Puneet Sharma

Director of Engineering

India18 yrs 10 mos experience

AI Enabled

Key Highlights

17 years of Engineering Leadership experience
Expert in driving innovation and scalability
Proven track record in incident management and automation

Stackforce AI infers this person is a SaaS and Fintech expert with a strong focus on engineering leadership and innovation.

Contact

Skills

Core Skills

Engineering LeadershipTechnology LeadershipStrategic Thinking

Other Skills

SecurityMulti-Tenant ManagementTechnology ManagementProblem SolvingInfrastructure ManagementReliabilityDevOpsAutomationIncident ResponseAIKey Performance IndicatorsBudgetingTeam ManagementCulture ChangeStaffing Plans

About

I am a proactive and achievement-oriented professional offering over 17 years of Engineering Leadership experience, currently spearheading diverse engineering with skills in leading technology and partner engagement, driving innovation, and scalability through strategic engineering initiatives, with a strong focus on distributed systems, cloud technologies, and platform engineering. I am a forward-thinking person with proficiency in establishing competitive advantage through innovative solutions that enabled clients to increase market share, drove business growth and deepened customer relationships and introduced change leadership methodologies; created new standards adopted as corporate policies with streamlined templates and faster processes by developing & implementing change management tools. My strength lies in supporting business & technology vision and direction by influencing strategies and monitoring the execution of major technology initiatives and enhancing business solution models as per the business, technology, services, resources, timelines, and costs by understanding customer's business technical requirements, service offerings & capabilities.

Experience

18 yrs 10 mos

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 11 mos

Current Experience

New relic

Director of Engineering

Jun 2024 – Present · 1 yr 11 mos

As the Site Lead for the AIOps team in Hyderabad, I am responsible for driving the incident response journey for data within New Relic. My focus is on building resilient, intelligent, and automated systems that ensure reliability and faster recovery during incidents.
End-to-End Incident Response: Leading the strategy and execution of incident triage, and resolution to minimize downtime and improve customer experience.
GenAI-Powered Response Intelligence: Leveraging Generative AI to enhance incident response workflows—enabling smarter root-cause analysis, contextual recommendations, and automated remediation playbooks.
Team Leadership & Collaboration: Building and mentoring a high-performing team, while partnering with global stakeholders to align on best practices in observability and AIOps.
Automation & Operational Excellence: Driving automation-first approaches to reduce manual intervention, accelerate resolution times, and strengthen system reliability.
🌍 These initiatives are helping transform incident management into a proactive, intelligent, and AI-driven discipline, setting the foundation for next-generation AIOps.

SecurityMulti-Tenant ManagementTechnology ManagementProblem SolvingInfrastructure ManagementReliability+4

Paytm

VP of Engineering

May 2023 – Jun 2024 · 1 yr 1 mo

Spearheaded the creation and implementation of a platform development strategy, emphasising Test-Driven Development (TDD) and the 12-Factor App methodology for scalable distributed applications. Achieved a 52% reduction in production outages by ensuring a seamless deployment lifecycle from code to commit.
Owned and scaled the data ingestion platform, processing 48TB of data per day to power advanced user profiling and analytics.
Collaborated on the successful implementation of Paytm Storefront, enabling seamless experiences for 100M+ active users.
Led verticals responsible for merchant onboarding (offline and online) at Paytm’s scale.
Partnered with leadership to define Paytm’s engineering strategy and roadmap, focusing on four key pillars: Security, Cost, Scalability, and Reliability.
Worked cross-functionally with Finance, HR, and vendor teams on AOP planning, workforce management, and contract renewals for third-party tools.
Strategised with the Security team to adopt best practices and build an in-house Cloud Security Posture Management (CSPM) tool, reducing operational overhead and improving security posture. This initiative led to a 79% reduction in security issues.
Leveraged Generative AI to address security vulnerabilities and streamline large-scale incentive calculations, fixing 37% of high and medium severity code vulnerabilities.

Key Performance IndicatorsBudgetingProblem SolvingStrategic ThinkingTechnology LeadershipTeam Management+4

Winzo

Director of Engineering

Jan 2022 – May 2023 · 1 yr 4 mos

Spearheaded the global expansion of the platform, coordinating with cross-functional stakeholders including Legal, Marketing, Product, and Compliance—delivering results within 5 months and driving significant revenue growth.
Directed the development of a global notification system, app localisation across multiple geographies, and advanced user profiling/retention strategies powered by data analytics for a platform with 100M+ registered users.
Optimised the Data Platform to support global-scale analysis, increasing data processing throughput by ~75% and reducing data workload costs by ~60%.
Implemented Customer Data Platform (CDP) and schema registry for seamless data ingestion across 100+ node EMR clusters.
Designed and executed the engineering strategic roadmap, reducing unplanned downtime and substantially boosting revenue.
Built Data Engineering, DevOps, and Security teams from the ground up, along with tooling that strengthened security posture and platform stability.
Reduced time-to-market by introducing agile methodologies in collaboration with Product and Engineering teams, resulting in improved customer satisfaction.

Key Performance IndicatorsProblem SolvingScalabilityStrategic ThinkingAgile MethodologiesTeam Management+5

Apple

Engineering Leader , Apple AdPlatforms

Jul 2017 – Jan 2022 · 4 yrs 6 mos · Hyderabad, Telangana, India

Global Ads Expansion & Platform Modernization: cross-geo initiatives with global teams to drive Ads expansion across 5 AWS regions and 9 private data centers. This included designing and developing AdServing and Data Platform distributed architectures, resulting in higher customer satisfaction
Modernisation & Standardisation: Transitioned services from monolithic to microservices, strengthened access boundaries, and standardised secrets management—boosting productivity and reducing technical debt.
Data Segregation & Governance: Led the development of a secure base layer enabling safe access to data and compute applications. This required seamless collaboration across global teams and is now leveraged across the Ads organization.
Telemetry at Scale: Designed and implemented a telemetry system from scratch at Apple scale, supporting both push and pull-based metric collections across geographies.

Key Performance IndicatorsProblem SolvingStrategic ThinkingSecurityTeam ManagementEngineering Leadership