BIKASH KUMAR — Operations Associate

As a dedicated Senior Process Associate with over 4 years of experience in customer service and backend operations, I bring a strong background in the insurance, e-commerce and Information Technology sectors. At Genpact, I manage backend tasks for Property and Casualty Insurance, ensuring timely and accurate delivery of service requests and certificates while directly coordinating with clients. My previous roles at Concentrix (Amazon and Zomato processes) honed my skills in both voice and chat support, enabling me to handle high volumes of customer interactions with efficiency and professionalism. I’m skilled in team coordination, problem solving, and time management, with a proven ability to maintain client satisfaction and meet service-level expectations. I thrive in fast-paced environments and am now looking to bring this expertise to a dynamic team where operational excellence and customer focus are valued.

Stackforce AI infers this person is a Customer Service Specialist with a focus on backend operations in the Insurance and E-commerce sectors.

Location: Noida, Uttar Pradesh, India

Experience: 5 yrs