Jan 2024 – Dec 2025 · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

• Led end-to-end order progression for over 15+ client orders of APAC region, managing the full cycle from order receipt to final delivery.
• Served as the single point of contact for service delivery, ensuring streamlined communication and accountability across all project phases.
• Managed project scope, changes, and variations in alignment with evolving stakeholder requirements to ensure deliverables met business objectives.
• Resolved project issues proactively, reducing turnaround time for critical decisions, while maintaining transparent communication with all stakeholders.
• Successfully delivered high-value projects on time and within scope including a flagship project valued at $3 million-contributing directly to organizational goals and client satisfaction.

Feb 2023 – Jan 2024 · 11 mos · Noida, Uttar Pradesh, India · On-site

• Responsible for implementation of the entire order process and provide ongoing order management support for sales and clients. It includes order preparation, order monitoring, open orders & cancellations for new and renewal orders.
• Reviewing Material request, Purchase order, Quote, Traveler, Contract Order, Request Date, Required qty, Inventory in warehouse, Bill to – Ship to, Obsolete material Request.
• Handling all internal and external enquiries and supporting documentation related to the process (Certificates of origin, Credit Checks, POD).
• Support team in consolidating follow-up updated to implementation and service teams about the status of an order.
• Manage and ensure all receipts are handled on time & accurate to meet target.
• Maintaining Open Order Data, Daily Order Processing, Master data for senior analyst.

Aug 2021 – Feb 2023 · 1 yr 6 mos · Noida, Uttar Pradesh, India · On-site

• First-Mile & Last-Mile Operation, RTO.
• Evaluated current operational processes to identify potential cost savings, allowing for relocation of resources.
• Formulated and executed a comprehensive storage optimization plan, reducing warehouse costs. Optimized labor utilization through reorganizing workflow systems which resulted in 15% reduction of personnel hours.
• Ensured inventory accuracy by implementing FIFO & LIFO material issuance protocol. Conducted Monthly reviews on stock levels and identified potential risks.
• Ensured compliance with applicable SOPs regulations through training staff on documentation requirements auditing records for accuracy, leading to 98% compliance rate.
• Produced MIS Reports like Pending purchase requisitions status report, Material Master Data, Escalation Data and Daily Dispatch Data. Communicating with stakeholders and teams to gather information, resolve queries, and coordinate activities.

Jul 2016 – Apr 2019 · 2 yrs 9 mos · Okhla

• Computer Operator in the Store Department at J Mitra & Company Pvt Ltd (Under 3rd Party Payroll from BST Security & Service, Okhla).