Jun 2022 – Present · 4 yrs · Birsfelden, Basel-Country, Switzerland

• WORKOUTS / LIFESTYLE / COMMUNITY / CONSTANT VARIATION / FUNCTIONAL MOVEMENTS / HIGH INTENSITY
• https://www.crossfit.com/what-is-crossfit

Jul 2017 – Apr 2019 · 1 yr 9 mos · Brussels Area, Belgium

• Business development:
• Participation in sales initiatives by building partnership.
• Answering RFP and tenders for CRM and digital transformation program.
• Analyze and evaluate business systems, models, requirements, and user needs to formulate effective solutions.
• Project implementation in insurance and energy sector in Agile SCRUM methodology:
• Organize Workshop with the business to define strategy and vision.
• Design architecture integration (SAP, Mulesoft)
• Implementation complex Salesforce lightning experience with Sales Cloud, Service Cloud, CPQ (Configure Prince
• and Quote), Community Cloud and Marketing Cloud integration.
• Lead a team of consultants:
• Define goals objectives, motivate and share best practices.

May 2014 – Jun 2017 · 3 yrs 1 mo · Brussels Area, Belgium

• Responsible for the management, analysis, development and ongoing support of Salesforce CRM solution that support Orange Belgium departments/teams in an agile environment. Through the administration of Salesforce.com, to be responsible for solving business challenges (by leveraging Salesforce capabilities) & for increasing the effectiveness of Orange Belgium organization by introducing/implementing New Ways of Working/Organization.
• Tasks to handle:
• Administration of the Salesforce.com tool around 500 users (Internal + External) with an offshore dev team.
• Ensure User Adoption via Training & Communication
• Manage Vendors & Partners and align with IT governance and architecture strategies.
• Reporting & Dashboard for the management and analysis for best practices and task automation.
• Be the voice of the user in communicating with management
• Transformation Selling Process with Integration Product Catalog + CPQ (Configure Price and Quote)+ E-Signature (Docusign App)
• Development with Visualforce and Process Builder
• Integration with Appexchange apps like Outlook, LinkedIn, Showpad.

Sep 2012 – Apr 2014 · 1 yr 7 mos · Brussels Area, Belgium

• Maintain and operate system, regarding functional and operational aspect to respect availability and optimal quality of the systems and services for Fix solution of Orange Belgium.
• Change and release management in following the external suppliers.
• Capacity management in monitoring the performance and throughput of business process.
• Incident and problem management in handling functional and technical issues and follow up.
• Work in Ops/Dev Team that is diligently applying SCRUM principles, practices and theory.
• Coordinate information with several services (Support, System and Technical teams)
• Database Management via SQL Navigator.

Jun 2010 – Jul 2012 · 2 yrs 1 mo · Brussels Area, Belgium

• Responsible for deployment of a Telecom Expense Management solution on European market.
• Pre-sales activities, with participation in the price calculation.
• Analyze customer needs versus the possibilities of the software.
• Analyze Business requirements of the Customer (Knowledge and background).
• Responsible for the scope of the implementation.
• Define and follow up of the project plan according to PRINCE2.
• User acceptance management.
• Implementation of process for Data Sourcing and Data management.
• Organization of Service Delivery and Service management in order to managing the specific
• telephony cost saving initiatives with Anatole TEM tool.

Jan 2009 – May 2010 · 1 yr 4 mos · Bièvres, France

• Define qualification and acceptance process for video encoder and recorder.
• Develop software solution to deploy a Network Video Recorder (NVR) and encoders of ATEME.
• Create qualification documentation for the validation phases.
• Analyze NVR performances in the best and worst case to qualify the product software and hardware.
• Develop the innovative strategies to improve the deployment process for the video solution.
• Relationship Management –Customers and Vendors– feedback on the issues and work out resolution.
• Work closely with the Technical Support Management to implement new solution.

Aug 2007 – Dec 2008 · 1 yr 4 mos · Colombes, France

• Responsible for the development and validation of cryptology IP VHDL for the Military Department of THALES for GALILEO project.
• Define and create the document for development configuration.
• Define and create the document for test validation.
• Study and learn the specific rules for space development.
• Development in VHDL code and simulation on prototype.
• Work with different Team of GALILEO and different location (TAS and ETCA).