Neerja Kariappa

Operations Associate

Bengaluru, Karnataka, India16 yrs 2 mos experience

Highly Stable

Key Highlights

12 years of experience in IT and business management.
Proven track record in deal structuring and sales management.
ITIL 4 certified professional with strong communication skills.

Stackforce AI infers this person is a SaaS Business Program Manager with extensive experience in deal management and IT service delivery.

Contact

Skills

Core Skills

Sales ManagementDeal Structuring

Other Skills

Deal Escalation ManagementDeal Structuring ConsultationSales Pipeline ManagementStakeholder Relationship BuildingSales ForecastingIT Service ManagementITILIncident ManagementIT OperationsOperating SystemsService DeliveryPublic SpeakingCommunicationITIL CertifiedProject Management

About

ITIL 4 certified with an overall work experience of 12 years in various streams at corporate industries like Adobe Inc, Siemens Technologies and Services, Wipro Infotech and Panduit Int'l Corp.

Experience

16 yrs 2 mos

Total Experience

4 yrs 5 mos

Average Tenure

2 yrs 11 mos

Current Experience

Microsoft

Business Program Manager

Jun 2023 – Present · 2 yrs 11 mos · Bengaluru, Karnataka, India

Adobe

2 roles

Senior Deal Desk Analyst

Promoted

Jun 2020 – Jun 2023 · 3 yrs

 Manage deal escalations, provide deal structuring consultation on complex transactions for APAC Enterprise deals for Adobe
 Assist the Sales Team in deal structuring, RFPs, ensuring the accuracy of sales quotes, discounting, legal terms, assisting in managing the workflow of the deal approval process, and drafting contracts for all license and consulting deals using standard boilerplates and common business terms.
 Ensure Deal Desk policies and procedures are correctly aligned with sales, product division
 Worked on various pricing models within Adobe for Training, consulting and software licenses for Digital marketing (APAC)
 Gained thorough understanding of the sales models in Adobe like renewals, addenda and sales order processing.
 Interacting closely with Legal, Revenue Assurance, Order Management, Credit, Compliance, BU and Contracts teams for deal structuring and smooth closure of the deal.
 Build strong stakeholder relationships within the organization (Business Unit, legal, revenue assurance, etc) to drive efficiency and faster deal turnaround.
 Work closely with Sales heads on sales pipeline driving Weekly sales forecast meeting.