Ashish Arya

Associate Partner

Bengaluru, Karnataka, India20 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 20 years of experience in IT service management.
Proven track record in managing global programs and teams.
Expertise in compliance and audit management.

Stackforce AI infers this person is a seasoned leader in IT service management and program delivery across multiple industries.

Contact

Skills

Core Skills

Program ManagementService DeliveryBusiness Process ImprovementProject ManagementVendor ManagementIt Infrastructure Management

Other Skills

ComplianceAudit ManagementIncident ManagementCross-Functional CoordinationProcess ImprovementExternal AuditsContract NegotiationService-Level Agreements (SLA)Third-Party Vendor ManagementChange ManagementProcess ManagementProject PlanningComputer Hardware TroubleshootingTechnical TrainingITIL

About

Seasoned Program and Service Delivery Leader with over 20 years of progressive experience spanning IT service management, program and product operations, and cross-functional leadership across top-tier organizations including IBM, Foundit (formerly Monster), HP, and Dell. Currently serving as Associate Director at Foundit, driving audit compliance, SOC standards, and strategic program initiatives in the Human Resources and Product Management space. Adept at managing global programs, cloud infrastructure, and high-security environments, with a solid track record of delivering results across industries such as IT, hospitality, HR tech, and telecommunications. Proven expertise in leading large-scale distributed teams, vendor management, SLA adherence, incident response, and client engagement across diverse geographies—India, UAE, UK, and Indonesia.

Experience

20 yrs 10 mos

Total Experience

2 yrs 11 mos

Average Tenure

3 yrs

Current Experience

Foundit

2 roles

Associate Director

Promoted

Apr 2025 – Present · 1 yr 1 mo

Lead and manage
Compliance team that is responsible for conducting internal audits to ensure adherence to ISO 27001 and company policies.
24X7 SOC team that monitors and Grafana and Nagios tools for alerts related to the company’s infrastructure and perform the Incident management process.
Product Support team that monitors issues raised by customers and resolves them within pre defined SLAs
Develop and implement audit plans, risk assessments, and corrective action strategies.
Coordinate with cross-functional departments to address compliance issues and ensure continuous improvement.

ComplianceAudit ManagementIncident ManagementCross-Functional CoordinationProgram ManagementService Delivery

Senior Manager - Programs

Apr 2023 – Mar 2025 · 1 yr 11 mos

Planning and prioritizing Product Roadmaps yearly and quarterly
Implementing asset management policies and monitoring allocations
Front-ending and coordinating External Process Audits
Leading the Product Support Team
Facilitating and leading Business Review meetings

Program ManagementProcess ImprovementVendor ManagementExternal AuditsBusiness Process Improvement

Rebel foods

Program Manager

Nov 2021 – May 2023 · 1 yr 6 mos · Bangalore Urban, Karnataka, India · Hybrid

Program managing the Online Distribution of Foods missions in India, UAE, UK and Indonesia
Identifying suitable vendors for business expansion in new geographies and providing meaningful insights to management for decision making
Maintaining catalog of Restaurant integrations with vendors for identifying gaps in billing.
Liaison between internal and external Product Mgt teams for new feature development and BAU issues
Facilitating contract signing between Rebel Foods and vendor companies
POC for External aggregators like Zomato, Swiggy, MagicPin and IRCTC in India; Deliveroo, UberEats and JustEat in UK; Careem, Deliveroo, NoonFood and Talabat in UAE; Grab, Gojek in Indonesia

Contract NegotiationService-Level Agreements (SLA)Project ManagementThird-Party Vendor ManagementVendor Management

Ibm

4 roles

Service Delivery Manager

Jan 2021 – Nov 2021 · 10 mos

Owner of a Cloud based Infrastructure POD hosting monitoring services to 12 Regulated accounts with high security data and compliance contracts
Responsibilities:
Organizing Production changes and communications
Presiding over Change Mgt calls and authorizing changes
Managing servers inventory in the infrastructure and facilitating and tracking server patching activities
Focal for Audit preparedness for PWC (External) and Internal Audits

Change ManagementProcess ManagementExternal AuditsIT Infrastructure ManagementService Delivery

Operations Manager

Promoted

Jul 2017 – Jan 2021 · 3 yrs 6 mos

Managing working of entire IMI Tools team including Nagios for server event monitoring, SolarWinds for network monitoring, Netcool and ITM for event aggregation and SCCD for ticketing.

Business Process ImprovementProject Planning