Sneha Agarwal

Operations Associate

Hyderabad, Telangana, India8 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in root cause analysis for operational issues.
  • Proven track record in data analysis and investigation.
  • Strong communication skills with stakeholder engagement.
Stackforce AI infers this person is a B2C Operations Specialist with strong analytical and problem-solving skills.

Contact

LinkedIn

Skills

Other Skills

Root Cause AnalysisBusiness InsightsCommunicationProject ManagementOperations ManagementTime ManagementPresentation SkillsTraining & Development

About

Seasoned professional with 3 years of experience in Operations. Currently streamlining the root cause analysis of issues faced by user's on Uber platfom. In-depth knowledge of customer operations space with a demonstrated history of Investigation and Data Analysis. I always strive to use my analytical ability to solve complex problems by RCA.

Experience

8 yrs 11 mos
Total Experience
4 yrs 5 mos
Average Tenure
5 yrs 4 mos
Current Experience

Google operations center

Senior Support Specialist

Jan 2021 – Present · 5 yrs 4 mos · India

Uber

2 roles

Senior Investigator

Promoted

Mar 2018 – May 2020 · 2 yrs 2 mos · Hyderabad, Telangana, India

  • Identified patterns and helped in reducing the inflow volume of
  • tickets by providing deep-dive insights to stakeholders and
  • managers.

Community Operations Specialist

Sep 2016 – Feb 2018 · 1 yr 5 mos · Hyderabad, Telangana, India

  • Responsible to address escalations of issues raised by rider
  • community of India

Education

St. Francis College

Bachelor's degree — Computer Science

Jan 2013 – Jan 2016

Hindu Public School

Jan 2003 – Jan 2011

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