Sugandha Walia

Associate Partner

Delhi, India10 yrs experience
Highly Stable

Key Highlights

  • Expert in Higher Education Strategy and Student Engagement
  • Fluent in English, French, and Hindi
  • Proven track record in risk management and fraud investigation
Stackforce AI infers this person is a multilingual education strategist with expertise in risk management and digital marketing.

Contact

Skills

Core Skills

Educational LeadershipManagementRisk ManagementPublic RelationsContent CreationDigital MarketingCustomer ServiceMultilingual Communication

Other Skills

MarketingMarket ResearchInterpersonal SkillsSocial Media MarketingMarketing ManagementPeople ManagementPeople DevelopmentEducational TechnologyAdult Education

Experience

10 yrs
Total Experience
4 yrs 2 mos
Average Tenure
3 yrs 3 mos
Current Experience

Galgotias university

Senior Manager

Feb 2023Present · 3 yrs 3 mos · Greater noida · On-site

  • As Senior Manager in the Office of Admissions at Galgotias University, I oversee strategic and operational functions across international and domestic student recruitment. My role encompasses the full admissions lifecycle, policy development, interdepartmental coordination, data compliance, and digital engagement—ensuring a smooth, student-centric experience.
  • Key Responsibilities & Achievements:
  • End-to-End Admissions Management:
  • Managed UG, PG, PhD, and migration admissions including entrance exams, application review, eligibility checks, and document verification. Handled re-admissions, withdrawals, program transfers, and fee classifications as per UGC and institutional norms.
  • International Admissions Leadership:
  • Independently handled 100+ weekly queries from international applicants, families, and agents. Ensured FRRO compliance for visa-related processes. Represented the university at global education fairs and led strategies to boost international enrollment.
  • Policy & Strategy Development:
  • Assisted the Head of Admissions in implementing government policies and scholarships. Revised institutional policies for admissions, student services, and academic changes. Generated reports and metrics for decision-making.
  • Student-Centered Operations:
  • Resolved academic, financial, and exam-related grievances with professionalism. Maintained effective communication via calls, emails, meetings, and digital tools.
  • Digital & Content Management:
  • Managed website and social media updates related to admissions. Created and circulated academic forms, publicity materials, and circulars.
  • Training & Coordination:
  • Trained new staff, supported orientations, convocations, and events like Hackathons. Acted on behalf of senior registry officials when needed.
  • Generated statistical reports, admission metrics
  • This role leverages my multifaceted expertise in admissions, international education, policy drafting, and digital communication to drive institutional efficiency and excellence.
MarketingMarket ResearchEducational LeadershipManagement

Amazon

Risk and Fraud investigation specialist in French language

Apr 2019Feb 2024 · 4 yrs 10 mos · Bangalore · On-site

  • At Amazon, I served as a French Transaction Risk Investigator, where I was entrusted with handling sensitive and high-impact investigations related to French-language transactions on the platform. My work played a pivotal role in maintaining the integrity of Amazon’s marketplace by proactively identifying and mitigating financial and reputational risks. In addition to consistently meeting weekly output and quality benchmarks, I led several initiatives that improved investigation accuracy and operational efficiency. My role required fluency in French, attention to detail, and strong analytical judgment, which I applied across daily operations and strategic improvements.
  • Key responsibilities and achievements included:
  • 🔍 Conducted in-depth investigations on French-language transactions to uncover patterns of fraud, policy violations, and financial risk across global marketplaces.
  • 📉 Mitigated financial and legal exposure by identifying risk trends and implementing preventive measures, reducing potential losses by up to 15%.
  • 🧑‍🏫 Mentored junior investigators through one-on-one coaching, defect audits, and training sessions, resulting in a 10% increase in compliance accuracy.
  • 📊 Spearheaded IPH (Investigation Productivity Health) upgrades and metrics refinement initiatives, enhancing investigative precision by 22%.
  • 🤝 Facilitated weekly team huddles to promote knowledge sharing, standardize best practices, and build cross-functional alignment across teams.
  • 🧠 Utilized critical thinking and multilingual capabilities (French & English) to handle escalations, ensuring adherence to Amazon’s operational and ethical standards.
  • This role honed my expertise in digital risk analysis, compliance, cross-cultural communication, and collaborative problem-solving within a high-pressure, performance-driven environment.
Risk ManagementPublic Relations

Fada private limited

French content writer

May 2017Feb 2024 · 6 yrs 9 mos · Gurugram, Haryana, India

  • At Fada Trading Pvt. Ltd., I worked as a French Content Writer, where I was responsible for creating compelling, SEO-optimized content for international eCommerce platforms such as Amazon and eBay. My work directly contributed to increased product visibility, improved seller account performance, and enhanced customer engagement. This role required a deep understanding of product positioning, digital marketing techniques, and multilingual communication, especially in French, to serve a global marketplace.
  • Key responsibilities and achievements included:
  • 🛒 Translated and authored over 5,000 detailed French product listings, ensuring they were SEO-optimized for maximum visibility and engagement on Amazon and eBay platforms.
  • 📈 Improved catalog performance by 35%, driving higher listing visibility and click-through rates through keyword optimization and persuasive content.
  • 🤝 Acted as the primary liaison for French-speaking sellers, handling inquiries, resolving communication issues, and managing seller suspensions and violations.
  • 🎯 Curated targeted promotional campaigns, corrected listing errors, and maintained healthy seller accounts to ensure ongoing compliance with platform policies.
  • This role sharpened my expertise in eCommerce content creation, multilingual SEO, and client-facing communication, while reinforcing my ability to drive measurable growth in online marketplace performance.
Content CreationDigital Marketing

Wns global services

French language expert

May 2016May 2017 · 1 yr · Gurugram, Haryana, India

  • At WNS Global Services, I worked as a French Expert Associate – Travel Customer Care, where I was responsible for delivering exceptional support to European clients of eTraveli / Gotogate, a major travel services provider. My role focused on managing high volumes of travel-related customer interactions with precision, empathy, and adherence to international travel regulations. I handled complex travel requests and worked in a fast-paced, multilingual environment to ensure seamless customer experiences while contributing to team efficiency and service excellence.
  • Key responsibilities and achievements included:
  • ✈️ Managed 100+ daily customer queries related to flight changes, cancellations, rebookings, and itinerary modifications, ensuring timely and accurate assistance.
  • 💺 Processed refunds, schedule alterations, and seat upgrades in strict compliance with airline, GDS, and travel agency policies.
  • 📈 Enhanced resolution efficiency by 25%, streamlining service workflows and improving overall response times without compromising quality.
  • 🌟 Maintained customer satisfaction (CSAT) scores above 95%, demonstrating strong communication skills and customer-centric service delivery.
  • 🗣️ Utilized fluency in French and English to assist diverse European clients, resolving queries professionally while building customer trust and loyalty.
Customer ServiceMultilingual Communication

Education

Galgotias University

Doctor of Philosophy - PhD

Aug 2024Aug 2027

Symbiosis Institute of Management Studies

International Business — International Business/Trade/Commerce

Jan 2020Jan 2022

Amity University

Bachelor's degree — Franch hons

Jan 2012Jan 2015

Stackforce found 100+ more professionals with Educational Leadership & Management

Explore similar profiles based on matching skills and experience