Shitij Chandra

Director of Engineering

Noida, Uttar Pradesh, India19 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Solution Architecture and IT Operations.
Proven track record in leading EUC and Digital Workplace initiatives.
Strong experience in managing complex IT environments.

Stackforce AI infers this person is a SaaS expert with a focus on Enterprise Mobility and Digital Workplace solutions.

Contact

Skills

Core Skills

Solution ArchitectureIt OperationsEnterprise MobilityEuc TechnologiesDigital WorkplaceEmm/uem ArchitectureMessaging & CollaborationSystem AdministrationInfrastructure ManagementMessaging Administration

Other Skills

Microsoft CopilotActive DirectoryM365End User ComputingITILInfrastructureData CenterVendor ManagementService DeliveryIT Service ManagementAIWindowsWindows ServerMicrosoft SQL ServerMicrosoft Office

About

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

Experience

19 yrs 1 mo

Total Experience

2 yrs 8 mos

Average Tenure

5 yrs 1 mo

Current Experience

Zones, llc

2 roles

Director | Solutions & Architecture

Promoted

Jan 2024 – Present · 2 yrs 4 mos · Noida, Uttar Pradesh, India

Leading the team of Solutions Architect for 4 different practices - DWP, Nextgen Networks, Cloud & DC, Cybersecurity.
Help team building pre-sales solution documentations with Delivery approved guidelines for seamless approval process and delivery reviews.
Work with team to refine technical solution with value propositions, eg., automation & innovation levers, technical detailing and in-house value add services.
Solution M365, Azure Cloud & Application migration opportunities
Work with Sales leadership in building Win strategies, and themes.
Enable data points & prepare Win themes for sales to initiate discussions with customer, win businesses for New logo, existing logo and renewals.
Preparing reports and Opportunities Responded-Win-loss dashboards for leadership

Microsoft CopilotSolution ArchitectureIT Operations

Lead EUC Architect

Apr 2021 – Mar 2024 · 2 yrs 11 mos · Noida, Uttar Pradesh, India

Working as a Senior Technology Architect in EUC Solutions & Practice with key responsibilities:
Prepare and launch EUC related Go-to-Market strategies, and service offerings
Partners and Vendors selection and onboarding
EUC Portfolio creation and management
Lab setup and management – Microsoft 365 services
Technical documentations (Best practices, SoP, Design document, Solution approach document,
Project plan, Architectures, RACI, Technical solutions & rollout approach, etc)
Responses to RFPs with technical solutions & Roadmap
Implementation of services under the EUC umbrella for Existing / new projects
Services Transition & Transformation
Migration of EUC services
Training and Knowledge transfer
Primary EUC tools and Services responsible for –
Microsoft 365: Windows 10, O365, EMS
Messaging Services: Exchange Online and On-Premise Exchange
Identity Services: Active Directory, Azure AD, Azure ADDS
Unified Endpoint Management / Enterprise Mobility: MECM (SCCM), Microsoft Intune, VMWare Workspace One UEM (Airwatch), MobileIron, IBM's MaaS360, Jamf, Tangoe.
Enterprise Voice: Microsoft Teams, Cisco
Virtualization: Windows Virtual Desktop, Azure VMs (Limited experience on Citrix & VMWare
products)
Microsoft Workplace security: Microsoft Defender for Endpoint, Azure ATP, Defender for O365, MCAS, AIP, MFA, Conditional Access, IAM, Azure Sentinel
User Experience Monitoring & automation tools: Nexthink, Nanoheal, Anakage.
Other Services: AIOps, Chatbots, Image engineering, Application Packaging

Active DirectoryM365Enterprise MobilitySolution Architecture

Birlasoft

Senior Technology Architect

Jun 2020 – Apr 2021 · 10 mos · Uttar Pradesh, India

Working in the EUC practice & Solutions team as a Workplace Lead.
Key responsibilities are:
Assist Sales team on RFPs (new and proactive deals) for EUC technologies and services
Prepare and present technical solutions as per the RFP requirements
Create product offerings inside EUC and Digital workplace umbrella
Establishing partner engagement (SOW,RACI etc) and Enablement
Work on Designing and architecting EUC solutions for existing & new projects.
Work on Transformation projects.
Design and Architect solution based on the customer requirements and conduct PoC
Prepare for formal handover to the Technical SMEs for implementation and rollout
Conduct presentation and trainings on EUC tools and services

