Aug 2023 – May 2024 · 9 mos · India · On-site

Jul 2022 – Aug 2023 · 1 yr 1 mo · On-site

• Results-driven professional with expertise in owning operational metrics and conducting data analysis. Proven ability to deep-dive into workstreams, identify impactful solutions, and manage stakeholder communication across multiple lines of business. Accomplished a significant reduction in packing costs and implemented efficient SOPs. Skilled in control tower management, ensuring real-time visibility and overseeing supply chain and store operations. Experienced in driving continuous improvement and achieving impressive reductions in order modification and merchant cancellation rates.

Mar 2022 – Jun 2022 · 3 mos · On-site

• Experienced professional collaborating with cross-functional teams to create effective business plans and drive daily operations. Dedicated to maintaining quality metrics, training new store launches, and ensuring operational excellence for multi-city operations.

Jan 2020 – Feb 2022 · 2 yrs 1 mo · On-site

• Results-oriented Operations Manager with a track record of overseeing and managing day-to-day operations, optimizing delivery fleet performance, and ensuring customer satisfaction. Skilled in developing strategies for operational efficiency, reducing costs, and improving delivery times. Experienced in managing store operations and launching high-performing essentials warehouses. Adept at leading teams, offering support, and providing constructive feedback to drive skill development and maximize potential.

Jan 2018 – Dec 2019 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Seasoned sales professional adept at training and developing high-performing teams. Experienced in hiring and training sales staff for new locations. Skilled in negotiations, time management, and maintaining professionalism in handling escalated client inquiries. Proven expertise in face-to-face client meetings, scheduling visits, and building strong client relationships to drive business development.

Jan 2016 – Dec 2017 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Dedicated to delivering exceptional customer experiences, maintaining positivity even in challenging situations. Proficient in documentation and legal registration processes. Committed to ensuring compliance and providing reliable and efficient services.

Dec 2014 – Dec 2015 · 1 yr · Bengaluru, Karnataka, India · On-site

• Experienced in mentoring, training, and effectively managing staff through hands-on shadowing of senior professionals. Skilled in conducting comparative analysis of listed and sold properties to determine competitive market prices. Dedicated to providing regular feedback to sellers, fostering trust and transparency through detailed updates on showings and marketing activities.

May 2013 – May 2014 · 1 yr · Bengaluru, Karnataka, India · On-site

• Responsible for supervising the floor and ensuring seamless operations in the absence of the team leader. Proficient in maintaining customer details and tracking incidents using CRM systems. Proactive in taking ownership of key cases, providing end-to-end follow-up until resolution, and monitoring the progress of new team members.