Stephanie O.

Director of Engineering

San Francisco, California, United States30 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 20 years of experience in fraud prevention.
Led global teams at Netflix and Google.
Expert in building security protocols and strategies.

Stackforce AI infers this person is a Security and Fraud Prevention Leader with extensive experience in B2C SaaS environments.

Contact

Skills

Core Skills

Security ManagementFraud PreventionAnalyticsTeam ManagementGlobal OperationsOperations ManagementPerformance Management

Other Skills

Engineering ManagementFraud AnalysisAnti-piracyBusiness StrategyLeadershipManagementProgram ManagementStrategic PlanningMachine LearningOperational ExcellenceProduct ImprovementLean ManufacturingSales OperationsProcess ImprovementExcel

About

Proven security leader with over 20 years of experience in fraud and abuse prevention and detection capabilities, leadership, team development, and complex problem solving. Highly skilled in building teams from scratch to scale through strategic thought leadership and analytical rigor. Experience managing operations, engineering, ML, analytics and product. Devoted to improvements in the customer experience, thoughtfully placing customers first in situations of security trade offs.

Experience

30 yrs

Total Experience

6 yrs 3 mos

Average Tenure

7 yrs 6 mos

Current Experience

Netflix

3 roles

Director, Consumer Product Security & Trust

Feb 2024 – Present · 2 yrs 3 mos · Hybrid

Expansion of responsibilities to include managing device security, client security integrations, security protocols engineering and security product & partnerships, in addition to Trust & Safety. CPST is responsible for securing the Netflix consumer product and defending against fraud & abuse.

Engineering ManagementSecurity ManagementFraud PreventionFraud AnalysisAnalytics

Director, Trust & Safety

Oct 2023 – Feb 2024 · 4 mos · Hybrid

Expansion of responsibilities to include full coverage of all trust and safety concerns. Combatting content theft alongside other threats such as DDoS, Account Takeover, and safety concerns for streaming and games through strategic engagement and building engineering solutions . Driving upstream changes through data and insights that influence device partners, our partner engineering peers, our security roadmaps and fraud and abuse service development.

Anti-piracyAnalyticsSecurity ManagementFraud PreventionFraud Analysis

Director, Customer Trust & Fraud Platform Services

Nov 2018 – Oct 2023 · 4 yrs 11 mos · Hybrid

We are a group of security professionals focused on preventing, detecting, and mitigating fraud, and abuse, and maintaining trust and safety across streaming and games. We look at these issues in a way that drives understanding, discovery and enforcement at the account or profile level and we have a wide variety of skills that make up our pillars of work: business strategy & execution, fraud services & platforms, and fraud signals & insights. Primary threats include DDoS, ATO, Social Engineering, Phishing, and Content Moderation (games). We build end-to-end prevention and detection solutions, analytics, experimentation and ML for anti fraud, abuse, and content moderation.

AnalyticsBusiness StrategyFraud PreventionLeadershipManagementProgram Management+3

Head of Spam & Fraud

Jul 2016 – Oct 2018 · 2 yrs 3 mos · San Francisco Bay Area

Cross-functional leader, setting strategy and vision for improvements in content moderation, payment fraud, click fraud, and abuse by leveraging cutting edge technology and operational excellence to drive efficiency. I built and retained world-class teams through mentorship, guidance and career development, including direct management of Global Spam & Fraud teams. I was responsible for managing $XXXM credit card processing business, including executive liaison for gateway/processor strategy, chargeback management vision, payment policy execution and compliance / regulatory requirements.

Operational ExcellenceFraud PreventionTeam ManagementStrategic Planning

Nest egg assets, llc

Owner, Real Estate Investor

Jan 2013 – Dec 2021 · 8 yrs 11 mos · Sunnyvale, CA

Owner and Investor of Nest Egg Assets, LLC, a Private Money Lending company helping to fund real estate deals for other investors.

Google inc.

2 roles

Payments Risk Manager, Trust & Safety

Nov 2011 – Jul 2016 · 4 yrs 8 mos

Global Operations & Analytics Lead across 40+ payment products at Google, building new verticals with direct and indirect management of Global team. This included build out of distributed teams to address region specific concerns and fraud patterns across time zones. I was responsible for identification of process and product improvement needs through partnerships in Product, Engineering, Sales and Finance.

Global OperationsAnalyticsProduct ImprovementTeam Management

Operations Manager, Google Book Search

Nov 2004 – Nov 2011 · 7 yrs

Google Book Search aimed to scan the worlds library collection and make it accessible via search. I oversaw East Coast operations and strategic partnerships, with full accountability for budget, performance, staffing, and technical direction of entire production. East Coast library partners included Harvard University, NYPL, Library of Congress, Cornell and a few others.

Operational ExcellenceLean ManufacturingOperations ManagementPerformance Management

Starbucks

Manager

Sep 2002 – Nov 2004 · 2 yrs 2 mos

Develop strategic and operational plans by managing execution and measuring results
Provide functional expertise by providing partners with coaching, feedback and development opportunities to build an efficient team

Millennium signature corporation

Conversion Services Manager

Jan 1999 – May 2003 · 4 yrs 4 mos

(Subsidiary of DATAVISION Corp.)
Responsible for $500,000 annual revenue from image processing services
Manage team responsible for in-house and on-site conversions of documents for financial institutions providing turn-key solutions for over 2 million document images annually

Datavision corporation

Sales & Marketing Specialist

May 1996 – May 2003 · 7 yrs

Perform product demonstrations for customers, potential business partners and investors
Perform market analysis and respond to industry needs, including design and maintenance of company website
Manage company trade show participation, including booth design, and execution of show logistics