Syed Tabrez

Operations Associate

Bengaluru, Karnataka, India2 yrs 2 mos experience

Key Highlights

  • Experienced in technical support for SaaS platforms.
  • Proven track record in customer satisfaction.
  • Skilled in resolving complex user issues.
Stackforce AI infers this person is a SaaS support specialist with strong customer service capabilities.

Contact

LinkedIn

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

account managementcloud-based software troubleshooting

Experience

2 yrs 2 mos
Total Experience
1 yr
Average Tenure
1 mo
Current Experience

Walmart

Senior Resolution Coordinator

Apr 2026 – Present · 1 mo · Bengaluru

Concentrix

Senior Representative Operations

May 2025 – Feb 2026 · 9 mos · Bengaluru · On-site

  • Provided comprehensive technical and account support for a premier financial SaaS platform, primarily utilizing chat and email channels with occasional phone consultations.
  • Diagnosed and resolved complex user issues regarding cloud-based software functionality, ensuring high customer satisfaction and adherence to service level agreements.
  • Managed end-to-end case resolution in a fast-paced environment, serving as a key point of contact for software troubleshooting and guidance.
technical supportaccount managementcloud-based software troubleshootingcustomer service

Intouchcx

Consultant

Jan 2023 – May 2024 · 1 yr 4 mos · Bengaluru · On-site

Education

St. Joseph's Evening College (Autonomous)

Bachelor of Commerce - BCom

Jan 2019 – Jan 2022

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