Harshit Tomar

DevOps Engineer

West Delhi, Delhi, India12 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in technical support roles.
Expertise in troubleshooting and resolving IT issues.
Strong background in customer service and dispute resolution.

Stackforce AI infers this person is a Technical Support Specialist with a focus on IT operations and customer service.

Contact

Skills

Core Skills

Technical SupportLinuxCustomer ServiceNetworking

Other Skills

SQLHelp Desk SupportDispute ResolutionVirtualizationSoftware InstallationInternetInnovationOperating SystemsTroubleshootingPerformance TuningIT OperationsIISComputer HardwareDatabasesWindows

About

I believe there is a solution to every problem & Preservance is the key to success.

Experience

12 yrs 1 mo

Total Experience

3 yrs

Average Tenure

4 yrs 5 mos

Current Experience

Nlb services

Information Technology Help Desk

Dec 2021 – Present · 4 yrs 5 mos · Noida, Uttar Pradesh, India

● Providing technical support for various applications like Eclipse, EaglePro, CyberArk
● Installation, configuration and security implementation on following services: DHCP,SSH, SCP
● Responsible for installation, configuration and administration of Linux and Ubuntu Systems
● Perform hardware configuration, operating system loads, and assist with troubleshooting installation issues.
● Configuration of Remote Desktop , NFS, Samba, Filezilla in Linux
● Helping employees of U.S Bank with their IT issues through phone and chat
● Configuration and troubleshooting – LAN and TCP/IP issues.
● Setup various profiles, environment variables/security to ensure smooth operation.
● Worked with DBA Team for database performance issues, network related issue on Linux / Unix Servers.
● Worked with Active Directory to reset passwords and implemented access and security policies.

SQLHelp Desk SupportTechnical SupportLinux

Airbnb

CES

Sep 2017 – Jan 2020 · 2 yrs 4 mos · Gurugram, Haryana, India

● Helping Airbnb users resolve queries related to the platform
● Troubleshooting payment related issues associated with Airbnb App
● Provided Global Support
● Resolved disputes between guests and hosts

Customer ServiceDispute Resolution

Dell

CTSA

Dec 2012 – Nov 2016 · 3 yrs 11 mos · Gurugram, Haryana, India

Providing technical support in diagnosing, identifying and resolving technical issues.
Troubleshooting issues related to Operating Systems through remote assistance and other troubleshooting tools like, debugging, registry fixes etc.
Installation of software and operating systems (XP, WIN 7, Ubuntu)
Troubleshooting issues related to internet and intranet connectivity.
Draft general reports on team performance on various metrics.
Assembling hardware for laptop and desktops and manual setup of hardware components.
Updating databases to reflect changes to the status of customers and prospective customers
Providing training to new hires about the PnPs.

SQLNetworkingTechnical Support

Convergys/microsoft

TSO

Jun 2011 – Nov 2012 · 1 yr 5 mos

Have worked under Microsoft desktop support.
Providing Voice Support to Customers in U.S who purchase Microsoft Windows and Application.
Key responsibility was to provide good quality of work through 100% productivity and focus attention to customer satisfaction by providing efficient and quality service within particular TAT.
Interaction with clients through e-mails and phone to review and resolve issues.
Handled Tickets related to troubleshooting of Microsoft windows and Windows home server.
Providing level 2 support for escalated cases.
Providing networking and Mac support to customers.
Providing Windows activation, installation, Silverlight support for Macintosh systems.
Providing OS installation support on MAC
Providing support for windows 2000/2003 and windows NT.
Providing support for TCP/IP.
Providing support for Microsoft office 2010 and 2007.
Extend computer support for systems’ software and hardware.
Maintain computer peripheral devices like printers and resolve associated problems.
Setup computers and install software for various applications and programs.
Interact with teams to ensure proper resolution to customers.
Providing gaming support for Microsoft games, Backup support, Internet Explorer support.
Providing windows mail support to customers.
Providing Microsoft office installation and activation support to customers.
Providing home network solution to customers.
Providing real time GPS support through Microsoft powered applications like Map Point and Streets and Trips.
Providing Gaming Support To Microsoft Virtual Games like Halo, Ages of Empires etc..