Apr 2019 – Feb 2024 · 4 yrs 10 mos · Bangalore · On-site

• At Amazon, I served as a French Transaction Risk Investigator, where I was entrusted with handling sensitive and high-impact investigations related to French-language transactions on the platform. My work played a pivotal role in maintaining the integrity of Amazon’s marketplace by proactively identifying and mitigating financial and reputational risks. In addition to consistently meeting weekly output and quality benchmarks, I led several initiatives that improved investigation accuracy and operational efficiency. My role required fluency in French, attention to detail, and strong analytical judgment, which I applied across daily operations and strategic improvements.
• Key responsibilities and achievements included:
• 🔍 Conducted in-depth investigations on French-language transactions to uncover patterns of fraud, policy violations, and financial risk across global marketplaces.
• 📉 Mitigated financial and legal exposure by identifying risk trends and implementing preventive measures, reducing potential losses by up to 15%.
• 🧑‍🏫 Mentored junior investigators through one-on-one coaching, defect audits, and training sessions, resulting in a 10% increase in compliance accuracy.
• 📊 Spearheaded IPH (Investigation Productivity Health) upgrades and metrics refinement initiatives, enhancing investigative precision by 22%.
• 🤝 Facilitated weekly team huddles to promote knowledge sharing, standardize best practices, and build cross-functional alignment across teams.
• 🧠 Utilized critical thinking and multilingual capabilities (French & English) to handle escalations, ensuring adherence to Amazon’s operational and ethical standards.
• This role honed my expertise in digital risk analysis, compliance, cross-cultural communication, and collaborative problem-solving within a high-pressure, performance-driven environment.

May 2017 – Feb 2024 · 6 yrs 9 mos · Gurugram, Haryana, India

• At Fada Trading Pvt. Ltd., I worked as a French Content Writer, where I was responsible for creating compelling, SEO-optimized content for international eCommerce platforms such as Amazon and eBay. My work directly contributed to increased product visibility, improved seller account performance, and enhanced customer engagement. This role required a deep understanding of product positioning, digital marketing techniques, and multilingual communication, especially in French, to serve a global marketplace.
• Key responsibilities and achievements included:
• 🛒 Translated and authored over 5,000 detailed French product listings, ensuring they were SEO-optimized for maximum visibility and engagement on Amazon and eBay platforms.
• 📈 Improved catalog performance by 35%, driving higher listing visibility and click-through rates through keyword optimization and persuasive content.
• 🤝 Acted as the primary liaison for French-speaking sellers, handling inquiries, resolving communication issues, and managing seller suspensions and violations.
• 🎯 Curated targeted promotional campaigns, corrected listing errors, and maintained healthy seller accounts to ensure ongoing compliance with platform policies.
• This role sharpened my expertise in eCommerce content creation, multilingual SEO, and client-facing communication, while reinforcing my ability to drive measurable growth in online marketplace performance.

May 2016 – May 2017 · 1 yr · Gurugram, Haryana, India

• At WNS Global Services, I worked as a French Expert Associate – Travel Customer Care, where I was responsible for delivering exceptional support to European clients of eTraveli / Gotogate, a major travel services provider. My role focused on managing high volumes of travel-related customer interactions with precision, empathy, and adherence to international travel regulations. I handled complex travel requests and worked in a fast-paced, multilingual environment to ensure seamless customer experiences while contributing to team efficiency and service excellence.
• Key responsibilities and achievements included:
• ✈️ Managed 100+ daily customer queries related to flight changes, cancellations, rebookings, and itinerary modifications, ensuring timely and accurate assistance.
• 💺 Processed refunds, schedule alterations, and seat upgrades in strict compliance with airline, GDS, and travel agency policies.
• 📈 Enhanced resolution efficiency by 25%, streamlining service workflows and improving overall response times without compromising quality.
• 🌟 Maintained customer satisfaction (CSAT) scores above 95%, demonstrating strong communication skills and customer-centric service delivery.
• 🗣️ Utilized fluency in French and English to assist diverse European clients, resolving queries professionally while building customer trust and loyalty.