Gourav Dhakad

Software Engineer

Hyderabad, Telangana, India10 yrs 4 mos experience

AI ML PractitionerHighly Stable

Key Highlights

Generated $2.3M+ in revenue impact.
Automated 15+ hours of manual effort weekly.
Led teams to drive AI-powered solutions.

Stackforce AI infers this person is a SaaS-focused Software Engineer with expertise in AI and automation.

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Skills

Core Skills

Machine LearningCloud EngineeringAi SolutionsDynamics 365Web DevelopmentCrm SolutionsNlpConversational Ai

Other Skills

KubernetesKotlinProject ArchitectureSoftware Architectural DesignReact NativeReduxPythonTensorFlowSpring BootDockerDistributed SystemsJava.NET FrameworkGraph APIAzure Auth

About

🚀 Software Engineer II at Atlassian | AI & Automation Innovator | ex-Microsoft | IT BHU Alumnus I’m a results-driven engineer with 6+ years of experience designing and scaling AI-powered features, system optimizations, and workflow automation within Microsoft Dynamics CRM. 💡 I’ve led and mentored teams that generated $2.3M+ in revenue impact and automated 15+ hours of manual effort weekly, driving measurable efficiency and customer satisfaction gains. Hands-on expertise in: C# | Copilot Agents | System Design | JavaScript | ReactJS | Python | Azure | OpenAI & GPT integrations | Project Planning I’m passionate about blending AI innovation with scalable engineering to create intelligent business solutions that make a real impact.

Experience

10 yrs 4 mos

Total Experience

5 yrs

Average Tenure

2 mos

Current Experience

Atlassian

Software Engineer II

Mar 2026 – Present · 2 mos · Bengaluru, Karnataka, India · Hybrid

AI-ML Platform Infrastruture team.
Building scalable machine learning platform capabilities as part of the Multicloud engineering org. Focused on enabling product teams to ship ML-powered experiences reliably and efficiently for customers worldwide.

KubernetesKotlinMachine LearningCloud Engineering

Microsoft

2 roles

Software Engineer 2

Aug 2022 – Mar 2026 · 3 yrs 7 mos · Hyderabad, Telangana, India · On-site

Architected and scaled AI-driven solutions in Dynamics 365 Sales, including an autonomous lead qualification agent that boosted engagement and reduced response latency by 40%.
Spearheaded the Sales Copilot initiative, driving 4x user growth (0.13M → 0.52M MAU) and contributing to $13M incremental revenue in 6 months.
Led RAI risk reviews and automation for OpenAI integrations across 21 languages, ensuring compliance, mitigating risks, and saving 15+ hrs/week of manual QA efforts.

Project ArchitectureSoftware Architectural DesignAI SolutionsDynamics 365

Software Engineer

Jul 2019 – May 2022 · 2 yrs 10 mos · Hyderabad, Telangana, India · On-site

Delivered Smart Orgchart in Dynamics 365, enabling real-time org hierarchy visualization with LinkedIn insights, cutting load times by 65% and onboarding 25k+ customers to v2.
Designed and integrated MS Teams chat natively within CRM, accelerating deal cycles and introducing a unified license model that saved clients up to $1.8M annually across 150k+ users.

React NativeReduxWeb DevelopmentCRM Solutions

Samsung r&d institute india - bangalore private limited

Corporate Intern

May 2018 – Jul 2018 · 2 mos · Bengaluru, Karnataka, India · On-site

Developed Multi-Intent Detection & Slot Filling using hybrid NLP models (RNN-LSTM, BLSTM) to improve complex intent/slot parsing, achieving +2% intent and +4.3% slot accuracy over baseline encoder-decoder models.
Productized the solution for Samsung’s smart assistant ecosystem, enhancing conversational AI performance.

PythonTensorFlowNLPConversational AI