Ishita Sahu — Customer Success Manager

I’m a Customer Success Manager with a passion for transforming how enterprises leverage data, analytics, and AI to achieve measurable business outcomes. Over the years, I’ve partnered with global clients across EMEA and the UK, managing multi-million-dollar portfolios and leading strategic success plans that drive retention, expansion, and long-term value realization. At ThoughtSpot, I help customers unlock the power of AI-driven analytics and modern BI, consulting them on data readiness, cloud data warehouse strategy, and integration across Snowflake, Databricks, and BigQuery ecosystems. My focus lies in aligning analytics maturity with business KPIs — accelerating time-to-value while ensuring scalable adoption and ROI. Before ThoughtSpot, at Whatfix, I managed large-scale digital adoption projects for enterprise clients, leading cross-functional teams and achieving 95%+ retention, 100% renewals, and a 20% increase in upsell revenue through data-informed engagement strategies. I thrive at the intersection of technology, strategy, and relationships — bridging C-suite vision with actionable insights that turn customers into advocates. If you’re interested in conversations around AI in Customer Success, BI modernization, or driving enterprise transformation through data, I’d love to connect!

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in data-driven decision making and digital transformation.

Location: Bangalore Urban, Karnataka, India

Experience: 8 yrs 8 mos