Jan 2022 – Sep 2024 · 2 yrs 8 mos

• Part of the leadership team at Myntra heading the Technology Product Management function as a Vice President reporting into the CTPO. Leading a team of ~30 excellent Product Managers, Sr. Directors and Director -where I owned the product Vision, Strategy and Roadmap for below products in the E-Commerce platform driving Pre and Post purchase Customer Experience along with other Marketplace backend technology products.
• Pre-Purchase Experience:
• Retail Partnership Products:Marketplace Ecosystem: Seller, Brands and Supplier/Factories on-boarding, catalogue on-boarding, Partner Portals (Including omni channel partners), partner insights, pricing, rebate and promotion management, partner payment reconciliation and settlement. (Partner Growth, Platform adoption, CODB/order, and Partner NPS)
• Pricing and Promotions: Driving price and value perception through Automated Product Pricing, coupons, and promotion systems (OKRs:Platform Growth, Gross margins)
• Post Purchase Experience:
• Fulfilment: Inbound and Outbound logistics, Serviceability, Order Orchestration, OMS – Order
• Management Systems, delivery/return promise engine, courier/transport allocation, Warehouse Management
• Systems, returns management (OKRs: Supply Chain cost: cost per unit/order, platform speed and conversion)
• CRM & Customer Care chat/chatbots and Contact Center applications (CSAT, NPS, retention, customer interactions/ unit, resolution TAT, Perfect Order & Pain Score)
• Known for a good mix of product, business, and technical acumen with a strong focus towards P&L, product & customer metrics. Adapt to fast paced environment, building and organizing high performing teams from scratch, and cultivating bias for action with data-driven decisioning. Under my leadership, teams have effectively contributed to product led growth, improving customer experience and profitability through various initiatives

Jan 2017 – Dec 2021 · 4 yrs 11 mos

• As a Head of Product within the technology function!
• A seasoned Product Management Leader with over 16 years of experience and a proven track record of leading successful Business and Product transformations consistently delivering key consumer and business outcomes. Led a team of high performance Product Managers and also known for a good mix of product, business and technical acumen- with a focus towards customer experience and fulfilment P&L and product metrics. Adept to fast paced environment in the ever-changing ecosystem, organising great teams, and cultivating bias for action with data-driven decision making.
• Expertise in providing solutions to complex Business/Operational problems.
• Proficiency in ideation, conceptualisation, building and deploying products/solutions which have delivered significant business value. Extensive experience with Supply Chain and Multi- channel Retail distribution environment.
• Impeccable track record of delivering multi-million pound engagements to meet/exceed the business case. Strong leadership skills and widely appreciated for resilience demonstrated in driving large initiatives to completion.
• Excellent acumen in e-commerce fulfilment/Supply Chain Management.
• Good communication and analytical skills.
• Seasoned professional with experience in various IT functions. Very passionate problem solver with extensive experience in requirements gathering, Solution Design, Senior Stakeholder and Supplier Management.
• Specialities: Leadership, Supply Chain Management, Requirements Blueprinting, Business Analysis, Solution Design, Project Management, Change Management, Programme Management,Multi-Channel Retail supply Chain and Service Strategy.

Jan 2017 – Apr 2021 · 4 yrs 3 mos · Bangalore

Oct 2016 – Mar 2017 · 5 mos

• Our mission is to disrupt and transform everything to do with commerce through technology-enabled solutions. I lead the Product Management efforts for Supply Chain Management at Snapdeal- I and my team are relentlessly working on game-changing innovations in the area of supply chain and logistics.
• Currently, we are embarking on an exciting journey to build cutting-edge technologies for infield logistics operations that empower first mile, last mile and in-facility operations through GPS enabled technologies to achieve better Supply Chain cost efficiencies and drive real-time/superior tracking capabilities delivering world-class customer and seller experience!

Aug 2015 – Sep 2016 · 1 yr 1 mo

Jan 2013 – Jul 2015 · 2 yrs 6 mos

• As a Lead Product Manager for Supply Chain Systems within Tesco, my role was to set vision and strategy for Transport and Tracking Services/ Products with a thorough understanding of business ask, competitor positioning and market trend. In addition, some of the key responsibilities/activities were as stated below:
• Formulate and own product strategy and roadmap for Supply Chain focusing on Transport and Tracking
• Understand Tesco’s business and IT strategies and align/prioritize the delivery of programmes accordingly
• Define and develop the product/ business capability model within Supply Chain Function
• Produce the IT Roadmap for the Supply Chain domain working with Business leaders, Enterprise Architects, Heads of Technologies
• Develop the current and future state business process and capability architecture within an IT domain
• Work very closely with Engineering Colleagues to define and deliver supply chain services/products
• Drive and effectively contribute to Supply Chain Systems product architecture and design
• Correlate the requirements across the domains to ensure the delivery of cost effective IT solutions
• External/Vendor product evaluations for functional and technical fitment
• Build highly capable and motivated team within the product management space
• Effectively communicate and present product strategy/roadmaps to senior stakeholders from both business and IT

Jan 2007 – Jan 2013 · 6 yrs

Aug 2005 – Jan 2007 · 1 yr 5 mos

• Worked with the SCM practice at Hewlett Packard -Global Delivery India Center on supply chain related projects

Jan 2003 – Jan 2005 · 2 yrs

Jan 2000 – Jan 2002 · 2 yrs

Jan 1998 – Jan 2000 · 2 yrs