May 2014 – Jun 2019 · 5 yrs 1 mo

• Delivery Management, Program & project management, Complex project management
• Managed service delivery and oversee multiple projects within a program, ensuring successful delivery on time and within budget.
• Led the Centre of Excellence (COE) and product development team of retail lending vertical.
• Product and solution design & development for BFSI clients.
• In depth experience of banking, lending & operations processes.
• Lead cross-functional teams, providing guidance, motivation, training, and support to achieve project objectives.
• Develop and execute project plans, schedules, and budgets, optimizing resources and mitigating risks.
• Lead the technical aspects of the projects, coordinate with technical teams to ensure alignment with project goals and technical standards.
• Establish and ensure adherence to quality standards and frameworks for all projects within the program and services.
• Monitor program performance, evaluating progress against predefined objectives and KPIs.
• Communicate effectively with stakeholders at all levels, providing regular updates and managing expectations.
• Work as SME with business users and C-level executives recommending industry best practices for process re-engineering in digital transformation journey at organization level.
• Collaborate with stakeholders to elicit, document, and analyze business requirements for new projects or improvements.
• Work with project managers to proactively identify situations that require rapid intervention.
• Managed escalations and provided resolutions to conflict through meetings and discussion.
• Supervised and guided project managers in their position - Coached, trained and motivated them to achieve better results.
• Delegated authority to junior managers and kept a regular follow up on work completed.
• Participate with Sales and accounts team for new opportunities RFP and contract negotiations.

Nov 2003 – Apr 2022 · 18 yrs 5 mos

• Delivery Management, Program & project management, Complex project management
• Managed service delivery and oversee multiple projects within a program, ensuring successful delivery on time and within budget.
• Led the Centre of Excellence (COE) and product development team of retail lending vertical.
• Product and solution design & development for BFSI clients.
• In depth experience of banking, lending & operations processes.
• Lead cross-functional teams, providing guidance, motivation, training, and support to achieve project objectives.
• Develop and execute project plans, schedules, and budgets, optimizing resources and mitigating risks.
• Lead the technical aspects of the projects, coordinate with technical teams to ensure alignment with project goals and technical standards.
• Establish and ensure adherence to quality standards and frameworks for all projects within the program and services.
• Monitor program performance, evaluating progress against predefined objectives and KPIs.
• Communicate effectively with stakeholders at all levels, providing regular updates and managing expectations.
• Work as SME with business users and C-level executives recommending industry best practices for process re-engineering in digital transformation journey at organization level.
• Collaborate with stakeholders to elicit, document, and analyze business requirements for new projects or improvements.
• Work with project managers to proactively identify situations that require rapid intervention.
• Managed escalations and provided resolutions to conflict through meetings and discussion.
• Supervised and guided project managers in their position - Coached, trained and motivated them to achieve better results.
• Delegated authority to junior managers and kept a regular follow up on work completed.
• Participate with Sales and accounts team for new opportunities RFP and contract negotiations.

Oct 2003 – Apr 2014 · 10 yrs 6 mos

•  Program & project management - Managing multiple projects delivery – initiation/planning, stakeholder management, scope, scheduling (timelines and milestones), budgeting, Quality, resourcing, Risk management, Communication.
•  Involve in key discussions with C-Level executives to understand their pain points & help them in industry best practices by leveraging existing technology investments.
•  Product and solution design & development for BFSI clients.
•  In depth experience of banking, lending & operations processes.
•  Setting budgets and agreeing project time scales and deadlines with clients
•  Holding weekly internal and external meetings on progress and providing status reports.
•  Single point of contact for all communications between customers.
•  Managing staff to ensure that milestones are achieved within the agreed time frames.
•  Ensuring effective quality control processes are in place to monitor deliverables produced.
•  Responsible for identifying, analyzing, measuring, and managing project risks.
•  Assisting the technical team in their design and development tasks.
•  Work with technical team in solutioning, designing, architecture.
• Top Skills
• Delivery Management • Program Management • Leadership • Project Management • Business Process Management (BPM) • Enterprise Content Management (ECM) • Banking • Loan Origination & maintenance