Jan 2021 – Sep 2024 · 3 yrs 8 mos

• WORKING AS BILINGUAL PROGRAM/PROJECT MANAGER
• ● Preparation and monitoring of project schedules, regular coordination with the team members for adhering to project schedules.
• ● Regular coordination with sales team for business development, ensure billing & utilization, preparation revenue/deployment data.
• ● Preparation of Cost & Effort estimates over SAP G1, participating in the internal quality audits, hiring of Bilingual PMO/technical resources laterally/through partner ecosystem.
• ● Ensuring the quality of deliverables, by doing final check of the client deliverables.
• ● Bilingual coordination support in Offshore-Onsite discussions, translation of software manuals/mails etc. to facilitate project execution.
• ● Creating, managing and presenting team’s P&L in Management Review Meetings (MRMs).
• ● Creation and sending of Weekly Status report to the client.
• ● Troubleshooting of queries received from the end customer.
• ● Conducting RCA (Root Cause Analysis) for the issues occurred.

Jun 2015 – Sep 2021 · 6 yrs 3 mos

• Business Development & Sales

Aug 2014 – Jun 2015 · 10 mos · Noida, Uttar Pradesh, India

• Handled onboarding for new customers and contracts’ renewals.
• ● Acted as a central point of contact for customers (Direct/Partners) after contract is signed, from inception to closure.
• ● Achieved customer satisfaction through successful delivery of defined project scope.
• ● Provided quality control over documents as required.

Oct 2012 – Jul 2014 · 1 yr 9 mos · Okhla · On-site

• Started working as Translator-cum-Interpreter. Now responsible for Business development work for Photovoltaic Solar power plants in Japan. For Business Development, I am required to go to Japan on a regular basis. Job profile mainly includes:
•  Translation of Land Lease Contracts, LOIs and Service Provider contracts.
•  Interpretation while meetings with Photovoltaic Solar power consultants, Utility companies of Japan, METI, etc.
•  Searching of sites (on lease) for Photovoltaic Solar power plant.
•  Negotiating land lease rental, lease terms with land-owner, broker etc.
•  Understanding of Photovoltaic Solar power application procedure.

May 2012 – Oct 2012 · 5 mos · Noida, Uttar Pradesh, India · On-site

• ● Preparation of various marketing reports for IBM Japan’s sales team.
• ● Translation of marketing collaterals.

Jan 2012 – May 2012 · 4 mos · Noida, Uttar Pradesh, India · On-site

• ● Translation of software manuals and mails.
• ● Testing of Japanese GUI.

Sep 2010 – Jan 2012 · 1 yr 4 mos · Gurgaon, India

• Did migration of RISK operation project of American Express Japan to India including all the below tasks and processes:
• 1. Receiving calls from Japanese customers in terms of their Queries & Process. Analyzing, determining and decisioning regarding the queries.
• 2. Adherence to the SLA’s – productivity, turn-around-time, and accuracy.
• 3. Engaged in improving processes through reengineering, system checks and process automation.
• 4. Providing coaching and feedback to team members.
• 5. Actively participate in meeting with Japan-Banks (like Tokyo Mitsubishi UFJ Bank, SMBC, Mizuho, JAPAN POST Bank, RISONA, Tokyo credit service etc) who deal with American Express Foreign currency, educate them how to do encashment process and Confiscation procedure of counterfeit Travelers Cheques and save them from fraudsters.
• 6. Finding and catching any fraudulent activity that happens in banks (that come under APAC Region) like encashment of counterfeit cheques, Bad Claims etc.
• 7. Knowledge of Japan refund process against lost/theft of American express travelers cheques.

Nov 2006 – Sep 2010 · 3 yrs 10 mos · Noida, Uttar Pradesh, India

• Involved in Translation Projects, wherein primary responsibility was to review the translation of other translators. And to translate Software manuals, documents, etc.
• Worked onsite with the technical team of NEC Corporation Japan for more than 2.5 years where-in primary responsibility was to provide translation support (Japanese Documents, Manuals, Specification, etc to English and vice versa). Attending Teleconferences and meetings, doing Interpretation of Japanese to English and vice versa for the management team, involved in Functional Testing of the Software being developed by NEC HCL Technologies Limited.
• Experience in assisting the software testing team primarily for Task Management System wherein primary responsibility was to test the software on Japanese GUI.

Jun 2005 – Nov 2006 · 1 yr 5 mos · Testing Engineer-cum-Translator/Interpreter

• Worked as Business-coordinator cum Testing Engineer while being onsite (Tokyo, Japan) with Client Canon Inc. for 9 months from mid-January 2006 to mid-October 2006 assisting the software testing team for a range of products (BPM, DMS etc) wherein primary responsibility was to test the software on Japanese GUI performing following tasks:
•  Translation of Software-related Documents, Products-manuals and Specifications.
•  Interpretation of Newgen’s Software Engineers and Canon’s Software Engineers while Meetings, Discussions, Teleconferences, etc.
•  Functional Testing / Basic Testing of Newgen’s Solution at client’s end.