Nov 2022 – May 2025 · 2 yrs 6 mos

Oct 2019 – Dec 2022 · 3 yrs 2 mos

Jun 2018 – Oct 2019 · 1 yr 4 mos

Jan 2014 – Jun 2018 · 4 yrs 5 mos · San Francisco Bay Area

• Developed from ground up enterprise customer onboarding program.
• Recruited, developed, and currently managing a global onboarding team (India, EMEA, APAC, & North America).
• Designed and scaled a paid pilot program for enterprise customers. Turned a post sales only group into a revenue generating group.
• Built in metrics to track customers onboarded and their likelihood to upsell and renew based off of their experience.
• High customer satisfaction feedback driven by smart usage of full automation and semi-automation customer outreaches.

Nov 2013 – Dec 2014 · 1 yr 1 mo · San Francisco Bay Area

• Achieved 30% managed revenue growth for FY13 across Enterprise team. 18% of that annual revenue growth was directly due to upsells lead by the Enterprise Client Success team.
• Enterprise Client Success maintains a churn rate of 2% year over year. Achieved 1.5% churn rate for FY13.
• Manage a roster of 40 marquee accounts, $2.5m ACV, and upsold $1m while managing the Enterprise Client Success team.
• Lead Quarterly Business Reviews for the greater Adobe Acrobat executive leadership team.
• Coordinated and drove monthly calls with regional sales executives to uncover opportunities for upsells, collaborative selling methodology.
• Evaluated new software that would enhance our Client Success team to be more effective (Totango, Insideview, Gainsight, Influitive, etc.).

May 2012 – Nov 2012 · 6 mos · San Francisco Bay Area

• Managed a roster of 50+ enterprise accounts.
• Served as primary contact to troubleshoot technical issues related to their Adobe EchoSign integrations with Salesforce/SAP/Sugar/& API.
• Managed $2,000,000+ SaaS revenue.
• Upsold renewals and additional seats covering deals with annual contract value ranging $100 - $200k.
• Interfaced with internal teams such as; support, development, product management, accounting, and executives to push resolution for show stopping issues my customers would escalate to me.
• Regularly entertained top clients by hosting dinners and events in and around San Francisco.
• Onsite client visits to present quarterly reviews, pitch new products, update on recent product releases, and build rapport.
• Worked with executive sales representatives from other Acrobat business units that have a vested interest in growing the EchoSign business within key name brand accounts.
• Worked with customers sales operations teams to design, build out, deploy, and train global esignature workflows for enterprise clients.

Jul 2009 – May 2012 · 2 yrs 10 mos

• Exceeding sales quota for FY 2011 and am currently at 100% of quota and tracking to exceed sales metrics.
• Developed and launched Sr. Software Priority Account Manager position selling $1.1m in software, hardware, and professional services for FY 2010.
• Primary business contact for approx.150 Enterprise Software customers within Financial, Legal, and Medical verticals located in Canada and United States.
• Appointed lead escalation contact for 10 member priority account team.
• Regularly lead training modules for 6 member team covering topics such as; competition, negotiation strategies, and products.
• Aggressively generate revenue through identifying customer's need for new backup/recovery software and services, upgrades, and renewals.
• Advise customers on data protection strategies based on their internal business objectives, utilizing a consultative approach to introduce new product offerings based on recognition of their ever changing backup environments.
• Assist customers with conforming to industry-specific compliance and security regulations.
• Create and execute sales strategies for assigned territory.
• Conduct remote and onsite meetings with decision makers - including IT and business owners, leveraging Pre-Sales engineers only when necessary.
• Primary point of contact for Priority Account's team during Director's Maternity leave, lead weekly pipeline reviews. Also responsible for formulating and submitting Priority Account Teams quarter forecast of $1.4 million.
• Co-directed bi-weekly competitor reviews for Client Services team.

Feb 2007 – Jul 2009 · 2 yrs 5 mos

• , top 10% of sales in fiscal year 2009 with over $1,400,000 in SaaS sales.
• Acted as primary business contact and escalation point for approx. 200 Software and SaaS customers throughout the US.
• Targeted up sell opportunities by reviewing customer data growth and business trends, working with technical support to implement new data backup solutions or modify existing solution.
• Managed client data within rapidly changing environments.
• Contributed to training of new team members on internal processes and customer service.

Jun 2006 – Feb 2007 · 8 mos

• Developed and coordinated appointments leading to over $400k in new revenue.
• Dialed 60+ prospects daily.
• Worked with National Account Managers to identify and engage C-level prospects within defined verticals.