Anmol Kumar

Operations Associate

Delhi, Delhi, India9 yrs 6 mos experience

Key Highlights

Proven track record in optimizing delivery operations.
Strong leadership skills in fast-paced environments.
Expertise in inventory management and stakeholder relations.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in inventory management and team leadership.

Contact

Skills

Core Skills

Inventory ManagementLeadership

Other Skills

EmailEnglishWritingResolving IssuesEscalation ResolutionCall RoutingTelephone ReceptionCall ProcessingCustomer Service RepresentativesEscalationRoom ServiceSalesCustomer ServiceTeam Leadership

About

With over 4.5 years of experience, I currently serve as a Delivery Hub Manager at Zepto, focusing on optimizing delivery hub operations and achieving the ambitious minutes delivery goal. My role encompasses inventory management, operational streamlining, and cultivating effective relationships with internal and external stakeholders to drive business objectives forward. My core competencies include inventory management, leadership, and escalation resolution, which I leverage to align team performance with organizational goals in fast-paced environments. By emphasizing process efficiency and customer satisfaction, I aim to deliver seamless service and contribute to the broader success of the organization.

Experience

9 yrs 6 mos

Total Experience

2 yrs

Average Tenure

1 yr 6 mos

Current Experience

Zepto

Delivery Hub Manager

Nov 2024 – Present · 1 yr 6 mos · Amritsar · On-site

Oversaw and optimized delivery hub operations, ensuring efficient processes and problem-solving.
Managed a team while building strong relationships with internal and external stakeholders.
Engaged in inventory management to meet the minutes delivery goal, enhancing customer satisfaction.

Inventory ManagementLeadership

Blinkit

Assistant Store Manager

Oct 2023 – Oct 2024 · 1 yr · Amritsar/Ludhiana Area · On-site

Managed operations for Express Stores at Blinkit, ensuring adherence to operational SLAs and metrics.
Led a dedicated team in a fast-paced environment, focusing on manpower management, training, and performance monitoring.
Collaborated with suppliers and vendors to negotiate profitable deals, enhancing supply chain efficiency.

EmailEnglish

Teamlease services limited

Inventory Squad Associate

Nov 2021 – Sep 2023 · 1 yr 10 mos · Noida · On-site

Managed inventory levels and maintained accurate records, ensuring timely replenishment of stock.
Conducted regular spot-checks and reported findings to the general manager to enhance inventory accuracy.
Developed and implemented inventory control procedures, aligning with company goals and compliance regulations.

EmailEnglish

Watermelon management services pvt. ltd.

Customer Service - Delivery Station Liaison

Jul 2019 – Sep 2021 · 2 yrs 2 mos · Amritsar · On-site

Facilitated effective communication with internal and external customers regarding delivery methods.
Resolved conflicts to ensure optimal customer satisfaction and tailored solutions.
Conducted independent investigations to address complex issues with minimal guidance.
Collaborated with third-party carriers to enhance delivery processes.

WritingEmail

The leela palaces, hotels and resorts

Housekeeping Assistant

Apr 2016 – Apr 2019 · 3 yrs · New Delhi · On-site

Managed the cleaning, servicing, and repair of guestrooms to ensure a high standard of hospitality.
Oversaw the inventory of housekeeping supplies, ensuring timely distribution to room attendants.
Assisted room attendants with daily challenges and organized flower arrangements for a welcoming atmosphere.
Maintained accurate records and compiled the maid’s roster to streamline operations.

EnglishResolving Issues