Shashank Gupta

Software Engineer

India2 yrs 11 mos experience

Highly Stable

Key Highlights

Designed backend APIs for 400K+ devices.
Improved database performance by 20%.
Developed OS-level metrics monitoring solutions.

Stackforce AI infers this person is a Backend-focused Software Engineer in the SaaS industry.

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Skills

Core Skills

System DesignApi DevelopmentPerformance ImprovementWeb Development

Other Skills

RubyJavaScriptSQLReact.jsAngularCascading Style Sheets (CSS)ClickHouseDatabasesComputer NetworkingProblem SolvingAlgorithm DesignData StructuresMetricbase Timeseries DBApache KafkaPostman API

About

Software Engineer with 3+ years of experience building high-performance backend systems and OS-level application and network monitoring solutions. Strong expertise in Data structures & algorithms, operating system concepts, system design. Proven ability to debug complex system and application-level issues and have hands on experience working on products at scale supporting 400K+ devices. Always eager to explore cutting-edge technologies and create impactful solutions! Let’s connect. 🚀

Experience

2 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 11 mos

Current Experience

Servicenow

3 roles

Software Engineer II

Promoted

Mar 2025 – Present · 1 yr 2 mos · Hyderabad, Telangana, India

∗ Designed and maintained backend APIs supporting 400K+ managed devices, focusing on performance, reliability, and
scalability.
∗ Improved database query performance by 20% by analyzing query patterns, introducing targeted indexing, and
reducing redundant joins.
∗ Normalized database schema to reduce redundancy and improve data integrity, maintainability, and query efficiency.
∗ Developed OS-level metrics monitoring APIs to collect CPU, memory, I/O read & writes , crash, and freeze
metrics across Windows and macOS, involving low-level system configurations.
∗ Implemented automated remedial actions for Google Chrome and Microsoft Outlook to resolve common end-user
application issues, improving stability and reducing recurring problems.
∗ Built application- and OS-level health signals using Z-score–based anomaly detection and rolling baselines, triggering
automated remediation workflows to reduce recurring end-user issues.

RubyJavaScriptSystem designAPI Development

Software Engineer I

Jun 2023 – Mar 2025 · 1 yr 9 mos · Hyderabad, Telangana, India

∗ Built an end-to-end application network monitoring system that traces network path nodes between client and servers,
capturing latency, packet loss, and jitter at each hop, enabling precise identification of network bottlenecks impacting
application performance.
∗ Optimized Application Dashboards and APIs, reducing load times by 18% by introducing caches, minimizing payload
sizes, and eliminating unnecessary data fetches.
∗ Conducted research spikes on metrics reliability, remediation strategies, and schema normalization to improve
system stability and data accuracy.
∗ Designed API contracts for cross-application integration, enabling seamless navigation and data sharing between internal
products.

JavaScriptSQLAPI DevelopmentPerformance Improvement

SDE Intern

Jan 2023 – Jun 2023 · 5 mos · Hyderabad, Telangana, India

Contributed to the development of ExpressList - A Livelist for ITOM Alerts with a lot of useful features.
Developed the API to perform various Bulk / Remediation actions on the alerts, and improved the performance of
existing APIs.
Worked on WCAG 2.0 Accessibility, List selection, Modals and bug fixes.
ReactJS, GraphQL, Glide, WCAG, Tabulator JS.

JavaScriptReact.jsWeb DevelopmentAPI Development

Usthaan

SDE Intern

Sep 2022 – Dec 2022 · 3 mos · Remote

Contributed to the development of invoice builder and cart page functionality.
Fixed UI and backend bugs and contributed to automation testing.

AngularCascading Style Sheets (CSS)Web Development

Servicenow

SDE Intern

May 2022 – Jul 2022 · 2 mos · Hyderabad, Telangana, India

Contributed to the development of Lightstep Incident Response.
Developed API’s integrations for LightStep with observability tools includes AWS GuardDuty, Google Cloud Operations
Suite and SigNoz observability.
Fixed UI bugs and contributed to automation testing

Cascading Style Sheets (CSS)JavaScriptWeb Development