Sachin Hasija

Operations Associate

West Delhi, Delhi, India16 yrs 6 mos experience

Highly Stable

Key Highlights

Proven leader in technical support management.
Expertise in SaaS product support and customer success.
Strong background in process improvement and team leadership.

Stackforce AI infers this person is a SaaS Technical Support Leader with a focus on customer success and operational excellence.

Contact

Skills

Core Skills

LeadershipChange ManagementProduct SupportCustomer SuccessTeam Leadership

Other Skills

Operations ManagementPeople ManagementProcess ImprovementSoftware as a Service (SaaS)Customer ServicePerformance ManagementCollaborative Problem SolvingCustomer ExperienceMicrosoft ExcelMicrosoft PowerPointIT Operations

Experience

16 yrs 6 mos

Total Experience

4 yrs 6 mos

Average Tenure

2 yrs 10 mos

Current Experience

Hackerone

Senior Manager - Technical Services

Jun 2023 – Present · 2 yrs 10 mos · Remote

LeadershipChange ManagementOperations ManagementPeople ManagementProcess Improvement

Atlassian

Manager - EMEA Jira Cloud Support

Mar 2022 – Mar 2023 · 1 yr · Bengaluru, Karnataka, India

Product SupportCustomer SuccessSoftware as a Service (SaaS)Team LeadershipProcess ImprovementCustomer Service

Adobe

4 roles

Manager - Technical Support

Promoted

Oct 2016 – Feb 2022 · 5 yrs 4 mos

Managing multiple product support teams spread across 4 sites
Performance Management of directs' and ensuring KPI delivery of all reporting teams
Cross-functional collaboration with Product Management teams to drive product improvements

Product SupportCustomer SuccessSoftware as a Service (SaaS)Team LeadershipProcess ImprovementCustomer Service

Assistant Manager - Customer Care

Promoted

Jun 2014 – Oct 2016 · 2 yrs 4 mos

Product SupportCustomer SuccessSoftware as a Service (SaaS)Team LeadershipCustomer Service

Senior Technical Support Consultant

Jul 2012 – Jun 2014 · 1 yr 11 mos

Product SupportCustomer SuccessSoftware as a Service (SaaS)Customer Service

Technical Support Associate

Dec 2010 – Jul 2012 · 1 yr 7 mos

Product SupportCustomer SuccessCustomer Service

Dell

Technical Support Associate

Jun 2009 – Dec 2010 · 1 yr 6 mos · Gurugram, Haryana, India · On-site

Product SupportCustomer SuccessCustomer Service

Education

SPJIMR SP Jain Institute of Management & Research

Post Graduation Certificate — Advanced Project Management

Jan 2020 – Jan 2020

Gurgaon Institute Of Technology & Management

Bachelor of Engineering - BE — Computer Science

Jan 2005 – Jan 2009

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