Mona Rajani

Operations Associate

Pune, Maharashtra, India11 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Reduced delivery delays by 25% at Walmart
Improved delivery compliance by 20% at Amazon
Achieved 100% compliance audits

Stackforce AI infers this person is a Retail and E-commerce Operations expert with a strong focus on process improvement and customer engagement.

Contact

Skills

Core Skills

Operations ManagementSeo Content StrategyCompliance & Quality Assurance

Other Skills

process improvementRetail ManagementSEO & content strategyvendor & stakeholder managementTeam LeadershipBusiness Developmentvendor performance improvementRetail & E-Commerce operationsPerformance Metrics ( KPI Analysis)

About

Dynamic professional with 10+ years of experience in Retail Management, E-commerce Operations, Business Development, and Process Excellence. Currently working as a Process Lead at Infosys Limited, managing SEO-driven retail content for global clients while ensuring compliance, accuracy, and customer engagement. Proven track record across Infosys, Walmart, Amazon, Airtel, AU Bank, and Tata in leading high-performing teams, optimizing large-scale operations, and improving business outcomes. Key achievements include reducing delivery delays by 25% at Walmart, improving delivery compliance by 20% at Amazon, achieving 100% compliance audits, and implementing process improvements that enhanced customer satisfaction and reduced complaints. Core Skills: Operations Management | Process Improvement | Retail & E-commerce | SEO Content Strategy | Stakeholder & Vendor Management | Team Leadership | KPI Analysis | Compliance & Quality Assurance Passionate about driving efficiency, building scalable systems, and strengthening customer experience, with a focus on measurable growth and operational excellence. Open to opportunities in Operations Leadership, Retail/E-commerce Strategy, and Business Development.

Experience

11 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 3 mos

Current Experience

Infosys

Process Lead at Infosys Limited

Feb 2024 – Present · 2 yrs 3 mos · Pune District, Maharashtra, India · Hybrid

Leading SEO-optimized retail content operations for global clients, ensuring accuracy, compliance, and seasonal alignment.
Collaborating with design, marketing, and buying teams to drive engagement and improve customer experience.
Tracking performance KPIs (traffic, conversions, engagement) and delivering data-driven insights for continuous improvement.

Operations Managementprocess improvementRetail ManagementSEO & content strategyvendor & stakeholder managementTeam Leadership+2

Walmart

Delivery Manager

Aug 2023 – Jan 2024 · 5 mos · Aurangabad, Maharashtra, India

Led last-mile delivery operations, improving vendor performance and reducing delays by 25%.
Enhanced order fulfillment and optimized budgets for cost efficiency.
Mentored associates to ensure smooth delivery execution.

Amazon

Operations Lead

Aug 2020 – Aug 2023 · 3 yrs · Bengaluru, Karnataka, India · On-site

Directed end-to-end operations for Amazon hypermarkets with a 40+ member team, ensuring seamless retail execution.
Achieved 85%+ Gemba Walk scores by enforcing SOPs and resolving operational bottlenecks.
Led UAT & national pilot rollouts, improving performance across multiple stores.
Boosted delivery compliance by 20% through KPI reviews, process improvement, and cross-team collaboration.
Championed Amazon Leadership Principles by driving ownership, simplifying reporting processes, and building a culture of continuous training and safety compliance.

Operations Managementprocess improvementTeam LeadershipRetail & E-Commerce operationsvendor & stakeholder managementCompliance & Quality Assurance+1