Tej Vinay

Operations Associate

Bengaluru, Karnataka, India15 yrs 9 mos experience

Highly Stable

Key Highlights

Over 10 years of operations experience.
Led the launch of Amazon.in last mile operations.
Expert in driving operational efficiency and customer satisfaction.

Stackforce AI infers this person is a Logistics Operations Leader with expertise in Quick Commerce and Last-Mile Delivery.

Contact

Skills

Core Skills

Operations ManagementLeadership

Other Skills

CommunicationProblem SolvingTeamworkManagementCustomer ServiceProject ManagementStrategic PlanningProcess ImprovementTeam LeadershipSalesData AnalysisMicrosoft Word

About

An Ops Leader with more than 10 years of ops experience with split of 8.5 years at Amazon Logistics. Spearheaded launch of Amazon.in last mile operations at Bangalore, build processes to deliver best in class customer experience I’m passionate about my work and enjoy all aspects of my job, my favorite stage of a project is working with the south last mile team for the expansion project. As we go through that collaborative process, the ideas start to flow and that’s always the fun part. Every assignment in life gives a new learning and I feel lucky to have such great experiences & learnings !

Experience

15 yrs 9 mos

Total Experience

3 yrs 8 mos

Average Tenure

10 mos

Current Experience

Nikkou logistics pvt ltd

2 roles

AGM

Promoted

Jul 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

Spearheading operations across Quick Commerce, Last-Mile Delivery, and Warehousing with a sharp focus on speed, scale, and service excellence.
At the forefront of building high-performance logistics ecosystems — from deploying agile fleets to driving on-ground execution and partner success across multi-city networks.
🔹 Leading large cross-functional teams to deliver measurable outcomes through tech-driven, customer-centric operations.
🔹 Orchestrating city launches, optimizing delivery infrastructure, and ensuring seamless partner integration with zero downtime.
🔹 Driving operational efficiency through data-backed decision-making, daily control towers, and continuous process enhancements.
🔹 Empowering frontline teams with structured SOPs, real-time performance tracking, and a culture of ownership and accountability.
🔹 Collaborating with leadership and partners to align on growth strategy, scale roadmap, and long-term sustainability.
At Nikkou, I’m not just managing operations — I’m shaping the future of how logistics moves with speed, precision, and purpose.

CommunicationProblem SolvingTeamworkManagementCustomer ServiceProject Management+4

Senior Operations Manager

Sep 2021 – Apr 2022 · 7 mos · India

CommunicationTeamwork

Rebel foods

Senior Manager DEX

Apr 2022 – Jul 2025 · 3 yrs 3 mos · India

CommunicationTeamwork

Amazon

4 roles

Channel Relationship Manager (L6)

Promoted

Jun 2019 – Sep 2021 · 2 yrs 3 mos

Leading a multi-functional team of senior operations leaders to ensure operational excellence at scale while delighting millions of Amazon's customers.

CommunicationTeamworkOperations Management

Channel Relationship Manager

Apr 2018 – May 2019 · 1 yr 1 mo

Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and on boarding of new accounts (I.H.S stores) in the assigned territory/region/zone.
· Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
· Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
· Managing key improvement initiatives and projects: Drive new product launches and enhance relationship by partnering with the operations and other teams.
· Metrics & Reporting: Conduct deep dive analysis and provide routine executive-level reporting on the network’s current performance. Publish recommendations and action plans based on data. Reporting the overall Network Health in the territory/region/zone through an organized dashboard.
· Team development & Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team targets and push for stretched targets to consistently raise the bar.
see less

Communication

Operations Manager

Promoted

Jun 2015 – Mar 2019 · 3 yrs 9 mos

· As Ops leader of Metro city last mile operations, hired, trained and prepared team to scale up operations to handle 4x volume in quick time to remain aligned with Amazon's 4x YoY growth.
Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our delivery center network.
· Responsible for hiring, training and building up a highly motivated workforce for the delivery teams, with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.
· Ensure enough bandwidth in citywide delivery team for peak time delivery management.
· Coordinate with Finance, CS, FC and projects team to matters related to city operations.
· Conduct the performance appraisals of 3 Team Leads and mentor them for handling efficient operations. Conduct of operations with 100+ delivery associates.
· Continuously improve the delivery process and attain a sustained level of delivery performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
· Analysis of the data reports to identify performance bottlenecks and improve the performance.
· Implement the formal process control and process improvement mechanisms such as Kaizen

Communication