Toni Boyd

CEO

Seattle, Washington, United States26 yrs 11 mos experience

Highly Stable

Key Highlights

Extensive experience in telecommunications and customer support.
Proven leadership in managing large teams and budgets.
Expertise in strategic planning and project management.

Stackforce AI infers this person is a seasoned leader in Telecommunications and Customer Support with a focus on strategic operations.

Contact

Skills

Core Skills

Project ManagementStrategic PlanningTeam Leadership

Other Skills

ForecastingWorkforce ManagementGo-to-market readinessData and Business InsightsToolingOperational ProcessesPlanningDevelopmentImplementationHiringSupervisionCost ControlSoftware as a Service (SaaS)IntegrationEnterprise Software

About

I have significant experience in the Information Technology, VOIP and Satellite industries, as well. Specialties: Telecommunications: Satellite, Voip, Local and Long distance, cellular. Call Center outsourcing, insourcing and off-shoring

Experience

26 yrs 11 mos

Total Experience

2 yrs 9 mos

Average Tenure

Current Experience

10 yrs 3 mos

Microsoft

– Present

Github

Senior Director, Customer Success Business Operations

Nov 2019 – Oct 2024 · 4 yrs 11 mos · Seattle, Washington, United States

As Sr. Director of Business Operations for GitHub Customer Success, my team is responsible for: Forecasting and Workforce Management, Go-to-market/launch readiness, Project Management, Data and Business Insights, Tooling and Operational Processes and Strategic Planning

ForecastingWorkforce ManagementGo-to-market readinessProject ManagementData and Business InsightsTooling+2

Self employed

Consultant

Mar 2008 – Oct 2009 · 1 yr 7 mos

Gxs

Vice President, Global Customer Support

Oct 2006 – Mar 2008 · 1 yr 5 mos

Sunrocket

Chief Service Officer

Aug 2005 – Oct 2006 · 1 yr 2 mos

Primus telecommunications

Vice President, Customer Services

Jun 2004 – Jun 2005 · 1 yr

Digitalnet (now bae)

Vice President, Enterprise Managed Services

Mar 2003 – Jun 2004 · 1 yr 3 mos

Hughes network systems

Vice President, Customer Support

Jan 2001 – Mar 2003 · 2 yrs 2 mos

Teligent

Vice President, Customer Service

Jan 1997 – Jan 2001 · 4 yrs

I-net

Sr. Director General Manager Internet Services Division

Apr 1995 – Sep 1997 · 2 yrs 5 mos

Boeing information services

2 roles

Manager, RCAS Help Desk

Nov 1991 – Apr 1995 · 3 yrs 5 mos

Successfully accomplished the planning, development and implementation of the RCAS Help Desk from contract award. Responsible for overall planning and control of Help Desk activities in two locations. Responsibilities included: hiring and supervision of staff of 37 analysts, selection of tools and communications equipment, and cost control manager for a budget of $7.5 Million

PlanningDevelopmentImplementationHiringSupervisionCost Control+2

Manager, Service Center - NASA Space Station TMIS

Aug 1987 – Nov 1991 · 4 yrs 3 mos

NASA Space Station Freedom; Technical Management Information Systems (TMIS)
Responsible for the implementation and day-to-day activities for the TMIS Service Center. Managed a diverse staff of 20 technical support personnel providing Help Desk consultation, Problem Escalation, Host System Account Administration and Hardware Maintenance to the NASA Space Station Freedom Community (350 users and 400+ workstations and peripherals), spanning 5 major NASA sites.