Mitul Thakkar — CEO

I am a serial founder and strategic operator with a repeatable track record of building businesses from 0→1, scaling them meaningfully, and executing successful exits. My journey spans multiple operating cycles: - Co-founded and exited two technology companies across SaaS and EdTech (Customer360 and GreyAtom) - Led scale inside a global SaaS platform — at BrowserStack, driving product-led growth across a ~$200M ARR business - Built and operated across product, go-to-market, capital discipline, and leadership depth Currently, I am focused on transforming and scaling a traditional logistics platform, leading an organisation of 700+ people across geographies. The transformation agenda is structured around four core pillars: - People: leadership depth, second-line build-out, and role clarity - Process: execution rigor, governance, and systems - Capital: expansion, optimisation, and disciplined allocation - Strategy: deliberate build-up to create sustained multiplier effects My work today is deeply operator-led. I focus on helping promoter-led businesses professionalise, sharpen their focus, and accelerate growth. My job is to bring clarity — simplify priorities, strengthen execution, and align people, process, capital, and strategy toward a single outcome, with the clear intent of creating meaningful value and long-term wealth for all stakeholders. Outside work, I’m a hands-on dad and a long-term thinker, interested in how learning, technology, and disciplined execution come together to build durable businesses and lasting value.

Stackforce AI infers this person is a SaaS and EdTech entrepreneur with extensive experience in scaling and transforming businesses.

Location: Mumbai, Maharashtra, India

Experience: 18 yrs 4 mos

Skills

Leadership
Strategy
Product Management
Marketing
Entrepreneurship
Product Development
Software Development

Career Highlights

Serial founder with successful tech exits.
Expert in transforming traditional businesses.
Proven track record in scaling SaaS platforms.

Work Experience

SAR Logistics (AKA SAR Transport)

Board of Directors (2 yrs 1 mo)

BrowserStack

Sr. Director, Product Led Growth & Marketing (3 yrs 4 mos)

Director - Growth and Marketing (1 yr 5 mos)

GreyAtom

Co-Founder & CEO (4 yrs 11 mos)

Interactive Intelligence

Director - Product (1 yr 2 mos)

Startup Leadership Program

SLP Mumbai Fellow - 2015 (6 mos)

Customer360 - Acquired by Interactive Intelligence (NASDAQ : ININ)

Founder & CEO (2 yrs 2 mos)

TripRental

Co-Founder / Director of Technology (2 yrs)

Anveshan Technologies

Co-Founder (2 yrs 6 mos)

Yahoo!

Software Engineer (1 yr 3 mos)

Advanced Micro Devices

Co-op Engineer (4 mos)

Syntel

Programmer Analyst (2 yrs)

Education

MS at Binghamton University

Bachelor of Engineering (BEng) at Ramrao Adik Institute of technology

Diploma at Vivekanand Education Society's Institute Of Technology

at Coursera Early Stage Financing

Mitul Thakkar

CEO

Mumbai, Maharashtra, India18 yrs 4 mos experience

Highly Stable

Key Highlights

Serial founder with successful tech exits.
Expert in transforming traditional businesses.
Proven track record in scaling SaaS platforms.

Stackforce AI infers this person is a SaaS and EdTech entrepreneur with extensive experience in scaling and transforming businesses.

Contact

Skills

Core Skills

LeadershipStrategyProduct ManagementMarketingEntrepreneurshipProduct DevelopmentSoftware Development

Other Skills

Process DisciplineCapital OptimizationStrategy DevelopmentProduct-Led GrowthCollaborationFundraisingProgram DesignTeam BuildingProduct IntegrationOperations ManagementCustomer AnalyticsGo-to-Market StrategyBusiness DevelopmentProcess MappingMobility Solutions

About

Experience

18 yrs 4 mos

Total Experience

2 yrs 1 mo

Average Tenure

2 yrs 1 mo

Current Experience

Sar logistics (aka sar transport)

Board of Directors

Apr 2024 – Present · 2 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Built and scaled SAR Transport into a multi-geography logistics platform, leading an organisation of 700+ people across operations, commercial, and support functions.
My role today is focused on transforming a traditional, promoter-led business into a professionally run, outcome-driven organisation.
Key areas of work:
Driving people transformation through leadership depth, role clarity, and second-line build-out
Implementing process discipline across operations, governance, and execution
Leading capital expansion and optimisation, with a strong focus on returns and cash discipline
Shaping strategy and focus to move the business from multi-directional growth to accelerated, outcome-led scale
The objective is clear: bring focus, add acceleration, and build long-term value with a defined path to meaningful outcomes.

LeadershipProcess DisciplineCapital OptimizationStrategy DevelopmentStrategy

Browserstack

2 roles

Sr. Director, Product Led Growth & Marketing

Promoted

Oct 2022 – Feb 2026 · 3 yrs 4 mos

Director - Growth and Marketing

Jun 2021 – Nov 2022 · 1 yr 5 mos

Part of the leadership team during a key scale phase, working on product-led growth across a ~$200M ARR global SaaS business.
Responsibilities and impact included:
Leading PLG initiatives across acquisition, activation, expansion, and retention
Partnering closely with product, engineering, sales, and marketing teams to drive scale
Helping build predictable growth engines suited for a global, developer-first product
This role gave me hands-on exposure to operating at global SaaS scale, balancing speed, quality, and long-term growth systems.

