Abhinaya Sinha

Product Manager

Bengaluru, Karnataka, India16 yrs 11 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Over 15 years of Product Management experience.
Led the development of Uber Lite for emerging markets.
Expert in AI and Automation for IT Operations.

Stackforce AI infers this person is a Product Management expert in SaaS and B2C industries with strong AI and ML capabilities.

Contact

Skills

Core Skills

Product ManagementArtificial Intelligence (ai)AutomationUser ExperienceProduct DevelopmentMachine LearningSearch OptimizationRecommendation SystemsCommercial StrategyPricing StrategySoftware EngineeringJava Development

Other Skills

AIOpsIncident ManagementIntegrationWorkflow ManagementProject ManagementConfiguration ManagementCross-functional Team LeadershipMobile App DevelopmentSearch RankingData AnalysisSearch RecallQuery UnderstandingQuery ExpansionMarket AnalysisExcel

About

Over 15 years of Product Management experience, building B2B and B2C products at Atlassian, Uber, and eBay. I have led PM teams for over 6 years. At Atlassian, my team's focus is on AI and Automation, including AI agents, for IT Operations Management and IT/Employee Service Management. I have also worked on configuration experience for Jira administrators. In B2C, I led the development and launch of Uber Lite, a lightweight, Android app for riders in emerging markets. I also spent 6 years at eBay in the US, where I primarily worked on search ranking and query understanding, but also recommendations. I have a Masters in Computer Science from University of Minnesota, Twin Cities and an MBA from University of Southern California, Los Angeles.

Experience

16 yrs 11 mos

Total Experience

2 yrs 9 mos

Average Tenure

6 yrs 9 mos

Current Experience

Atlassian

2 roles

Group Product Manager, Jira Service Management

Promoted

Aug 2021 – Present · 4 yrs 9 mos

Building AIOps, ChatOps, and Automation/Orchestration features in Jira Service Management (JSM). This includes:
1. AI agents for SRE/IT Operations Management. These agents help with alert and incident diagnosis and resolution.
2. 3. Working Better Together with Rovo Dev agent, BitBucket/GitHub/GitLab, and Jira for bringing Dev and IT/Ops teams together.
3. AIOps features for Alert and Incident management including alert grouping, incident root cause analysis, and post incident review generation using Gen AI.
4. Integrating JSM with Slack and MS Teams
5. Advanced automation/workflow controls: conditional branching, parallel execution, delays, and loops, in automation rules and 3P interaction.
Key accomplishments include:
1. Growing adoption and usage of these features in Premium and Enterprise customer segments
2. Launching 50+ 3P connectors for taking actions from JSM Automation
3. Building alert and incident management capabilities (incident rules, actions) in JSM Automation
4. Building and launching new Slack and MS Teams integrations for alerting, on-call, and incident management.
Speaker at:
1. Gartner IT Symposium 2026 on "Agentic AI Agents in Real-World Enterprise Services"
2. Atlassian Team'25 US on "AI and Automation in Jira Service Management"
3. Atlassian Team'24 EU on "Alert. Acknowledge. Resolve. Streamlined Alerts and On-call to keep your dev teams in the flow with Compass"

Artificial Intelligence (AI)Product ManagementAutomationAIOpsIncident ManagementIntegration

Principal Product Manager, Jira Platform

Jul 2019 – Jul 2021 · 2 yrs

Worked on improving the Project Configuration Experience for Jira administrators.
This included experiences for managing roles and permissions, fields and workflows, issue security schemes, notifications, and ecosystem extensibility, for next-gen/team managed projects.
Next-gen project adoption grew significantly, with Monthly Active Users increasing by 48% and Paid Enabled Users increasing by 61%.
Managed 4 PMs for 1.5 years.

Project ManagementUser ExperienceConfiguration ManagementProduct Management

Uber

Senior Product Manager 2

Feb 2018 – Apr 2019 · 1 yr 2 mos · Bengaluru Area, India

Led 0 to 1 journey of building, launching, and growing Uber Lite, a lightweight and fully redesigned Android app for riders.
Worked cross-functionally across Product Ops, CommOps, and Marketing to launch the app to 23 countries Latin America, South Asia, and MENA.
Built many first-time features on the Uber platform: OTP sign-in and auto-read, landmark based pickups, Paytm integration, app size reduction

Product DevelopmentCross-functional Team LeadershipMobile App DevelopmentProduct Management

Ebay

5 roles

Manager, Product Management

Mar 2017 – Jan 2018 · 10 mos

Worked with ML engineers and applied researchers on Machine learnt ranking (MLR) and Best Match (BM) ranking, thereby increasing search-driven GMB. Covered all of eBay's markets with US, UK, DE (Germany) and AU being the major ones.
Also volunteered as a Program Manager for raising the bar of Data Science at eBay by reviewing and advising on ML projects, establishing best practices, and fostering collaboration.
PM manager with a team of 1 PM.

Machine LearningSearch RankingData AnalysisProduct Management

Sr. Product Manager 2, Search Science

Oct 2015 – Feb 2017 · 1 yr 4 mos

Did work on AutoComplete, Related Searches, search filtering, and sorting.
Improved relevance of deterministic sorts (price low to high ranking) by auto-navigating and showing results from dominant categories, for certain queries.
Making search results better for specialised verticals like Motors Parts and Accessories, where fitment is crucial for search relevance.

Search OptimizationData AnalysisUser ExperienceProduct Management

Senior Product Manager, Search Science

Apr 2014 – Sep 2015 · 1 yr 5 mos

Product Owner of Search Recall and for improving search experience through better query understanding, spell corrections, and recovering from null and low queries.
Expanded search recall and increased cross-country GMB by machine translating queries.

Search RecallQuery UnderstandingData AnalysisProduct ManagementSearch Optimization

Product Manager, Search Recall

Jul 2013 – Mar 2014 · 8 mos

Responsible for improving search recall without degrading relevance through query expansions and by mapping queries to unstructured and structured item data.

Search RecallQuery ExpansionData AnalysisProduct ManagementSearch Optimization

Product Manager, Recommendations

Oct 2011 – Jun 2013 · 1 yr 8 mos

Worked with applied research and ML teams to build similar items and related/complementary item recommendations at eBay and launched it on various product surfaces: home page, item pages, search, and My eBay.

Recommendation SystemsMachine LearningData AnalysisProduct Management

Technicolor

Commercial Strategy and Pricing Analyst, Digital Content Delivery

Jun 2010 – Dec 2010 · 6 mos · Burbank, CA

Gathered and analyzed costs and market intelligence to formulate pricing strategies and develop “rate cards” for digital content preparation, management, and distribution services on a global basis. Built Excel VBA-driven costing tool to compute costs of providing services to customers.

Pricing StrategyMarket AnalysisExcelCommercial Strategy

Cbs interactive

Software Engineer

Jul 2008 – Jun 2009 · 11 mos · San Francisco Bay Area

Worked on re-platforming from Java Servlets to Spring framework and on building Download.com search index on Apache Solr. Developed CPC & CPD-based bidding systems that allowed software publishers to bid for sponsored search placements on Download.com.

Software DevelopmentJavaSpring FrameworkSoftware EngineeringJava Development