Dec 2018 – Apr 2024 · 5 yrs 4 mos · Naples, Florida · On-site

• Manage daily operations with annual sales of $22 million and a team of up to 110 associates.
• Lead and develop teams by providing effective training and teaching, utilizing computer based learning, hands on training and creating mentorship between seasoned and new employees. Foster open communication and collaboration across all levels of associates, utilizing Open Door Policy.
• Utilize technology to assist with business initiatives, merchandising, and company direction. Introduce and lead company change efforts; provide clear expectations and guidance to implement business solutions; and effectively communicate business objectives through store, department and one on one meetings
• Manage and support customer service initiatives, ensuring that needs, complaints, and issues are addressed and resolved effectively using data from customer surveys there was an overall increase of 7% YOY
• Drive financial performance and sales in the designated area by analyzing sales analysis and inventory reports that lead to an increase of 3% in sales every quarter over the previous year. Manage budgeting, forecasting, and expense control that lead to a decrease in supply order by $3000 monthly.
• Develop and implement action plans to reduce shrinkage, ensuring that sales and profit goals are consistently met for the business area.
• Supervise and create opportunities for hourly associates through effective hiring, training, and mentoring. Assign tasks and establish clear expectations to foster their development and support the company’s growth opportunities.
• Support plans and initiatives to address customer and business needs by identifying and communicating goals and objectives. Foster accountability, measure progress toward achieving results, and demonstrate adaptability while promoting continuous learning.
• Ensure compliance with company policies and procedures while supporting the mission, values, and standards of ethics and integrity.

Feb 2018 – Aug 2018 · 6 mos · Naples, Florida Area · On-site

• Oversaw daily operations to ensure the store consistently met performance and financial objectives. Managed the grocery and bakery areas, maintaining production levels and stock availability. Implemented planograms on the sales floor to drive peak performance and ensure effective product placement. Ensured compliance with all operational standards and regulations across store departments. Managed product ordering through the system and ensured accurate pricing. Oversaw daily operations to ensure the store consistently met performance and financial objectives.

Sep 2014 – Feb 2018 · 3 yrs 5 mos · On-site

• Manage daily operations with over $100 million in annual sales and a team of up to 300 associates.
• Develop and drive the execution of multiple business plans by identifying customer and operational needs. Communicate clear business plans and priorities while removing barriers that impact performance. Provide necessary resources, establish performance standards, measure progress, and adjust as needed. Create contingency plans, demonstrate adaptability, and foster a culture of continuous learning.
• Provide supervision and development opportunities for both management and hourly associates through hiring, training, and mentoring.
• Direct facility operations by establishing standards for effective merchandise presentation, including competitive pricing, proper signage, and maintaining stock levels. Oversee the request for special merchandise to meet community needs.
• Participate in community outreach programs, such as Shop with a Cop and donations to local shelters and pantries. Encourage and support associates in being active, positive members of the community.
• Drive and ensure the facility's financial performance by verifying that budgeted sales, wages, and other expenses are met. Assist the store manager in guiding the management team to control expenses and wages, while analyzing economic trends and community needs for effective budget forecasting.
• Direct and guide management and hourly associates in providing exceptional customer service by modeling best practices. Ensure that customer needs, complaints, and issues are resolved successfully in accordance with company guidelines.

Aug 2008 – Sep 2014 · 6 yrs 1 mo · On-site

• Managed General Merchandise, Apparel, and Fresh areas to ensure optimal performance and inventory levels. Conducted monthly inventory in Fresh areas to maintain accuracy. Collaborated with vendors to resolve stock issues from the warehouse, ensuring product availability on shelves. Effectively utilized the ordering system to maintain inventory and ensure consistent shelf stocking. Developed and trained associates in Fresh areas on proper product rotation, culling techniques, and compliance with operational standards.

Jul 2005 – Aug 2008 · 3 yrs 1 mo · On-site

• Maintain area of responsibility. Customer service. Shipping and receiving. Support financial goals