Raunak Mishra

CEO

Delhi, India16 yrs 7 mos experience
Highly Stable

Key Highlights

  • 20+ years in service delivery and customer experience
  • Led large-scale operations for global clients
  • Founder of a next-generation mobility solutions brand
Stackforce AI infers this person is a leader in Enterprise Mobility and Customer Experience sectors.

Contact

LinkedIn

Skills

Core Skills

Enterprise Mobility SolutionsService DeliveryCustomer ExperienceOperations ManagementSales Operations

Other Skills

Mobility SolutionsFleet ManagementBusiness DevelopmentProcess ImprovementCompliance ManagementTeam LeadershipCustomer ServiceTeam ManagementService Delivery ManagementBusiness Operations

About

Founder of TaxiTribe, a mobility solutions brand focused on delivering reliable and scalable corporate transportation services across India. With 20+ years of experience in service delivery, customer experience (CX), compliance management and operations, I have worked across global verticals including eCommerce, BFSI and Travel. As a CX enthusiast, I believe strong service delivery and operational excellence are the foundation of great customer experience. Currently focused on building TaxiTribe into a trusted enterprise mobility partner through reliable fleet networks and technology-enabled transportation solutions. 🌐 www.taxitribe.in

Experience

16 yrs 7 mos
Total Experience
5 yrs
Average Tenure
1 yr 6 mos
Current Experience

Taxitribe (matrika mobilities pvt ltd)

Director

Nov 2024 – Present · 1 yr 6 mos · New Delhi, Delhi, India · On-site

  • Building TaxiTribe as a next-generation mobility brand focused on enterprise transportation solutions across India.
  • Responsibilities include:
  • Building and scaling the TaxiTribe mobility platform
  • Developing partnerships with corporate clients
  • Creating a reliable vendor and fleet network
  • Designing service delivery standards for enterprise mobility
  • Driving brand growth and business expansion
  • TaxiTribe aims to deliver reliable, scalable and technology-enabled mobility solutions for businesses across India.
Mobility SolutionsService DeliveryFleet ManagementBusiness DevelopmentEnterprise Mobility Solutions

Concentrix

3 roles

Sr service delivery

Promoted

Sep 2021 – Nov 2024 · 3 yrs 2 mos · On-site

  • Led large scale customer experience operations supporting global clients including Expedia, TripAdvisor and Barclays.
  • Highlights:
  • Managed 450+ FTE global operations teams
  • Led customer service and vacation rental sales operations
  • Delivered process improvements and operational efficiency
  • Led customer experience initiatives and upselling strategies
  • Ensured compliance and quality excellence
Customer ExperienceOperations ManagementProcess ImprovementCompliance ManagementService Delivery

Sr Manager – Operations

Aug 2019 – Aug 2021 · 2 yrs · On-site

  • Managed large scale eCommerce teams supporting Amazon
  • Scaled operations from 300 to 650 employees
  • Won Best Manager Award – 2020
  • Received Top Talent Award (2019–2021)
Operations ManagementTeam LeadershipProcess Improvement

Operations Manager

Oct 2016 – Aug 2019 · 2 yrs 10 mos · On-site

  • Led large customer service operations and process improvement initiatives.
Customer ServiceProcess ImprovementOperations Management

Intechnologies

Manager – Sales Operations

Feb 2016 – Oct 2016 · 8 mos · Gurugram, Haryana, India · On-site

  • Managed loan consolidation sales teams and improved conversion performance.
Sales OperationsTeam Management

Iyogi

Sales Operations Manager

Jun 2007 – Nov 2013 · 6 yrs 5 mos · Gurugram, Haryana, India · On-site

  • Service Delivery Management
  • Operations Management
  • Customer Experience
  • Business Operations
  • Sales Operations
  • Team Leadership
  • Process Improvement
  • Client Relationship Management
  • Business Strategy
  • Contact Center Operations
Service Delivery ManagementCustomer ExperienceBusiness OperationsService Delivery

Education

University of Delhi

Bachelor of Arts (BA)

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