Apr 2025 – Present · 1 yr 1 mo · Bengaluru

• Orchestrated end-to-end delivery across UPI (Payzapp and Pixel) and Pluxee modules, achieving 100% on-time delivery by proactively managing cross-functional dependencies (Product, Engineering, QA, CS).
• Achieved 100% release predictability by driving early risk identification, maintaining real-time JIRA tracking, and ensuring complete governance visibility with no misses due to internal dependencies.
• Program-managed JDK17 migration for 78 microservices, resolving cross-team blockers and accelerating migration timelines aligned with quarterly delivery goals.
• Improved production stability by driving resolution of 17+ critical UAT/Prod issues within 3 weeks, leading war rooms and ensuring seamless releases with minimal downtime.
• Standardised release governance and stakeholder communication, ensuring 100% completion of release notes and enhancing transparency, leading to faster decision-making and improved execution efficiency.

Jul 2024 – Apr 2025 · 9 mos · Bengaluru

• Managed end-to-end product delivery across fintech platforms (Support, Operations, Rewards, Finance, Reports), improving delivery efficiency by 30% and achieving 95% on-time releases.
• Owned and prioritized product backlogs, collaborating with cross-functional teams (Product, Engineering, QA, Design) to ensure high-quality and timely feature delivery.
• Enhanced Customer Service Center with CRM integrations and new features, improving query resolution efficiency by 25% for banking clients.
• Spearheaded development of Reports platform with scheduling and on-demand reporting, reducing reporting effort by 50%.
• Automated key banking workflows (card blocking, account closure), reducing manual effort by 40% and improving turnaround time.

Jul 2022 – Jul 2024 · 2 yrs · Bengaluru

• Designed scalable UI/UX workflows and reusable components, improving development efficiency by 20% and enabling streamlined campaign execution and operations management across platforms.
• Implemented financial automation policies (fees, interest, NPA), ensuring 100% compliance and accuracy while strengthening reliability in banking operations.
• Authored and published 350+ pages of product documentation using Markdown (Hugo), enabling client self-service, reducing onboarding time by 30%, and improving cross-team alignment and clarity.

Jun 2021 – Jul 2022 · 1 yr 1 mo · Bengaluru

• Contributed to digital payments platform (HDFC PayZapp) supporting UPI, credit card, and wallet transactions; improved transaction success rates through root cause analysis of failures.
• Monitored system performance using Kibana (Elasticsearch) and SQL (Metabase) to track API errors, microservices health, and identify data gaps, improving feature reliability.
• Documented end-to-end UI workflows and system interactions (including Swimlane diagrams), enabling smoother product integrations and improving cross-team alignment.