Deepti Anand

CEO

Bengaluru, Karnataka, India13 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years in Program and Product Management
Expert in strategic planning and operations management
Proven track record in improving customer experience

Stackforce AI infers this person is a Program and Product Management expert in the logistics and supply chain industry.

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Skills

Core Skills

Program ManagementProduct Management

Other Skills

Business DevelopmentStrategic PlanningOperations Performance ManagementProduct RoadmapCustomer ProgramsAnalyticsProgram ImplementationDiversity InitiativesLoss ReductionReverse LogisticsNetwork Loss ReductionCustomer ExperiencePerformance ManagementOperational ExcellenceC

About

Experienced professional with 7+ years of expertise in Program Management and Product management and a demonstrated history of delivering large and complex initiatives and scaling business functions. I am told I am a structured thinker & problem solver and a sharp executor. I believe I am self motivated and result oriented and I tend to enjoy & function best when I have significant ownership of deliverables and wide scopes to influence. Traveler and explorer at heart!

Experience

13 yrs 5 mos

Total Experience

6 yrs 8 mos

Average Tenure

11 yrs 8 mos

Current Experience

Amazon

5 roles

Sr. Manager - Head of Amazon Shipping India

Promoted

Apr 2022 – Present · 4 yrs 1 mo

Business-Technology-Operations leader for Amazon Shipping in India. Responsible for Strategic planning, P&L of Amazon Shipping in India, Business development & growth planning, Technology roadmap planning, Operations performance management and Improving Customer (Shipper and Recipient) experience.

Business DevelopmentStrategic PlanningOperations Performance ManagementProgram ManagementProduct Management

Sr. Program Manager, Amazon Shipping India

Promoted

Dec 2019 – Mar 2022 · 2 yrs 3 mos

Leads the overall Program and Product roadmap for Amazon Shipping in India and currently manage the following functions (i) Customer programs (ii) Billing and Payment Risk Reduction (iii) Claims management function (iv) Pre-purchase functions (Integrations with Amazon Shipping) (v) Account management teams for Amazon in-house use cases and aggregator channel (vi) Tracking and Delivery performance (vii) Analytics

Program ManagementProduct RoadmapCustomer ProgramsAnalyticsProduct Management

Sr. Program Manager, Network Loss Reduction and DEI Champion

Oct 2018 – Nov 2019 · 1 yr 1 mo

Built and implemented multiple high impact programs and products to reduce FC shrink, reduce concessions for Amazon.in, reduce 3PL partner losses. Also, anchored Inclusion and Diversity initiatives for Program Managers in India Operations.

Program ImplementationDiversity InitiativesLoss ReductionProgram Management

Program Manager II, Network Loss Reduction

Promoted

May 2016 – Sep 2018 · 2 yrs 4 mos

Drove the reverse logistics and network loss reduction program for India operations. Conceptualised , built and implemented multiple programs and products to reduce shrink and damages, market place fraud, business wastes while keeping a high bar on customer experience for Amazon India ops.

Reverse LogisticsNetwork Loss ReductionCustomer ExperienceProgram Management

Program Manager, Network Operations Center

May 2014 – Apr 2016 · 1 yr 11 mos

My responsibilities included performance management, operations support, analytics, program management of different defect reduction and operational excellence initiatives for the network.

Performance ManagementOperational ExcellenceAnalyticsProgram Management