M365EUC TechnologiesSolution Architecture

Tata consultancy services

Solutions Architect

May 2019 – Jun 2020 · 1 yr 1 mo · New Delhi Area, India

Work on RFPs (new and proactive deals) for EUC technologies and services
Prepare and present technical solutions for below tools, services, and migration activities:
Enterprise Mobile Management: Intune, VMware Workspace ONE UEM, MobileIron, MaaS360
Messaging services: On-Prem Exchange, EXO, ODfB, SPO, Microsoft Teams, Skype for Business
Identity Services: On-Premise AD, Azure AD, AAD DS, Azure MFA
Client Lifecycle Management: SCCM, CMG, Intune, Co-Management, Autopilot, Conditional Access
Virtualization: VDIs
PCs Monitoring: Nexthink Analytics
Enterprise Voice: Skype for Business and MS Teams
Other Services: Asset as a Service, Onsite Support Services
Propose Governance Model, change management model and support model
Work with Finance team on the optimized pricing and commercials

M365EUC TechnologiesSolution Architecture

Hcl technologies

Group Manager

Jul 2015 – May 2019 · 3 yrs 10 mos · Noida Area, India

Worked in Digital Workplace Practice team with key deliverables:
Design, and implement EMM / UEM architecture for Global customers
Advising solution as per their requirements.
Introduce new tools in the HCL’s product catalog and develop skills on them.
Transitioning of EMM services, Knowledge transfers for Operations team.
Providing Escalated support during the transitioning phase.
Creating EMM / UEM Best Practices and Standards to be followed across all projects in HCL
Project documentations: Case studies, Runbooks, LLD, HLD, Effort estimation, Project plan
Up skill / creation of resource through internal academies/training and growth rotation.
Generating and submitting ideas to automate operations, introduce tools & technologies.
Conducting Interviews
Giving Presentations, Webinars, and conducting EMM L2 / L3 trainings in HCL Academy.
Setup and Maintain EMM tools lab for Mobile OS & Windows 10 device Management.

Active DirectoryM365Digital WorkplaceEMM/UEM Architecture

Adobe

Senior System Administrator

Mar 2010 – Jul 2015 · 5 yrs 4 mos · Noida Area, India

Worked in Messaging & Collaboration Team
Engaged in Global Messaging, MDM and Document Workspace Operations & projects.
Designed and implemented AirWatch solution for Adobe users worldwide.
Part of BYOD team and engaged in various corporate initiatives for endpoint security.
Evaluate and submit case studies on multiple MDM solution comparison
Provide L3 support for Global Mobility and Messaging operations.
Designed and implemented strategy for migration of mailboxes from Exch2007 to O365.
Managing, Monitoring and Maintaining Microsoft Exchange Server 2010/2007/ 2003
Managing, and Maintaining Quest Listmanager Server for DL management
Troubleshooting and System Administration Tasks for Sendmail on Sun Solaris.
Managing Email Traffic Rules/ Filters/ users and emails on Postini.

Active DirectoryM365Messaging & CollaborationSystem Administration

Eds an hp company (mphasis limited)

Lead Infrastructure Engineer

Sep 2009 – Feb 2010 · 5 mos · Pune Area, India

Troubleshooting escalated Microsoft Outlook and Exchange issues.
Responsible for 100% Uptime running of all the Email and Blackberry Servers.
Monitoring Blackberry, Exchange and OCS server.
Assisting teammates on troubleshooting Exchange server issues & daily maintenance tasks
Performing root cause analysis and present report to the management
Sending server heath report to the India and US team and status report of the servers.

Active DirectoryInfrastructure Management

Perot systems corporation

Messaging Associate

Mar 2007 – Aug 2009 · 2 yrs 5 mos · Noida Area, India

Administration of complete MS-Exchange environment for multiple accounts
Taking care of escalated calls from service desk for issues related to outlook
Proactive monitoring of Microsoft Exchange servers and Implement best practices
Analyze and work on server monitoring tickets like performance issues, mail flow etc
Server maintenance including monthly patching using change management process
Creation, Modification and Deletion of Exchange Mailboxes, Groups, Public folders, etc.
Supporting Clustered Exchange Environment.
Performing Backup and Restore Activities.
Responsible for 100 % Uptime running of all the Email and Blackberry Servers

Active DirectoryMessaging Administration