Somya Ganeriwal

Product Manager

Hyderabad, Telangana, India13 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Recovered over $648K in Monthly Recurring Revenue.
Reduced customer response times from 15 minutes to under 4 minutes.
Led successful Quote-to-Order transformations for global enterprises.

Stackforce AI infers this person is a SaaS Product Manager with expertise in user-centric strategy and execution.

Contact

Skills

Core Skills

Product StrategyExecutionCustomer ExperienceBusiness AnalysisQuality Assurance

Other Skills

Cross-functional Team LeadershipAgile DevelopmentRevenue OptimizationOperational EfficiencyWorkflow AutomationCross-Functional CollaborationProduct ManagementData AnalysisCustomer RetentionStrategic RoadmapsCustomer Experience ImprovementRequirements GatheringBusiness AnalyticsSales Process OptimizationTest Automation

About

Hello, I am passionate about building products that solve real problems and create lasting impact. With 13+ years in product and program management, I thrive on turning complex challenges into clear, actionable plans that deliver measurable results. I love bridging the gap between strategy and execution, ensuring everyone is aligned and moving towards a common goal. My background in SaaS and digital platforms has given me a deep appreciation for the power of well-designed systems and user-centric solutions. What truly excites me? Seeing how a product can transform a user's experience and improve their daily life. I'm driven by the opportunity to create products that are not only functional but also delightful to use. I'm currently focused on opportunities where I can combine my passion for clarity with real-world impact, especially roles that are hybrid or offer the chance to be closely connected to teams and execution. Key Skills: Product Strategy, Cross-functional Leadership, Execution, Customer Experience, Data-Driven Decision Making. Feel free to connect!

Experience

13 yrs 2 mos

Total Experience

4 yrs 4 mos

Average Tenure

4 yrs 6 mos

Current Experience

Atlassian

2 roles

Senior Product Manager

Promoted

Nov 2022 – Present · 3 yrs 6 mos

As Senior Product Manager at Atlassian, I drive product strategy and execution for [Specific Product Area - e.g., Jira Service Management], a leading platform empowering teams to collaborate and innovate. I lead cross-functional teams to deliver impactful solutions that address user needs and achieve business objectives.
Achievements:
Spearheaded initiatives that recovered over $648K in Monthly Recurring Revenue (MRR) by optimizing billing infrastructure and plugging revenue leakages across the commerce ecosystem.
Enhanced global partner operations by increasing automated processing success rates from 7% to 25%, significantly boosting workflow efficiency and reducing manual overhead.
Drove cross-functional collaboration to implement scalable solutions that improved financial outcomes and operational agility.
Focused on high-impact product improvements that supported long-term growth, retention, and cost-effectiveness across the platform.

Cross-functional Team LeadershipAgile DevelopmentProduct StrategyExecution

Product Manager

Nov 2021 – Nov 2024 · 3 yrs

As Product Manager at Atlassian, I was responsible for the product roadmap and execution of features. I worked closely with engineering, design, and marketing teams to deliver valuable solutions to our users, aligned with Atlassian's mission to unleash the potential of every team.
Achievements:
Tackled key customer and advocate pain points, reducing initial response times from approximately 15 minutes to under 4 minutes, enhancing overall support efficiency.
Boosted customer retention by enabling frictionless account reactivations, minimizing unnecessary churn and improving user satisfaction.
Led the design of advocate-assisted workflows to achieve system parity on CCP, paving the way for a seamless and scalable platform migration.
Developed a strategic roadmap focused on advocate success, targeting improvements in CSAT scores and strengthening partner and customer relationships.

Product ManagementData AnalysisProduct StrategyExecution

Deloitte

Consultant

Dec 2017 – Nov 2021 · 3 yrs 11 mos · Hyderabad Area, India

Descriptions:
As a Consultant at Deloitte, I provided strategic guidance and implementation support to clients, specializing in Oracle CPQ application testing and API integration. I leveraged my expertise to optimize software testing processes and ensure seamless integration across various platforms.
Achievements:
Clients: Halliburton, Equifax, Vertiv
Led end-to-end Quote-to-Order transformations for global enterprises, optimizing sales and billing workflows to drive operational efficiency.
Partnered with clients and cross-functional teams to gather and refine business requirements, ensuring alignment with strategic goals and seamless execution.
Managed complex enterprise system integrations across CRM, CPQ, and ERP platforms, enhancing scalability, performance, and long-term maintainability.
Delivered high-impact solutions that supported digital transformation and improved enterprise-wide process reliability.

Requirements GatheringBusiness AnalyticsBusiness AnalysisExecution

Accenture

Senior Quality Analyst

Mar 2013 – Dec 2017 · 4 yrs 9 mos · Hyderabad

Descriptions:
As a Senior Quality Analyst at Accenture, I served as a key liaison between business stakeholders and development teams, ensuring the quality and alignment of software solutions with business requirements. My role encompassed both business analysis and quality assurance activities across diverse projects.
Achievements:
Clients: Hotstar, Bhoomi
Led testing and quality assurance efforts for high-scale digital platforms in the media and government sectors, ensuring seamless and reliable user experiences.
Served as a Subject Matter Expert (SME) for business requirement clarifications, bridging the gap between stakeholders and development teams.
Identified process inefficiencies and system gaps, contributing to workflow optimizations and improved platform performance.
Played a critical role in enabling smooth product delivery through rigorous QA and precise requirements management.

Test AutomationBusiness AnalysisQuality AssuranceExecution