Dhananjoy Ghosh

Associate Consultant

Gurgaon, Haryana, India7 yrs 4 mos experience

Highly Stable

Key Highlights

Expert in end-to-end claims management.
Strong focus on customer service excellence.
Proven ability to optimize operational efficiencies.

Stackforce AI infers this person is a Claims Management Specialist in the Insurance industry.

Contact

Skills

Core Skills

Claims ManagementCustomer Service

Other Skills

Service DeliveryCustomer SatisfactionCustomer ExperienceManagementTeam MotivationBusiness Relationship ManagementTime ManagementInsuranceSales ManagementContact Centers

About

Tura, West Garo Hills, Meghalaya, I serve as a Subject Matter Expert in the Motor Claims Department at PolicyBazaar.com. My expertise lies in overseeing the claims process end-to-end with precision, ensuring compliance, and delivering an exceptional customer service experience.With a deep understanding of claims management and customer-centric service frameworks, I contribute to optimizing operational efficiencies and fostering client trust. My goal is to provide authoritative guidance and solutions that uphold organizational standards and exceed customer expectations.

Experience

Policybazaar.com

3 roles

Subject Matter Expert

Promoted

Jul 2023 – Present · 2 yrs 8 mos

Service DeliveryClaims ManagementCustomer Service

Senior Executive

Promoted

May 2021 – Dec 2025 · 4 yrs 7 mos

An insurance claim is a formal request for coverage or compensation by a policyholder to a covered insurance company for a loss or policy event. when insured mets with any event where he wants to make a claim for his vehicle the claim department come to existence we are the bridge between the insurance company and the policyholder. we give complete assistant to the policy holder until he receives his vehicle through the claim process or reimbursement amount in case of non cashless process.

Claims ManagementCustomer Service