Hemant Singh

Business Development Executive

Greater Delhi, Delhi, India2 yrs 1 mo experience

Key Highlights

Expert in Excel-based reporting and data analysis.
Proven track record in e-commerce account management.
Strong collaboration skills with cross-functional teams.

Stackforce AI infers this person is a skilled professional in E-commerce and Operations Management.

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Skills

Core Skills

Account ManagementOperations ManagementE-commerce OptimizationVendor ManagementCustomer Relationship Management (crm)E-commerceCustomer ServiceData Management

Other Skills

Analytical SkillsMicrosoft ExcelProblem SolvingStrategic PlanningClient RelationsMarketing StrategyMarket ResearchNegotiationCustomer SatisfactionEasily AdaptableTime ManagementComputer LiteracyBusiness Process Outsourcing (BPO)Microsoft Office

About

As an Accounts at Unique Tech Solution Pvt Ltd since December 2025, I focus on MIS responsibilities, including service center call tracking, delay analysis, and payment verification. My role involves preparing detailed reports on pending cases, inventory clearance, and workflow status, while collaborating with the operations team to enhance process efficiency. My expertise includes Excel-based reporting, follow-up management, and cross-team coordination. I am pursuing a Bachelor of Science degree at Sri Dev Suman Uttarakhand University, studying Zoology, Botany, and Chemistry. I am committed to leveraging my problem-solving and vendor management skills to contribute to organizational success while continuously enhancing my technical and professional capabilities.

Experience

2 yrs 1 mo

Total Experience

10 mos

Average Tenure

5 mos

Current Experience

Unique tech solutions network private limited

Account & MIS

Dec 2025 – Present · 5 mos · Noida · On-site

Handling MIS responsibilities focused on service center call tracking, delay analysis, and payment verification.
Preparing reports on pending cases, inventory clearance, and workflow status, and coordinating with the operations team to ensure timely closures and process efficiency.
Skilled in Excel-based reporting, follow-up management, and cross-team coordination.

Analytical SkillsMicrosoft ExcelAccount ManagementOperations Management

Freelance | self-employed

Freelancer

Oct 2025 – Present · 7 mos · Noida, Uttar Pradesh, India · Remote

Managed multiple Flipkart seller accounts in the baby care, tissue paper etc categories.
Focused on enhancing brand visibility and scaling revenue through structured catalog optimization.
Ensured platform-compliant operations to build a long-term presence in competitive categories.

Analytical SkillsProblem SolvingE-commerce OptimizationVendor Management

Roarx india

Ecommerce Specialist

Dec 2024 – Dec 2025 · 1 yr · Noida, Uttar Pradesh, India · On-site

Managed WhatsApp and chat-based customer support.
Handled order processing, replacements, returns, and warranty registration using platforms like Shipmozo & Gallabox.
Worked with Flipkart, Amazon, Meesho, Blinkit & Shopify seller panels.
Coordinated with operations, inventory, and service center teams to close customer issues.
Assisted in improving customer experience and sales performance on e-commerce platforms.

Strategic PlanningOperations ManagementCustomer Relationship Management (CRM)E-commerce

Cyfuture

Sr.Executive

Jun 2023 – Feb 2024 · 8 mos · Noida, Uttar Pradesh, India · On-site

Handled customer support through emails, chats, and calls for multiple processes.
Managed email operations, data handling, and report preparation using MS Excel.
Worked on VLOOKUP, HLOOKUP, Pivot Tables, data validation, and charts.
Maintained service quality, turnaround time (TAT), and customer satisfaction.
Coordinated with internal teams to resolve customer queries efficiently.

Customer Relationship Management (CRM)Client RelationsCustomer ServiceData Management