V

Vishal Dhangar

Operations Associate

Pune, Maharashtra, India1 yr 7 mos experience

Key Highlights

  • Proven track record in operations management
  • Expert in team leadership and performance optimization
  • Strong analytical skills for data-driven decision making
Stackforce AI infers this person is an Operations Manager in a fast-paced logistics environment.

Contact

Skills

Core Skills

Operations ManagementTeam Management

Other Skills

Operations Process ImprovementAnalytical SkillsMicrosoft ExcelBusiness Operations

Experience

1 yr 7 mos
Total Experience
1 yr 7 mos
Average Tenure
1 yr 7 mos
Current Experience

Zepto

Operations Manager

Oct 2024Present · 1 yr 7 mos · Pune · On-site

  • Lead and manage a team of Incharges and ground staff to meet city-level performance targets.
  • Oversee day-to-day operations, including order fulfillment, rider productivity, inventory accuracy, and customer satisfaction metrics.
  • Monitor real-time operational data and implement strategic actions to reduce delays, increase efficiency, and maintain service-level agreements (SLAs).
  • Collaborate with cross-functional teams including logistics, product, and customer service to streamline processes and resolve operational bottlenecks.
  • Recruit, train, and mentor new team members, promoting a high-performance culture and continuous improvement mindset.
  • Manage Hub-level reporting and analytics to evaluate KPIs and optimize operational strategies.
Operations Process ImprovementAnalytical SkillsOperations ManagementMicrosoft ExcelTeam ManagementBusiness Operations

Education

AISSMS Institute of Information Technology

Bachelor of Engineering - BE — Instrumentation And Control

Oct 2021Aug 2024

MIT World Peace University

Diploma of Education

Jun 2018Aug 2021

Bharati Vidyapeeth

Hsc

Jan 2016Jan 2018

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