Kumari Sweta

Operations Associate

Jamshedpur, Jharkhand, India4 yrs 8 mos experience

Most Likely To Switch

Key Highlights

4+ years in Java application support.
Expert in incident management and root cause analysis.
Proven track record of 99.9% uptime.

Stackforce AI infers this person is a SaaS-focused Application Support Engineer with strong incident management and monitoring expertise.

Contact

Skills

Core Skills

Production SupportIncident ManagementJava Application Support

Other Skills

GrafanaELK StackAzureSQLServiceNowCI/CDJenkinsAzure DevOpsREST APIsMicroservicesKibanaSpring BootMicrosoft ExcelBusiness-to-Business (B2B)Java

About

Greetings! I'm Kumari Sweta, a dedicated Application/Production Support Engineer with 4+ years of hands-on experience in supporting Java based applications . Specialized in incident management (P1/P2), root cause analysis, application monitoring (Grafana, ELK, Dynatrace), and cloud-based support (Azure, AWS SES) . Strong hands-on expertise in Linux, SQL, log analysis, and ITIL-based support operations. Consistent record of ensuring 99.9% uptime, minimizing downtime through proactive monitoring, and collaborating with L3 engineering teams during critical incidents. Currently started an AI course on Coursera, with hands-on interest in leveraging AI to improve monitoring, incident detection, and troubleshooting in Java production environments. Key expertise includes: • Production & Application Support •Incident & Problem Management (ITIL) • SQL Troubleshooting & Log Analysis •JIRA Issue Tracking & Sprint Coordination • Microservices Monitoring (Grafana, Kibana, Zabbix) • DevOps Tools (Jenkins, Azure DevOps, Git) • REST API Debugging & Backend Support • Stakeholder Communication & Agile Delivery •Unix/Linux •AWS/Azure Knowledge Open to Production Support / Application Support / L1-L3 Support roles in Bangalore. Let's connect and explore how we can collaborate to build innovative solutions and drive impactful results together

Experience

4 yrs 8 mos

Total Experience

2 yrs 4 mos

Average Tenure

2 yrs 9 mos

Current Experience

Tata steel

Assistant Manager

Aug 2023 – Present · 2 yrs 9 mos · Bengaluru, Karnataka, India

Led L2/L3 production support for enterprise applications, managing end-to-end incident lifecycle with strict SLA adherence using ServiceNow;
Monitor production systems using Grafana, ELK Stack and Azure to ensure uptime and proactive incident detection
Executed complex SQL queries (joins, validations) to troubleshoot data inconsistencies and backend & built a service logging application improving support team efficiency by 15%.
Coordinated cross-functional teams of 8+ stakeholders across IT, operations, and business units for issue triaging, escalation to L3/L4, and permanent fix delivery.
Resolved P1/P2 incidents involving transaction failures and outages, ensuring quick recovery within SLA. Participated in incident bridges and RCA discussions, contributing to long-term fixes.
Troubleshoot complex application issues including login failures, transaction errors, site availability, and performance degradation.
Support authentication and access management issues involving LDAP, Azure AD, and authorization workflows./
Designed and maintained secure CI/CD pipelines (Jenkins, Azure DevOps) with gates for security scans, unit/integration tests, and segregation of duties; implemented multi-stage deployments (Dev → UAT → Pre-Prod → Prod) on Microsoft Azure (AKS, Azure DevOps, Azure Log Analytics) with CAB/change control approvals and blue/green & canary release strategies.

GrafanaELK StackAzureSQLServiceNowCI/CD+4

Infosys

2 roles

Senior System Engineer

Promoted

Aug 2022 – Jul 2023 · 11 mos · Pune District, Maharashtra, India

Java Application Support | Production Support | SQL | REST APIs | Microservices | Incident Management
Supported FedEx logistics applications by performing SQL-based troubleshooting, API debugging, and log analysis to resolve production issues.
Diagnosed critical incidents in microservices architecture and coordinated with development teams for root cause resolution.
Used monitoring tools such as Grafana, Kibana, and Azure Log Analytics to track system health and detect application failures.
Deployed and supported applications using Jenkins and Azure DevOps in Agile delivery environments.

SQLREST APIsMicroservicesGrafanaKibanaAzure DevOps+2

System Engineer

Jul 2021 – Jul 2022 · 1 yr · Pune District, Maharashtra, India

SQLSpring Boot

Highradius

Business Consultant

Oct 2020 – Jan 2021 · 3 mos · Bhubaneswar, Odisha, India

Experienced professional in B2B, SaaS industry. Worked directly with fortune 500 companies like Bridgestone and many more to understand their business requirements in EIPP (Electronic Invoicing Presentment & Payment) and implement the projects end to end. Helping businesses to digitalize O2C process.
Day-to-day tasks involve working on databases, excel sheets, understanding the different aspects of O2C, and tailoring the system as per the client's needs.

Microsoft ExcelBusiness-to-Business (B2B)