Epik Nelvin Mathew

Operations Associate

Bengaluru, Karnataka, India11 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in operational efficiency and customer satisfaction.
Proven track record in logistics and inventory optimization.
Strong leadership in cross-functional team management.

Stackforce AI infers this person is a Logistics and Operations Management expert with a focus on E-commerce and Food Service industries.

Contact

Skills

Core Skills

Operations ManagementCustomer Relationship ManagementPeople ManagementCustomer ExperienceProject Management

Other Skills

Inventory ManagementDecision-MakingStakeholder ManagementBusiness StrategyOperations AdministrationLogistics AnalysisAnalytical SkillsData AnalysisAccountingMicrosoft ExcelVendor ManagementTrainingCoachingTeam ManagementSupply Chain Management

About

At Zepto, my focus is on elevating operational efficiency and customer satisfaction within a high-pressure delivery hub environment. My proficiency in streamlining logistics, optimizing inventory control, and leading cross-functional teams has been instrumental in driving growth and resolving customer issues. My background as Lead - Hub Operations at Flipkart, where I managed shrinkage, losses, and people management, complements my role at Zepto. With a strong foundation in operations management and customer relationship management, I am committed to fostering quick decision-making and ensuring seamless experiences for both customers and employees.

Experience

11 yrs 8 mos

Total Experience

3 yrs 8 mos

Average Tenure

8 mos

Current Experience

Epik⚡️

Manager of Operations

Sep 2025 – Present · 8 mos · Bengaluru, Karnataka, India · On-site

Zepto

2 roles

Operations Manager

Jul 2024 – Aug 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Experienced in product development, strategic planning, risk analysis, and budget management.
Ensured quick decision-making and adaptability in high-pressure situations.
Managed delivery hub operations at Zepto (Bengaluru), driving operational efficiency, speed, and agility.
Supervised operations staff, ensuring compliance with company policies and procedures.
Streamlined logistics and optimized inventory control for 20,000+ SKUs, enabling faster stock replenishment.
Led cross-functional teams to resolve customer issues and implement scalable growth strategies.

Inventory ManagementDecision-MakingStakeholder ManagementBusiness StrategyPeople ManagementCustomer Experience+3

Operations Manager

Jul 2024 – Aug 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Flipkart

2 roles

Lead - Hub Operations

Jan 2022 – Jul 2024 · 2 yrs 6 mos · Noida, Uttar Pradesh, India

In my role as Lead - Hub Operations at Flipkart in Noida, Uttar Pradesh, I oversaw the daily operations of both Inbound and Outbound processes. I managed shrinkage and losses, implemented strategies to minimize financial impact, and led people management efforts to ensure a positive work environment. Additionally, I successfully drove business and customer metrics, contributing to the overall success of the company.

Analytical SkillsData AnalysisAccountingMicrosoft ExcelOperations AdministrationPeople Management+2

Lead - customer experience

Oct 2017 – Dec 2021 · 4 yrs 2 mos · Noida, Uttar Pradesh, India

In my role as Lead - customer experience at Flipkart, I was responsible for creating training content, implementing kaizen, and driving new projects to enhance customer experience. I successfully completed lead training for the region, contributing to the growth and development of the team.

TrainingCustomer ExperienceCoachingProject ManagementAnalytical SkillsTeam Management+2

Mcdonald's india

Assistant Manager

Jul 2014 – Oct 2017 · 3 yrs 3 mos · Noida Area, India · On-site

In my role as Assistant Manager at McDonald's India in Noida, I oversaw daily operations, implemented kaizen projects for process improvement, and managed restaurant P&L and inventory. I excelled in data analysis using Excel, Word, and PowerPoint, and effectively handled shift scheduling and manpower productivity.

P&L ManagementProject ManagementSales OperationsOperations AdministrationOperations Management