Gaurav Sharma

Operations Associate

Delhi, India7 yrs 10 mos experience

Key Highlights

8 years of experience in backend operations.
Expert in quality auditing and revenue assurance.
Proven track record in managing multiple projects.

Stackforce AI infers this person is a backend operations specialist with expertise in quality assurance and process management.

Contact

Skills

Core Skills

Quality AuditingRevenue AssuranceWorkflow ManagementProcess CoordinationTicket Operations

Other Skills

Problem SolvingQuality ControlClient RelationsFinancial AccuracyMicrosoft OfficeWaste ManagementManaging WorkflowMultiple Projects SimultaneouslySales Support ToolsProject CoordinationAmadeus GDSOperational AuditsDiscrepancy ResolutionMulti-task & Handle High-volume WorkloadsResolving Issues

Experience

7 yrs 10 mos

Total Experience

2 yrs 7 mos

Average Tenure

Current Experience

Wm

Quality Associate

May 2023 – Feb 2026 · 2 yrs 9 mos · Gurugram · On-site

I was work as a jr process analyst in backend operations profiles in revenue management department. my role and responsibilities were checking overage images and contamination videos.
if any bin is overloaded in overage or if any non RCY material found in RCY bin in contamination videos then I changed the bin and submitted in Salesforce.

Quality AuditingProblem SolvingRevenue Assurance

Wm (waste management) universal solutions

Jr process analyst

May 2023 – Feb 2026 · 2 yrs 9 mos

Revenue Assurance: Audit bin images and data to identify overloaded containers and contamination, ensuring accurate billing for commercial customers.
Quality Auditing: Monitor production team performance; identify errors and provide feedback to improve overall process quality.
Target Achievement: Consistently exceed daily Turnaround Time (TAT) and productivity targets using Salesforce.
Problem Solving: Resolve complex data discrepancies within the Smart Truck ECS process.

Workflow ManagementQuality ControlClient RelationsProcess Coordination

Wns

2 roles

Senior Associate

Promoted

Jul 2021 – Feb 2023 · 1 yr 7 mos

project coordinator

Ticket OperationsFinancial Accuracy

Senior Process Associate

Jul 2021 – Feb 2023 · 1 yr 7 mos

Workflow Management: Managed the end-to-end lifecycle of medical content for GSK using Veeva Vault.
Process Coordination: Guided documents through Review, Quality Control, and Final Regulatory Approval stages.
Client Relations: Handled professional communication with global clients and creative agencies to ensure project timelines were met.

Igt solutions

Process Associate

Aug 2017 – Feb 2021 · 3 yrs 6 mos · Gurugram, Haryana, India

Ticketing Operations: Managed international flight ticket issuance for Expedia using Amadeus GDS.
Financial Accuracy: Verified fare pricing, PNR elements, and payment details to ensure 100% booking accuracy.
Process Knowledge: Maintained deep knowledge of international airline rules, flight availability, and ticketing compliance.