S

Shitij Chandra

Director of Engineering

Noida, Uttar Pradesh, India19 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in Solution Architecture and IT Operations.
  • Proven track record in leading EUC and Digital Workplace initiatives.
  • Strong experience in managing complex IT environments.
Stackforce AI infers this person is a SaaS expert with a focus on Enterprise Mobility and Digital Workplace solutions.

Contact

Skills

Core Skills

Solution ArchitectureIt OperationsEnterprise MobilityEuc TechnologiesDigital WorkplaceEmm/uem ArchitectureMessaging & CollaborationSystem AdministrationInfrastructure ManagementMessaging Administration

Other Skills

Microsoft CopilotActive DirectoryM365End User ComputingITILInfrastructureData CenterVendor ManagementService DeliveryIT Service ManagementAIWindowsWindows ServerMicrosoft SQL ServerMicrosoft Office

About

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

Experience

19 yrs 1 mo
Total Experience
2 yrs 8 mos
Average Tenure
5 yrs 1 mo
Current Experience

Zones, llc

2 roles

Director | Solutions & Architecture

Promoted

Jan 2024Present · 2 yrs 4 mos · Noida, Uttar Pradesh, India

  • Leading the team of Solutions Architect for 4 different practices - DWP, Nextgen Networks, Cloud & DC, Cybersecurity.
  • Help team building pre-sales solution documentations with Delivery approved guidelines for seamless approval process and delivery reviews.
  • Work with team to refine technical solution with value propositions, eg., automation & innovation levers, technical detailing and in-house value add services.
  • Solution M365, Azure Cloud & Application migration opportunities
  • Work with Sales leadership in building Win strategies, and themes.
  • Enable data points & prepare Win themes for sales to initiate discussions with customer, win businesses for New logo, existing logo and renewals.
  • Preparing reports and Opportunities Responded-Win-loss dashboards for leadership
Microsoft CopilotSolution ArchitectureIT Operations

Lead EUC Architect

Apr 2021Mar 2024 · 2 yrs 11 mos · Noida, Uttar Pradesh, India

  • Working as a Senior Technology Architect in EUC Solutions & Practice with key responsibilities:
  • Prepare and launch EUC related Go-to-Market strategies, and service offerings
  • Partners and Vendors selection and onboarding
  • EUC Portfolio creation and management
  • Lab setup and management – Microsoft 365 services
  • Technical documentations (Best practices, SoP, Design document, Solution approach document,
  • Project plan, Architectures, RACI, Technical solutions & rollout approach, etc)
  • Responses to RFPs with technical solutions & Roadmap
  • Implementation of services under the EUC umbrella for Existing / new projects
  • Services Transition & Transformation
  • Migration of EUC services
  • Training and Knowledge transfer
  • Primary EUC tools and Services responsible for –
  • Microsoft 365: Windows 10, O365, EMS
  • Messaging Services: Exchange Online and On-Premise Exchange
  • Identity Services: Active Directory, Azure AD, Azure ADDS
  • Unified Endpoint Management / Enterprise Mobility: MECM (SCCM), Microsoft Intune, VMWare Workspace One UEM (Airwatch), MobileIron, IBM's MaaS360, Jamf, Tangoe.
  • Enterprise Voice: Microsoft Teams, Cisco
  • Virtualization: Windows Virtual Desktop, Azure VMs (Limited experience on Citrix & VMWare
  • products)
  • Microsoft Workplace security: Microsoft Defender for Endpoint, Azure ATP, Defender for O365, MCAS, AIP, MFA, Conditional Access, IAM, Azure Sentinel
  • User Experience Monitoring & automation tools: Nexthink, Nanoheal, Anakage.
  • Other Services: AIOps, Chatbots, Image engineering, Application Packaging
Active DirectoryM365Enterprise MobilitySolution Architecture

Birlasoft

Senior Technology Architect

Jun 2020Apr 2021 · 10 mos · Uttar Pradesh, India

  • Working in the EUC practice & Solutions team as a Workplace Lead.
  • Key responsibilities are:
  • Assist Sales team on RFPs (new and proactive deals) for EUC technologies and services
  • Prepare and present technical solutions as per the RFP requirements
  • Create product offerings inside EUC and Digital workplace umbrella
  • Establishing partner engagement (SOW,RACI etc) and Enablement
  • Work on Designing and architecting EUC solutions for existing & new projects.
  • Work on Transformation projects.
  • Design and Architect solution based on the customer requirements and conduct PoC
  • Prepare for formal handover to the Technical SMEs for implementation and rollout
  • Conduct presentation and trainings on EUC tools and services
M365EUC TechnologiesSolution Architecture

