Mar 2025 – May 2025 · 2 mos · Bangalore Urban, Karnataka, India · Remote

• >Lead, mentor, and supervise the LMS team to ensure efficient day-to-day operations.
• >Conduct regular team meetings, performance evaluations, and professional development planning.
• >Develop and implement LMS strategies aligned with organizational goals.
• >Collaborate with senior leadership to define learning objectives and system needs.
• >Coordinate with IT and LMS vendors for technical support, updates, and integrations
• >Provide insights and recommendations to leadership based on data analysis.
• >Evaluate current processes and implement improvements for better system performance and team productivity.

Jan 2024 – Dec 2024 · 11 mos · Bangalore Urban, Karnataka

• Instructional designer from KPMG

Jan 2022 – Dec 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · Hybrid

• LMS Administrator, Launch Advisory Services, LAS (Product Onboarded for the product ALM, Adobe Learning Manager)
• Application Tools: Adobe Learning Manager (ALM), Zendesk, Jira, Churn Zero
• Roles and Responsibilities:
• Named LMS administrators for enterprise accounts (Capital Land, Verizon), Weekly/ Daily meetings depending on the requirement (resolving queries)
• Product onboarding (A 30-day or 50 hrs. session, training them, hands-on experience with the product, discussing the best use of ALM product as per the client use case)
• Onboarded SMB/ Mid-Market customer.
• Understanding the customer request and used case, setting up cadence calls for Kick-off, Discovery, and Milestone/ Checkpoint calls.
• Organizing Weekly cadence calls for daily queries and daily training (Functional working training, hands-on experience)
• Guiding clients with Integration, Migration, and SSO setup. (As part of technical training)

Jul 2021 – Nov 2021 · 4 mos · Bangalore Urban, Karnataka, India · Remote

• LMS Administrator (Micro Focus)
• Application Tools: Litmos, SABA, SMAX Ticketing tool, Credly
• Roles and Responsibilities:
• Creating courses/ Classes, and managing learning Objects (upload, update, retire) in LMS.
• Managed Credly, (Managed Badges)
• Manage users (Add, Delete, Modify, Impersonate)
• Creating an assessment (Quiz)/ survey and uploading the survey to the class, according to the provided template.
• Advise authors on managing learning objects and uploading content into the library.
• Creating ILT/VLT classes and adding instructor according to their schedules.

Jan 2017 – Oct 2020 · 3 yrs 9 mos · Bangalore Urban, Karnataka, India

• LMS Administrator, Senior Analyst CLS (Centralized Learning System) LMS (VMware)
• Field: Learning and Development (LMS)
• Application Tools: SABA, SFDC.
• Roles and Responsibilities:
• Creating (ILT/ VLT class) classes/ courses/ Accreditation/ Curriculum in SABA.
• Uploading content in the class: to check the content compatibility. Accordingly, uploading to the library.
• Creating assessment (Quiz), Creating a survey (Uploading survey/ Assessment to the class)
• Report Generation, Extracting reports from SABA, according to stakeholder requirements (Scheduled or non-Scheduled report).
• End-to-end responsibility for the administration and coordination of the Learning Management System (LMS)

Aug 2014 – Dec 2016 · 2 yrs 4 mos · Bangalore Urban, Karnataka, India

• Organization: Concentrix Technologies (VMware)
• Field: Technical Support (Email Support)
• Roles and Responsibilities:
• Focus on customer queries, (Vcloud suit)
• Troubleshooting, focusing on the customer query, and directing to the corresponding department.

Jan 2013 – Jan 2014 · 1 yr · Bangalore Urban, Karnataka, India

• Worked as a game tester, solving and resolving issues related to gaming glitches.