Aug 2022 – Mar 2025 · 2 yrs 7 mos · London, Ontario, Canada

• Multitasked to resolve inquiries in real time, whilst giving customers full
• attention.
•  Listened actively to complaints, feedback and feature requests for future
• improvement.
•  Recognized caller needs and recommends viable solutions
•  Booked appointments using computer systems for clients.
•  Navigated between multiple systems to find relevant information necessary.
•  Used open and closed questioning to obtain relevant information quickly.
•  Served as friendly first point of contact for customer inquiries.
•  Educated customers by explaining complex details in easy-to-understand
• terminology.
•  Determined charges for services requested, collected deposits, or payments,
• and arranged for billing.
•  Remained calm, composed and polite to deescalate aggressive customer
• behavior.
•  Engaged with customers to understand needs, resolve issues, and answer
• product questions. Aids customer with decision making.

Jul 2022 – Jul 2022 · 0 mo · London, Ontario, Canada

Jun 2022 – Jul 2022 · 1 mo · Ontario, Canada · On-site

• Serving and preparing coffee, breakfast and providing excellent customer service and checking and loading the inventory.

Sep 2021 – Oct 2021 · 1 mo · Barrie, Ontario, Canada

• I used to handle sales of Lenovo computers and check the backroom available stock and order it. Also, filling out paperwork at the end of every shift

Apr 2020 – Oct 2022 · 2 yrs 6 mos · Barrie, Ontario, Canada

• Resolved customer inquiries, complaints, and issues providing insightful
• solutions.
•  Built strong knowledge of product line to assist customers in selecting
• products.
•  De-escalated customer complaints using specialized communication
• techniques.
•  Communicated with clients over phone, email and chat platforms.
•  Remained calm, composed and polite to deescalate aggressive customer
• behavior.
•  Exchanged merchandise and refunded money to adjust customer accounts
• and resolve billing issues.