Cholan Pandian

Operations Associate

Bengaluru, Karnataka, India10 yrs 6 mos experience
AI Enabled

Key Highlights

  • Led a team of 10 in learning operations.
  • Improved training deployment turnaround time significantly.
  • Expert in Learning Management Systems and instructional design.
Stackforce AI infers this person is a Learning Operations expert in SaaS environments.

Contact

Skills

Core Skills

International Project ManagementLeadershipInstructional DesignLearning Management SystemsCustomer EngagementManagementTechnical Support

Other Skills

Agentic AI DevelopmentAgentic AIMulti-task & Handle High-volume WorkloadsProductivity ImprovementPeople ManagementOnboardingCentricalCustomer SatisfactionPhone EtiquetteTeamworkMultitaskingLMS AdministratorInternet ExplorerE-LearningAdobe Learning Manager

Experience

10 yrs 6 mos
Total Experience
2 yrs
Average Tenure
3 mos
Current Experience

Accenture services pvt ltd

Learning Operations Senior Analyst

Feb 2026Present · 3 mos · bangalore · On-site

  • Team Lead – Learning Operations | Client- FedEx
  • > Led a team of 10 in delivering end-to-end learning operations, ensuring 100% adherence to client SLAs
  • > Improved training deployment turnaround time by streamlining LMS processes and workflows
  • > Increased learner completion rates through better tracking, follow-ups, and engagement strategies
  • > Acted as the primary client point of contact, ensuring high stakeholder satisfaction and zero escalation delivery
  • > Optimized LMS administration (course uploads, reporting, user management), reducing manual effort and errors
  • > Mentored and coached team members, improving overall team productivity and performance
  • > Identified process gaps and implemented improvements, enhancing operational efficiency and quali
International Project ManagementAgentic AI DevelopmentAgentic AIMulti-task & Handle High-volume WorkloadsProductivity ImprovementLeadership

Arise

Team Supervisor, LMS

Mar 2025May 2025 · 2 mos · Bangalore Urban, Karnataka, India · Remote

  • >Lead, mentor, and supervise the LMS team to ensure efficient day-to-day operations.
  • >Conduct regular team meetings, performance evaluations, and professional development planning.
  • >Develop and implement LMS strategies aligned with organizational goals.
  • >Collaborate with senior leadership to define learning objectives and system needs.
  • >Coordinate with IT and LMS vendors for technical support, updates, and integrations
  • >Provide insights and recommendations to leadership based on data analysis.
  • >Evaluate current processes and implement improvements for better system performance and team productivity.
LeadershipPeople ManagementOnboardingInstructional DesignCentrical

Career break

Professional development

Jan 2024Dec 2024 · 11 mos · Bangalore Urban, Karnataka

  • Instructional designer from KPMG

Adobe

LMS Administrator, Launch Advisory Services, LAS

Jan 2022Dec 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · Hybrid

  • LMS Administrator, Launch Advisory Services, LAS (Product Onboarded for the product ALM, Adobe Learning Manager)
  • Application Tools: Adobe Learning Manager (ALM), Zendesk, Jira, Churn Zero
  • Roles and Responsibilities:
  • Named LMS administrators for enterprise accounts (Capital Land, Verizon), Weekly/ Daily meetings depending on the requirement (resolving queries)
  • Product onboarding (A 30-day or 50 hrs. session, training them, hands-on experience with the product, discussing the best use of ALM product as per the client use case)
  • Onboarded SMB/ Mid-Market customer.
  • Understanding the customer request and used case, setting up cadence calls for Kick-off, Discovery, and Milestone/ Checkpoint calls.
  • Organizing Weekly cadence calls for daily queries and daily training (Functional working training, hands-on experience)
  • Guiding clients with Integration, Migration, and SSO setup. (As part of technical training)
Customer SatisfactionPhone EtiquetteTeamworkLearning Management SystemsMultitaskingLMS Administrator+6

Micro focus

Learning Management System Administrator

Jul 2021Nov 2021 · 4 mos · Bangalore Urban, Karnataka, India · Remote

  • LMS Administrator (Micro Focus)
  • Application Tools: Litmos, SABA, SMAX Ticketing tool, Credly
  • Roles and Responsibilities:
  • Creating courses/ Classes, and managing learning Objects (upload, update, retire) in LMS.
  • Managed Credly, (Managed Badges)
  • Manage users (Add, Delete, Modify, Impersonate)
  • Creating an assessment (Quiz)/ survey and uploading the survey to the class, according to the provided template.
  • Advise authors on managing learning objects and uploading content into the library.
  • Creating ILT/VLT classes and adding instructor according to their schedules.
Customer SatisfactionPhone EtiquetteTeamworkManagementMultitaskingLMS Administrator+6

Concentrix limited company

2 roles

LMS Administrator

Promoted

Jan 2017Oct 2020 · 3 yrs 9 mos · Bangalore Urban, Karnataka, India

  • LMS Administrator, Senior Analyst CLS (Centralized Learning System) LMS (VMware)
  • Field: Learning and Development (LMS)
  • Application Tools: SABA, SFDC.
  • Roles and Responsibilities:
  • Creating (ILT/ VLT class) classes/ courses/ Accreditation/ Curriculum in SABA.
  • Uploading content in the class: to check the content compatibility. Accordingly, uploading to the library.
  • Creating assessment (Quiz), Creating a survey (Uploading survey/ Assessment to the class)
  • Report Generation, Extracting reports from SABA, according to stakeholder requirements (Scheduled or non-Scheduled report).
  • End-to-end responsibility for the administration and coordination of the Learning Management System (LMS)
Customer SatisfactionPhone EtiquetteFlexible ScheduleTeamworkManagementQueue Management+6

Senior Analyst

Aug 2014Dec 2016 · 2 yrs 4 mos · Bangalore Urban, Karnataka, India

  • Organization: Concentrix Technologies (VMware)
  • Field: Technical Support (Email Support)
  • Roles and Responsibilities:
  • Focus on customer queries, (Vcloud suit)
  • Troubleshooting, focusing on the customer query, and directing to the corresponding department.
Customer SatisfactionPhone EtiquetteFlexible ScheduleTeamworkTechnical SupportQueue Management+1

Ayoni

Game Tester

Jan 2013Jan 2014 · 1 yr · Bangalore Urban, Karnataka, India

  • Worked as a game tester, solving and resolving issues related to gaming glitches.
Customer SatisfactionPhone EtiquetteFlexible ScheduleTeamworkTechnical SupportQueue Management+1

Education

CMR Institute Of Technology

Bachelor of Engineering - BE — Information Technology

Jan 2004Jul 2010

Army Public School (APS)

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