Product-Led GrowthMarketingCollaborationProduct Management

Greyatom

Co-Founder & CEO

Feb 2017 – Jan 2022 · 4 yrs 11 mos · Mumbai Metropolitan Region

Co-founded GreyAtom and built the company from 0→1 into a technology-led education platform focused on AI and Data Science outcomes.
Key milestones:
Raised $3–4M across Seed and Pre-Series A rounds
Built and scaled the organisation to ~100 employees at peak
Designed and delivered outcome-based programs that upskilled 3,000+ professionals
Took the business from concept to revenue, partnerships, and scale
Successfully exited the company to BrowserStack
This journey reinforced the importance of focus, capital discipline, and execution during early and mid-stage scale.

FundraisingProgram DesignTeam BuildingEntrepreneurshipProduct Development

Interactive intelligence

Director - Product

Nov 2015 – Jan 2017 · 1 yr 2 mos · Indianapolis, Indiana, United States

Started working at Interactive Intelligence after Acquisition of Customer360.
+ Lead the effort to Integrate Customer360's product Suite with Interactive Intelligence's product portfolio.
+ Lead Mumbai Operation of PureCloud and other products.

Product IntegrationOperations ManagementProduct Management

Startup leadership program

SLP Mumbai Fellow - 2015

Sep 2014 – Mar 2015 · 6 mos · Mumbai Metropolitan Region

The Startup Leadership Program (SLP) is a highly selective, world-class training program and network for outstanding founders, leaders and innovators who are or want to be startup CEOs, and be connected to a global network.

Business DevelopmentProcess MappingEntrepreneurship

Customer360 - acquired by interactive intelligence (nasdaq : inin)

Founder & CEO

Sep 2013 – Nov 2015 · 2 yrs 2 mos · Mumbai Metropolitan Region

Co-founded Customer360 as a SaaS venture, building a customer analytics platform from the ground up.
Key outcomes:
Scaled the business to ~$1M ARR within 12 months
Built a customer base of 50+ enterprise clients
Led product, early go-to-market, and customer acquisition efforts
Successfully exited the company to NASDAQ-listed Interactive Intelligence
This experience shaped my approach to 0→1 building, speed of execution, and outcome-driven decision making.
Acquired by Interactive Intelligence (Nasdaq : ININ) in November 2015.

Customer AnalyticsGo-to-Market StrategyEntrepreneurshipProduct Development

Triprental

Co-Founder / Director of Technology

Jun 2011 – Jun 2013 · 2 yrs · Greater Chicago Area

+ Company was founded with the vision to Organize Vacation Rentals Marketplace
+ Lead the technology operations for TripRental.com, TripRentaldeals.com
+ Developed a Global Distribution Software for Vacation Rental Industry - TripRentalGDS.com
+ Expanded Team in Chicago & India
+ 12000 Properties from 16 Different countries within 12 Months of operations - Close to 1M cisits per Month
+ Exited the company in January 2013

Mobility SolutionsCustomer ServiceEntrepreneurship

Anveshan technologies

Co-Founder

Feb 2011 – Aug 2013 · 2 yrs 6 mos · Mumbai Metropolitan Region

+ Company was Founded with the vision to provide best Mobility solutions to customers across the globe.
+ Lead Strategy, Business Development, Process Mapping
+ Built a Team of 40 Engineers in 18 Months
+ Served to 200+ Customers across the globe
Eventually merged this company in to Customer360 to focus on single product in "Customer Experience Management" domain.

Yahoo!

Software Engineer

Mar 2010 – Jun 2011 · 1 yr 3 mos · San Francisco Bay Area

+ Worked as a Software Engineer for "Global Component Group" of Yahoo!
+ As a team we were responsible to supply "Universal Header" across Yahoo! properties - serving all the requests that comes to Yahoo!

Technology OperationsSoftware DevelopmentProduct Development

Advanced micro devices

Co-op Engineer

Aug 2008 – Dec 2008 · 4 mos · Austin, Texas Metropolitan Area

+ Worked as a Co-Op Engineer during my Master's studies.
+ Worked on various tasks to Optimization performance of GNU C Compiler (GCC).
+ Worked on low level C and some kick-ass performance algorithms.

Performance OptimizationC ProgrammingSoftware Development

Syntel

Programmer Analyst

Jul 2005 – Jul 2007 · 2 yrs · Mumbai Metropolitan Region

+ Worked with American Express (Client of Syntel) on their credit card processing system - (MAPS - merchant Accounts Payable System).
+ Worked on extremely critical application which was responsible to manage daily account settlement for AMEX Merchants.
+ Lead the team to develop predictive fraud detection project "Predictor Model". System was designed to predict fraudulent / risky merchants for AMEX.
+ Worked and lead team in India from AMEX's phoenix (Arizona) headquarter.
+ Lead the effort of integration between AMEX and Fifth Third Bank.
+ Awarded as an Employee of the year for 2006 by AMEX.

Fraud DetectionApplication DevelopmentSoftware Development