Tata consultancy services

Solutions Architect

May 2019Jun 2020 · 1 yr 1 mo · New Delhi Area, India

  • Work on RFPs (new and proactive deals) for EUC technologies and services
  • Prepare and present technical solutions for below tools, services, and migration activities:
  • Enterprise Mobile Management: Intune, VMware Workspace ONE UEM, MobileIron, MaaS360
  • Messaging services: On-Prem Exchange, EXO, ODfB, SPO, Microsoft Teams, Skype for Business
  • Identity Services: On-Premise AD, Azure AD, AAD DS, Azure MFA
  • Client Lifecycle Management: SCCM, CMG, Intune, Co-Management, Autopilot, Conditional Access
  • Virtualization: VDIs
  • PCs Monitoring: Nexthink Analytics
  • Enterprise Voice: Skype for Business and MS Teams
  • Other Services: Asset as a Service, Onsite Support Services
  • Propose Governance Model, change management model and support model
  • Work with Finance team on the optimized pricing and commercials
M365EUC TechnologiesSolution Architecture

Hcl technologies

Group Manager

Jul 2015May 2019 · 3 yrs 10 mos · Noida Area, India

  • Worked in Digital Workplace Practice team with key deliverables:
  • Design, and implement EMM / UEM architecture for Global customers
  • Advising solution as per their requirements.
  • Introduce new tools in the HCL’s product catalog and develop skills on them.
  • Transitioning of EMM services, Knowledge transfers for Operations team.
  • Providing Escalated support during the transitioning phase.
  • Creating EMM / UEM Best Practices and Standards to be followed across all projects in HCL
  • Project documentations: Case studies, Runbooks, LLD, HLD, Effort estimation, Project plan
  • Up skill / creation of resource through internal academies/training and growth rotation.
  • Generating and submitting ideas to automate operations, introduce tools & technologies.
  • Conducting Interviews
  • Giving Presentations, Webinars, and conducting EMM L2 / L3 trainings in HCL Academy.
  • Setup and Maintain EMM tools lab for Mobile OS & Windows 10 device Management.
Active DirectoryM365Digital WorkplaceEMM/UEM Architecture

Adobe

Senior System Administrator

Mar 2010Jul 2015 · 5 yrs 4 mos · Noida Area, India

  • Worked in Messaging & Collaboration Team
  • Engaged in Global Messaging, MDM and Document Workspace Operations & projects.
  • Designed and implemented AirWatch solution for Adobe users worldwide.
  • Part of BYOD team and engaged in various corporate initiatives for endpoint security.
  • Evaluate and submit case studies on multiple MDM solution comparison
  • Provide L3 support for Global Mobility and Messaging operations.
  • Designed and implemented strategy for migration of mailboxes from Exch2007 to O365.
  • Managing, Monitoring and Maintaining Microsoft Exchange Server 2010/2007/ 2003
  • Managing, and Maintaining Quest Listmanager Server for DL management
  • Troubleshooting and System Administration Tasks for Sendmail on Sun Solaris.
  • Managing Email Traffic Rules/ Filters/ users and emails on Postini.
Active DirectoryM365Messaging & CollaborationSystem Administration

Eds an hp company (mphasis limited)

Lead Infrastructure Engineer

Sep 2009Feb 2010 · 5 mos · Pune Area, India

  • Troubleshooting escalated Microsoft Outlook and Exchange issues.
  • Responsible for 100% Uptime running of all the Email and Blackberry Servers.
  • Monitoring Blackberry, Exchange and OCS server.
  • Assisting teammates on troubleshooting Exchange server issues & daily maintenance tasks
  • Performing root cause analysis and present report to the management
  • Sending server heath report to the India and US team and status report of the servers.
Active DirectoryInfrastructure Management

Perot systems corporation

Messaging Associate

Mar 2007Aug 2009 · 2 yrs 5 mos · Noida Area, India

  • Administration of complete MS-Exchange environment for multiple accounts
  • Taking care of escalated calls from service desk for issues related to outlook
  • Proactive monitoring of Microsoft Exchange servers and Implement best practices
  • Analyze and work on server monitoring tickets like performance issues, mail flow etc
  • Server maintenance including monthly patching using change management process
  • Creation, Modification and Deletion of Exchange Mailboxes, Groups, Public folders, etc.
  • Supporting Clustered Exchange Environment.
  • Performing Backup and Restore Activities.
  • Responsible for 100 % Uptime running of all the Email and Blackberry Servers
Active DirectoryMessaging Administration

Education

Dr Akhilesh Das Gupta Institute of Professional Studies

Bachelor of Technology (B.Tech.)

Jan 2002Jan 2006

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