Harsha Agarwal

Operations Associate

Kolkata, West Bengal, India5 yrs 5 mos experience

Key Highlights

Proven track record in operations management.
Expertise in vendor on-boarding and customer experience.
Strong analytical skills driving process improvements.

Stackforce AI infers this person is a SaaS Operations Manager with expertise in vendor management and process improvement.

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Skills

Core Skills

Operations ManagementStakeholder CommunicationCustomer ExperienceVendor Management

Other Skills

Data AnalysisProcess ImprovementPerformance MonitoringProcess ImplementationStakeholder ManagementMicrosoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft Dynamics GPTeam ManagementCustomer Relationship Management (CRM)Performance ManagementCommunication

About

Operations manager at Live101 | Ex Business development intern at UrbanClap | Ex Operations Consultant at Uber

Experience

5 yrs 5 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Hirect - chat with your future boss

Operations Team Lead

Jul 2021 – May 2024 · 2 yrs 10 mos · Bengaluru, Karnataka, India

Live101

2 roles

Operations Manager

Sep 2019 – Oct 2020 · 1 yr 1 mo · Mumbai, Maharashtra, India

● Managing all the ongoing projects and its timeline to deliver.
● Resolving escalation issues.
● Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
● Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
● Acts as the first escalation point for technical/business teams in support of the daily production run process.
● Preparing data statistics for improving organisation’s growth.
● Preparation of reports & monitoring to ensure performance meets standard.
● Coordinating with clients for their projects & resolving their issues.
● Reporting directly to Directors of the company.
● Managing / controlling events workflow.

Operations ManagementStakeholder CommunicationData AnalysisProcess ImprovementPerformance Monitoring

Operations Management Intern

Aug 2019 – Sep 2019 · 1 mo · Mumbai, Maharashtra, India

Urban company (formerly urbanclap)

Business Development

Jun 2019 – Jul 2019 · 1 mo · Mumbai, Maharashtra, India · On-site

Uber

2 roles

On-Boarding Lead

Promoted

Dec 2016 – Dec 2017 · 1 yr

● On-boarding lead of city hub (Kolkata).
● On-boarding the vendors - Setting up ops with vendor, training according to SOPs, conceptualizing; implementing new
processes and streamlining end-to-end ops; monitoring performance metrics; processing vendor payout.
● Deep diving into customer escalations, establishing process with care to improve customer experience.
● Managing external stakeholders like Finance, Procurement, and Business to process payout for vendors and enhancing their
experience with Uber.
● Providing support to client for their payment, account, fraud, deactivation, quality & doc issues.
● Expertise in handling client’s expectations, problem solving & priority setting.
● Voluntarily took part in sprints / projects.

Vendor ManagementCustomer ExperienceProcess ImplementationStakeholder Management