Vineet Kumar — Director of Engineering

An accomplished and results-driven leader with over 12 years of invaluable experience in the world of technology and financial domain. Specializing in technical support, tech operations, and possessing exceptional problem-solving and troubleshooting skills, I have honed my expertise in team management and process improvements. As a Director of Engineering, I have continuously proven my ability to manage high-performing teams and optimize technical support processes, fostering an environment of excellence and success. My passion lies in leveraging my deep understanding of incident management, monitoring, and application support to consistently deliver exceptional results, ensuring the utmost customer satisfaction through a customer-centric approach. My leadership style revolves around collaboration, innovation, and cultivating a positive work environment where each team member thrives and contributes their best. Throughout my journey, I have developed and executed cutting-edge strategies that drive operational efficiency and elevate overall team performance. My dedication to continuous improvement allows me to adapt seamlessly to the ever-evolving technological landscape, always staying at the forefront of industry trends and advancements. I thrive in dynamic and challenging environments, where I eagerly apply my problem-solving abilities and strategic vision to tackle complex challenges head-on. My unwavering drive to lead my teams to success and achieve organizational goals propels me forward. I am excited about the boundless possibilities that lie ahead and eager to connect with fellow professionals, collaborators, and industry peers. Feel free to reach out to me for networking opportunities, collaboration, or engaging discussions on how we can mutually grow and make a meaningful impact in our respective fields. Let's connect and embark on a journey of exploration, unlocking the vast potential for mutual growth and achievement! 🤝

Stackforce AI infers this person is a Fintech expert specializing in payment gateway operations and technical support.

Location: Noida, Uttar Pradesh, India

Experience: 14 yrs 4 mos

Skills

Incident Management
Engineering Management
Technical Operations
Application Support Management
Application Support

Career Highlights

Expert in incident management and application support.
Proven track record in optimizing technical operations.
Strong leadership skills in managing high-performing teams.

Work Experience

Paytm

Director of Engineering (3 yrs)

Senior Engineering Manager (1 yr)

Engineering Manager (1 yr 4 mos)

Paytm

Senior Technical Lead (1 yr 5 mos)

Technical Lead (11 mos)

Senior Software Engineer (2 yrs 11 mos)

Software Engineer (2 yrs 2 mos)

One97 Communications Limited

VAS Engineer (1 yr 7 mos)

Education

B.Tech at G.L.A Mathura

Intermediate at PBAS Inter college Hathras

Vineet Kumar

Director of Engineering

Noida, Uttar Pradesh, India14 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in incident management and application support.
Proven track record in optimizing technical operations.
Strong leadership skills in managing high-performing teams.

Stackforce AI infers this person is a Fintech expert specializing in payment gateway operations and technical support.

Contact

Skills

Core Skills

Incident ManagementEngineering ManagementTechnical OperationsApplication Support ManagementApplication Support

Other Skills

Analytical SkillsMySQLRoot Cause AnalysisDirector levelLeadershiplinuxRESTful WebServicesE-CommerceJava Application SupportTeam BuildingProcess ImprovementTeam LeadershipSoftware as a Service (SaaS)Resolving Production IssuesApplication Alerting and Monitoring

