Nov 2021 – Oct 2024 · 2 yrs 11 mos · Mumbai, Maharashtra, India

Jul 2017 – Sep 2021 · 4 yrs 2 mos · Gurgaon, Haryana, India

• Worked on different projects. Arranged from past to present:
• Took care of 3PL (performance, strategy, expansion, UX) for 3 cities - Hyderabad, Bangalore & Chandigarh centrally.
• Took care of growth PAN India: Was responsible for looking at areas where we had deficit supply (both restaurant and delivery fleet) and then directing the individual city heads to increase supply.
• After smoothening and automating the restaurant launch process, got into fixing performance and getting better at UX. Looked after projects (included product app changes, algorithm changes, process changes) that had a great impact on all the legs (Merchant, Customer and Delivery fleet).
• A major fix was required on delivery executives' quality. Hence went on to fix quality parameters of delivery executives.
• Expansion had to happen fast to keep pace with the market, headed launch for tier 2/3 cities.
• Breakfast as a category had a great potential, got into building and growing the category.

Jan 2017 – Sep 2017 · 8 mos · Gurgaon, India

• My basic task was to ensure that there are adequate delivery executives in the area for the projected number of orders. Set up processes for this to happen and subsequently made something so robust, that it did not require any human follow ups. Apart from this basic process set up, dealt majorly in the following aspects:
• Worked out a systematic marketing plan based on NCR demographics.
• Set up finance processes for smooth payouts for delivery executives.
• Set up vendor management processes for smooth onboarding of restaurants.
• Looked after sourcing and onboarding for NCR.
• Also took up several initiatives.