Shashi Kala

Head of Talent

Bengaluru, Karnataka, India14 yrs 5 mos experience

Highly Stable

Key Highlights

Led global talent acquisition operations across multiple regions.
Streamlined onboarding processes, improving retention by 15%.
Achieved 40% increase in referral hires through program revitalization.

Stackforce AI infers this person is a Talent Acquisition and HR Operations expert in the SaaS industry.

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Skills

Core Skills

Global Talent AcquisitionOnboarding Program Development

Other Skills

Background ChecksTA operationCandidate ManagementProcess ImprovementCandidate EngagementMass Hiring Event PlanningTalent Acquisition StrategyRecruitment Operations ManagementCandidate Relationship ManagementVendor Negotiation and ManagementTalent AcquisitionScreeningVendor ManagementTechnical RecruitingSourcing

About

Scheduling Coordination team Management: Led a team responsible for efficiently organizing and managing interview schedules across multiple time zones, ensuring a seamless experience for candidates and interviewers. Candidate Engagement: Developed and implemented strategies to enhance candidate experience, resulting in a 25% increase in candidate satisfaction scores. Offer Process Optimization: Streamlined the offer management process, reducing the average time to extend offers by 30% through the adoption of automated workflows. Background Verification Program Implementation: Established a comprehensive background verification process, ensuring compliance with regional regulations and reducing onboarding time by 20%. Onboarding Program Development: Designed and launched a standardized onboarding program, improving new hire retention rates by 15% within the first year. Employee Referral Program Management: Revitalized the employee referral program, leading to a 40% increase in referral hires and contributing to a more engaged workforce. Vendor Management: Negotiated and managed vendor relationships for one-time payments and contract staffing needs, achieving cost savings of 15% annually. Systems Expertise: Served as the in-house expert for Greenhouse and Workday platforms, providing training and support to the recruitment team and ensuring optimal utilization of these systems. Mass and campus Hiring Initiatives: Successfully planned and executed mass hiring events, including weekend interview drives, resulting in the acquisition of top talent to meet organizational growth objectives.

Experience

14 yrs 5 mos

Total Experience

2 yrs

Average Tenure

Current Experience

Opendoor

Global Talent Acquisition Operation/Program Lead

Oct 2023 – Nov 2025 · 2 yrs 1 mo · India · Hybrid

Led end-to-end Talent Acquisition Operations and Onboarding for India & US regions, managing high-volume hiring across multiple business units
Owned the complete candidate lifecycle from interview scheduling to offer rollout, pre-boarding, and Day-1 onboarding experience
Acted as Global SME for TA Operations, driving standardization across interview coordination, offer management, BGV, and onboarding processes
Managed and mentored TA operations teams, including performance reviews, capacity planning, and day-to-day execution support
Designed and implemented scalable onboarding programs including virtual orientations, welcome sessions, and live support for global cohorts
Partnered cross-functionally with HR, TA, IT, People Systems, and Business Leaders to ensure seamless onboarding and system readiness
Developed SOPs, playbooks, templates, and training modules to standardize processes and improve global team efficiency
Led hiring events, walk-ins, weekend drives, and campus initiatives ensuring smooth execution and high candidate satisfaction
Improved candidate experience by streamlining communication, reducing turnaround time, and ensuring transparency throughout the hiring journey
Managed offer rollouts, confidential hiring, and complex background verification cases with high accuracy and compliance
Identified process gaps, handled escalations, and implemented continuous improvements to enhance operational efficiency
Ensured data accuracy and integrity across ATS systems by conducting regular audits and validations
Enabled recruiter and coordinator training programs to upskill teams and ensure consistent global TA delivery
Collaborated with leadership to align TA operations and onboarding strategies with business hiring goals

Onboarding Program DevelopmentBackground ChecksGlobal Talent AcquisitionTA operationCandidate Management

Compass

Lead - Talent Operations / Programs - Compass

Apr 2021 – Feb 2023 · 1 yr 10 mos · India · Hybrid

Managing the TA recruitment backend team - End-to-end operational activities that include scheduling, offer rollouts, offer letters, candidate engagement,BGV and on-boarding.
Develop, analyze, report and act on key metrics to measure performance, Setting the SLA's,drive improvement of overall coordination and recruiting practices.
Lead and manage Vendor Management function for HR - Vendor On-boarding, Maintenance, contract review and renewals, vendor performance, Vendor off-boarding, Vendor Invoice review and approvals for payments
Offer and BGV Process : Managing offer documentation and Dealing with complex issues in candidate's background verification process
Initiating and managing recruitment programs such as candidate engagement sessions, candidate touch time before joining, employee referral program, enhancing the associate experience through different internal programs, Workday Recruiting Model Implementation - Design, Test and Implementation, conducting webinars, making video JDs, posting jobs in various portals, running helpdesks, arranging training for TAs
Prepare Dashboards and report on regular basis for all the business

Citrix

HR

Feb 2018 – Apr 2021 · 3 yrs 2 mos · Bangalore

Responsible for partnering with End to End Staffing Segment to help increase recruiter productivity and provide an overall “excellent” candidate experience
Lead a team of Coordinators that need to be focused on providing both front and back end hiring process support to assigned recruiting team.
Vendor and agency management for contract resources/Single time payments
Segment Lead responsibilities include the below:
Train, coach and mentor team members,
Help to workload balance to ensure coordination segment team utilization is equal
Monitor segment interview scheduling queue within Workday and ensure requests are being worked timely and efficiently (once implemented, ETA to be determined)
Ensure segment coordination team is meeting defined SLA
Run required weekly reports to ensure organization metrics are being met (i.e. # of interview scheduled/coordinator, time to schedule, etc.)
Handle escalations with a sense of urgency
Instill a “TEAM” environment
Partner with staffing Sr. Mgmt to effectively build coordinator/recruiter partnership – “one team” mentality
Ensure India coordination team is working in a consistent approach across both front and back end processes
Work closely with all Global Coordination team leads both in APJ and Worldwide to share best practices and to aid in problem solving
Help with interview scheduling requests as both bandwidth and volume dictates
Working with global team on UAT testing and recruiting processes, systems, and training,