About

Experience

14 yrs 4 mos

Total Experience

7 yrs 2 mos

Average Tenure

12 yrs 9 mos

Current Experience

Paytm

3 roles

Director of Engineering

Promoted

Apr 2023 – Present · 3 yrs · Noida, Uttar Pradesh, India

> Proven expertise in scaling payment gateway support to handle high-volume real-time transactions, ensuring seamless and secure payment processing for millions of users.
> Adept at architecting and implementing robust application support frameworks and building sophisticated alerting and monitoring systems to proactively identify and resolve potential issues.
> Known for optimizing system performance through in-depth analysis and innovative strategies, resulting in improved response times and enhanced user experiences.
> Committed to continuous process improvement, leveraging agile methodologies and data-driven insights to streamline workflows and enhance overall operational efficiency.
> A natural collaborator, adept at fostering strong partnerships with cross-functional teams to align engineering efforts with business objectives and drive successful product outcomes.
> Recognized for effective technical operations management, overseeing complex projects, and ensuring seamless execution while adhering to strict timelines and budgets.
> Committed to empowering team members through mentorship, training, and career development initiatives, cultivating a high-performance culture that nurtures individual growth.
> Skilled in incident management and root cause analysis, swiftly resolving critical issues and implementing preventive measures to minimize downtime and service disruptions.
> Skilled in creating and improving SOPs for recurring tech issues, enabling streamlined workflows and operational excellence
> Committed to building and leading exceptional support teams, nurturing a culture of excellence, and empowering team members to achieve their full potential.
> Passionate about building cutting-edge application and business monitoring systems, leveraging the latest technologies to provide real-time insights that drive data-informed decision-making.

Analytical SkillsMySQLRoot Cause AnalysisDirector levelLeadershipEngineering Management+5

Senior Engineering Manager

Promoted

Apr 2022 – Apr 2023 · 1 yr · Noida, Uttar Pradesh, India

Highly motivated leader with over 12 years of professional experience in Information Technology Systems, Production/Application Support, Technical Operations, and Application Monitoring. Proven management and analytical skills. Possess Technical acumen able to quickly learn on- the job necessary processes and procedures. High level of interpersonal skill to communicate closely both verbally and written with technical and nontechnical environments as well as a client base. Combine strong analytical skills with payments business & product wisdom, to positively contribute to the organization's mission.

Java Application SupportAnalytical SkillsTeam BuildingTechnical OperationsProcess ImprovementTeam Leadership+9

Engineering Manager

Nov 2020 – Mar 2022 · 1 yr 4 mos · Noida, Uttar Pradesh, India

Analytical SkillsTechnical OperationsProcess ImprovementTeam LeadershipGood Problem Solving SkillsTroubleshooting+4

Paytm

4 roles

Senior Technical Lead

Apr 2019 – Sep 2020 · 1 yr 5 mos · Noida, Uttar Pradesh, India

Technical Lead

Apr 2018 – Mar 2019 · 11 mos · Noida, Uttar Pradesh, India

Senior Software Engineer

Promoted

Apr 2015 – Mar 2018 · 2 yrs 11 mos · Noida, Uttar Pradesh, India

Software Engineer

Jan 2013 – Mar 2015 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

LinuxTechnical OperationsShell ScriptingMerchant integarionSQLApplication Support

One97 communications limited

VAS Engineer

May 2011 – Dec 2012 · 1 yr 7 mos · Noida Area, India

Domain : IT/Telecom VAS; Responsibilities:
Server Maintenance, Operation & Maintenance of IVR & CRBT servers,
Managing VAS servers, storage systems & Network
Server/product deployment, expansion & testing
Process adherence & incident reports
Timely resolution of escalated problem & trouble tickets.
Monitoring the server and ensure that all links, E’1s, Ports are up and working fine.
Responsible for server issues like SS7 signaling connectivity and web-applications etc.
SPOC for all technical issues related to VAS application for MTS Group.
Responsible for setting up application servers and configuring them for monitoring and performance.
Debugging of issues. Provide sufficient data (logs, configurations, traces, etc.) to development team if issues are to be escalated.
Generate daily/ weekly / monthly report for VAS based services as required by the operator.
Installation and troubleshooting of Microsoft products like office 2003 & 2007, MS SQL etc.
Support in implementing solutions, roll outs and UAT & get signoff from the Account/Client team on the delivery of product customizations or new product releases.
Coordinating with Various Telecom Vendors for online charging of their products.
Interaction with client (MTS).
Monitoring various telecom services.
Handling 1st level of escalation - Applications, IT and Database.
Providing first level support to the client and escalating the problem to second level if required.