Sumit Mishra — Technical Recruiter

I’m a customer-first professional with ~3 years of experience supporting global brands like Apple Inc. and Amazon US, where I worked at the intersection of customer experience, technical support, account handling, and operations. I specialize in owning customer journeys end-to-end—from understanding pain points and resolving complex issues to building trust, improving retention, and identifying upsell or improvement opportunities through a consultative approach. Over the years, I’ve handled high-volume, high-impact customer interactions across phone, chat, and email, consistently maintaining 95%+ CSAT scores and earning recognition such as CSAT Champion and Best Employee. While my foundation comes from BPO/KPO environments, my strengths are highly transferable to D2C and B2C brands, especially in roles involving: Customer Experience & Support Account Executive / Client Success Operations & Process Improvement Customer Retention & Escalations I bring a unique blend of technical troubleshooting, empathetic communication, and business mindset, backed by a Diploma in Computer Science Engineering, which allows me to quickly understand products, platforms, and systems. 🎯 Currently exploring full-time roles and internships with product-led, customer-obsessed brands where I can help scale customer experience and operations. 📩 Open to conversations, referrals, and opportunities.

Stackforce AI infers this person is a Customer Experience Specialist with a strong focus on B2C support and operations.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 9 mos