Shivali Jaiswal — Operations Associate
I'm an experienced operations and senior analyst with a demonstrated history of working in the information technology and service industry for 5years. Skilled in advance Technical Management, Escalation Management, IT Service Management, IT Strategy, Incident Management and Service Desk. Strong information technology professional, equipped to work independently and collaborate as team to exceed business objectives.
Stackforce AI infers this person is a skilled IT operations analyst with expertise in service delivery and technical management.
Experience: 4 yrs 10 mos
Skills
- Agile Methodologies
- In-depth Analysis
- Service Delivery
- Delivery Operations
- Microsoft Azure
Career Highlights
- Experienced in IT Service Management and Operations.
- Strong analytical skills with a focus on delivery management.
- Proficient in Microsoft Azure and ITIL frameworks.
Work Experience
Wipro
Senior Analyst (1 yr)
DXC Technology
Service Delivery Coordinator (2 yrs 10 mos)
IBM
Technical Analyst (1 yr 1 mo)
Education
Bachelor’s in Journalism & Mass Communication at Institute of Management Studies, Noida
