Jun 2023 – Present · 2 yrs 11 mos · Lincoln City, Oregon, United States · On-site

• Volunteer Firefighter 1, EMR, Water Rescue

Aug 2022 – Feb 2024 · 1 yr 6 mos · Remote

• ● Lead global Field and Partner Enablement Function inclusive of Enterprise and Commercial Sales, Customer Success, Solutions Engineering, Professional Services and Global Support enablement teams.
• ● Establish functional and program structure by leading the wholistic enablement strategy to achieve Confluent’s goal of being profitable by close of FY23.
• ● Develop process, governance, and performance metrics for all enablement to include implementing new Learning Management System strategy and systems.
• ● Establish learning asset taxonomy, and build effective learning assets, programs and events that cove enablement on: Customer Growth Go-to-Market/solutions, selling skills, selling methodology, professional, leadership skills and complex technical enablement.
• ● Own end-to-end delivery of key enablement programs events

Aug 2018 – Aug 2022 · 4 yrs

• Lead global Customer Success, Solutions Engineering, Professional Services and Global Support enablement teams serving over 8,500 customer facing professionals, to enhance strategy, optimize, operationalize, and maximize end to end learning experience for over 14 field facing roles aligning their readiness with VMware go-to-market strategy and transformation.
• Establish relevant and impactful training assets, programs and events that cover professional and leadership skills, complex technical enablement and just-in-time enablement addressing critical go-to-market massages.
• Increased quarterly enablement consumption to above 90% of overall plans by. Collaborating with leaders and subject matter experts and identifying key priorities.
• Own end-to-end delivery of large enablement events such as TechSummit, Success Academy and sales kick-off. Increased NPS score for major enablement events like Sales Kick Off and Tech Summit from sub 35 to 64 average for the last 4 years.
• Lead strategy for investment in high touch, high value, and low touch scalable enablement delivery.
• Managed enablement budgets within 2% of allocation for 4 years.
• Provide thought leadership on optimal delivery modalities and content design.
• Optimize process, governance, and performance for all programs.
• Steer and influence investment or new programmatic requirement to innovate, including but not limited to platforms, processes, solutions learning content and modalities to enhance engagement.
• Own, manage, measure and report on all associated enablement metrics and KPIs.
• Increase customer satisfaction and accelerate business outcome, with clear focus on practice development, through to practice maturity.
• Work closely with Functional Senior Leaders across organization, other enablement counterparts and key stakeholders to drive strategy, consistency, execute, manage, track, and evolve as needed.

Sep 2016 – Jul 2018 · 1 yr 10 mos

• Lead the global Professional Services Enablement team servicing over 2,000 professionals, to optimize, operationalize and maximize end to end learning experience for Services Sellers, Program Managers, Delivery Consultants and Architects.
• Provide thought leadership on optimal delivery modalities and content design.
• Optimize process, governance, and performance for all programs.
• Establish highly complex enablement programs that align to stakeholder priorities such as the Center for Advanced Learning, TechSummit and IT Outcome Focused workshops.
• Steer and influence investment or new programmatic requirement, including but not limited to platforms, processes, solutions learning content and modalities.
• Own, manage, measure and report on all associated metrics and KPIs.
• Increase customer satisfaction and accelerate professional services business outcome, with clear focus on practice development, through to practice maturity.
• Work closely with senior professional services teams, across the organization, functional counterparts, and other key stakeholders to drive strategy, consistency, execute, manage, track, and evolve as needed.

May 2014 – Oct 2016 · 2 yrs 5 mos

• Planned and resourced delivery of professional services engagements focusing on IT Operations enhancement for VMware Global, Enterprise and Federal/State Government customers.
• Built and reviewed Scope of Work contracts ensuring that milestones and level of effort were consistent with customer desired outcomes and risk mitigation thus simplifying and streamlining the contract negotiation process.
• Managed Services Sales pipeline for Operation Transformations Services engagements often actively participating in the sale process.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Spearheaded practice and group enablement to enhance employee performance, boost employee productivity and remain customer outcome focused.
• Developed systems to track and report on key performance metrics such as billable resource utilization, average daily billable rates, engagement backlog and pipeline. These efforts increased utilization from less than 40% to over 72% (VMware target) utilization average for the practice.
• Identified procedure or process changes required to improve performance and productivity. This increased our average daily billable rate.
• Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics.
• Increased profit by streamlining operations.
• Introduced new methods, practices, and systems to reduce milestone completion time.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

May 2012 – May 2014 · 2 yrs

• VMware Accelerate Advisory Transformation Services is a global consulting program
• investing in VMware's strategic account base to aid our customers achieve their Strategic
• IT Vision and enable business efficiencies.
• Transformation Architect is responsible for:
• Leading customer IT Transformation programs and resources within VMware
• Professional Services engagements.
• Providing consulting services specializing in delivering IT services using VMware
• solutions, developing service marketing and communication plans for customer IT
• organizations within VMware's global customer base.
• Works alongside other VMware roles to identify opportunities and drive
• enterprise-consulting services solution sales and bookings through the VMware
• field account and services sales teams.
• The Transformation Architect is proficient in all VMware solutions and is able to
• manage all opportunities leading to revenue

May 2011 – Apr 2012 · 11 mos · California

• Solutions Architect for public cloud and managed services in the Southwestern US. Responsible for positioning and designing solutions for Logicalis' customers with the aforementioned products.

Apr 2008 – Jun 2011 · 3 yrs 2 mos

• Pre-sales Solutions design consultant for World Accounts Group.
• Designing, pricing and implementing IT solutions, public cloud computing, data, voice, managed solutions as well as transport solutions in Ethernet, SONET, and TDM technologies.

Jan 2002 – Apr 2008 · 6 yrs 3 mos · New Zealand

• Responsible for the operation of a large metropolitan area fiber optic network
• providing grid control and monitoring services for the power grid in Auckland and
• Wellington cities as well as providing Cellular network backbone for Vodafone and
• commercial Ethernet services to customers in those cities.
• Manage internal and contracted telecommunications operations teams composed
• of project management office, network design, field services delivery network
• information administrators and infrastructure innovation teams.
• Operational expenditure of $3M and capital expenditure of $40M with targets for
• margin and revenue attainment.
• Contract management for telecommunications network service and maintenance
• agreements.

Jan 2000 – Jan 2002 · 2 yrs

• Design Data and Voice Networks and Infrastructure for New Zealand's Top tier corporate customers and Government departments
• Responsible for customer's telecommunications solution consultancy, design and implementation
• Identify Customer needs, goals and perceptions of obstacles
• Write proposals and presentations that met those needs, goals and perceptions
• Write a detail design specification document for solutions that are successfully proposed
• Manage post-sales solution implementation with team and customer
• Daily Interaction with customers. Face to face and over multi-media.

Aug 1990 – Jan 2000 · 9 yrs 5 mos · Coronado, California, United States