Bhagawan V

HR Manager

Bengaluru, Karnataka, India12 yrs 9 mos experience

Highly Stable

Key Highlights

12 years of experience in Training and Development.
Expertise in managing training for diverse industries.
Proven track record in building effective training teams.

Stackforce AI infers this person is a Training and Development expert in E-Commerce and Logistics sectors.

Contact

Skills

Core Skills

Training ManagementTeam ManagementTraining DeliverySupply Chain Management

Other Skills

CoachingContent DevelopmentCustomer ServiceHiringInstructional DesignLeadershipLearning ManagementManagementPhone EtiquetteTeam LeadershipTraining Needs Analysis

About

Experienced professional in area of Training & development/Learning and Development, HR, Training Management, Content development, Training Effectiveness, Training need analysis/Calendarization & Trainer development for last 12 years. Expertise in managing training for Call centre, BPOs, E- Commerce, Retail, Supply Chain Management & Soft skill training's.

Experience

Xpressbees (busybees logistics solutions pvt. ltd.)

HR Manager

Jun 2024 – Present · 1 yr 9 mos · Bangalore Urban, Karnataka, India · On-site

Captain fresh

Manager of Training and Development

Jul 2021 – Aug 2023 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India

Building Training Team at Captain Fresh.
Part of Sales, Procurement and Operations Training.
Procurement from Farmers to Collection Center. From Collection Center to Distribution Center. (Warehouse)
Warehouse Operations to Customers.
Warehouse Operations Training End to End.

Training ManagementTeam ManagementTraining DeliveryContent Development

Blinkit

Assistant Manager

Jun 2018 – Jul 2021 · 3 yrs 1 mo

Assistant Manager- Training. Managing Training across South Region like Bangalore, Hyderabad and Chennai locations with the Regional Trainers who are involved in inducting Delivery Executives like skill development training, improve the Customer Experience by tracking there performance and coaching on regular basis and improve the CSAT.
Process and Induction Training to Managers. Hard Skill and Soft Skill training.
Working closely with Tech Team on developing Delivery App training and New Process rollouts for Supply Chain Management.

Training DeliveryCoachingCustomer ServiceSupply Chain Management

Bigbasket.com

Assistant Manager

Jul 2016 – Jun 2018 · 1 yr 11 mos · Bengaluru Area, India

Managed various training's of Bigbasket across Bangalore and Mysore locations.
Induction of Customer Service Executives, Quality Controllers, Team leaders, Shift managers, Hub Managers, Operation Controller, DC Manager, Inventory Managers & Order allocator on Hard skills and soft skills.
Working closely with Supply Chain management team for designing and delivering the process training across Bangalore region.
Trainer Induction and Train the trainer program for trainer's professional development.
Certified on FOSTAC ( Food Safety Training and Certification )

Training ManagementTeam LeadershipSupply Chain Management