Aug 2021 – Aug 2022 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• As a Merchant Operations Associate, I efficiently facilitated vendor on-boarding, standardized data submissions through template creation, and collaborated with brands to finalize product assortments. Additionally, I managed procurement processes, conducted quality checks, and maintained strong brand relations. I ensured an error-free app experience for customers, achieved key performance indicators, and managed payment reconciliations. Furthermore, I enriched the catalog with infographic images and reports, and procured high-quality images for timely upload.
• As a Catalog Executive in the Product Management Team, I developed and implemented processes for product management, including data input and image upload. I utilized Google Cloud tools to enhance catalog visibility and boost sales, processed brand-shared images for quality control, and identified image angles per SKU. Moreover, I collected infographic images to enhance product visibility and conducted live catalog quality checks to ensure alignment with catalog details.

Jul 2021 – Nov 2021 · 4 mos · Bengaluru, Karnataka, India · On-site

• As a Catalog Team Lead, I spearheaded various initiatives to optimize catalog operations and drive organizational success. This included developing a brand pipeline strategy to introduce new brands, assigning brands to associates, and finalizing taxonomy and templates for enhanced product organization. I ensured catalog quality through stringent quality management practices and daily monitoring. Additionally, I managed team activities, provided guidance and support, and conducted training sessions to empower team members. Through performance reviews and effective shrinkage and attrition management, I contributed to goal achievement and overall organizational success. My focus on optimizing catalog quality and empowering the team aimed to drive success within the industrial platform.

Aug 2020 – Feb 2021 · 6 mos · Bengaluru, Karnataka, India · Remote

• As a Catalog Team Lead, I am responsible for overseeing the day-to-day operations of the team, ensuring tasks are completed efficiently and in line with quality standards. I prioritize team motivation, striving to inspire excellence and foster a culture of success within the organization. Additionally, I develop and implement timelines and targets to guide the team in achieving objectives within set deadlines. Task delegation is a key aspect of my role, as I assign responsibilities based on individual strengths to optimize productivity. I conduct regular training sessions to empower team members with the necessary skills and knowledge for success. Through ongoing support and guidance, I aim to foster confidence, enhance product knowledge, and improve communication skills among team members. Performance reviews are conducted quarterly to assess individual and team performance, providing constructive feedback and identifying areas for improvement. I also manage shrinkage and attrition within the team, implementing strategies to minimize turnover and maintain stability. Ultimately, I strive to align team efforts with company goals, ensuring targets are met within specified turnaround times to contribute to overall organizational success.

Oct 2018 – Apr 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• As a Catalog Executive, I efficiently manage day-to-day tasks to ensure adherence to Service Level Agreements (SLAs) and maintain quality standards. I meticulously maintain records of daily work activities and proactively address any potential SLA or quality issues by escalating them to management. Through effective communication with the retail team, I gather business requirements and provide insights to enhance catalog service and improve the online customer experience.
• As a Studio Operations Executive, I develop internal studio processes and operations in collaboration with the account manager. This includes generating barcodes for logistics to streamline product reception from vendors and ensuring accurate product tracking. I oversee photoshoots to ensure adherence to studio guidelines and conduct quality checks on the images. Additionally, I coordinate with the editing team to share product images and conduct final quality checks before uploading them to the server as per SKU specifications. Throughout these responsibilities, I maintain detailed records of daily work activities.
• Projects: I spearheaded the establishment of an internal studio at Meesho Head office and contributed to the setup of an external 3rd-party studio in Jaipur.