Oct 2024 – Present · 1 yr 7 mos · Pune · On-site

• Lead and manage a team of Incharges and ground staff to meet city-level performance targets.
• Oversee day-to-day operations, including order fulfillment, rider productivity, inventory accuracy, and customer satisfaction metrics.
• Monitor real-time operational data and implement strategic actions to reduce delays, increase efficiency, and maintain service-level agreements (SLAs).
• Collaborate with cross-functional teams including logistics, product, and customer service to streamline processes and resolve operational bottlenecks.
• Recruit, train, and mentor new team members, promoting a high-performance culture and continuous improvement mindset.
• Manage Hub-level reporting and analytics to evaluate KPIs and optimize operational strategies.