Sushant Koshy

Senior Product Manager

Sydney, New South Wales, Australia12 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led multiple product areas at Plivo.
Expert in product management and development.
Strong background in telecommunications and fintech.

Stackforce AI infers this person is a Product Management expert in Telecommunications and Fintech sectors.

Contact

Skills

Core Skills

Product ManagementApi DevelopmentPayment SystemsProduct DevelopmentProject ManagementSoftware Engineering

Other Skills

AI for service teamsProduct lead for self service portalJira Service ManagementPhone Numbers APIsPayments & Billing PlatformVoice SIP TrunkingAutomationGlobal carrier networksPayments & BillingProduct ExperienceGo-to-market strategyMulti-warehouse capabilitiesWarehouse Management SystemUser ResearchWarehouse Management

Experience

12 yrs 9 mos

Total Experience

2 yrs 6 mos

Average Tenure

5 yrs 6 mos

Current Experience

Atlassian

2 roles

Senior Product Manager

Aug 2023 – Present · 2 yrs 9 mos

AI for service teams

AI for service teamsProduct Management

Senior Product Manager

Nov 2020 – Aug 2023 · 2 yrs 9 mos

Product lead for self service portal of Jira Service Management

Product lead for self service portalJira Service ManagementProduct Management

Plivo

2 roles

Associate Director - Product

Promoted

Feb 2019 – Oct 2020 · 1 yr 8 mos

Led 3 product areas - Phone Numbers APIs, Payments & Billing Platform and Voice SIP Trunking
Managed a team of 6 (PMs & Analysts) - Responsible for hiring, coaching, and growth
Phone Numbers:
Provided Phone Numbers through APIs and Plivo Console for inbound calling in over 50+ countries
Automated Phone Number procurement from global carrier networks and optimized for availability and cost
Payments & Billing Platform:
Owned payment, pricing, billing, invoicing, and taxation for all Plivo products
Built an internal API platform for faster launch of paid products and features.
Voice SIP Trunking:
Led 0 to 1 development of Plivo’s Voice over IP (VoIP) SIP Trunking product - Zentrunk
Responsible for product experience, customer adoption, go-to-market strategy, pricing, and carrier network

Phone Numbers APIsPayments & Billing PlatformVoice SIP TrunkingProduct Management

Senior Product Manager

Jun 2017 – Jan 2019 · 1 yr 7 mos

Hotstar

Product Manager II

May 2016 – Jun 2017 · 1 yr 1 mo · Mumbai, Maharashtra, India

Hopscotch.in

Product Manager

Apr 2015 – May 2016 · 1 yr 1 mo · Mumbai, Maharashtra, India

Introduced Multi-warehouse capabilities in the Warehouse Management System of Hopscotch
Added several features to Warehouse Management System such as Cycle Count, Inventory transfer process, order fulfillment of pre-order items etc
Designed the Recommender system at Hopscotch
Owned and drove User Research. Conducted multiple user interviews.

Multi-warehouse capabilitiesWarehouse Management SystemUser ResearchProduct Management

Microsoft

Program Manager Intern

Apr 2014 – May 2014 · 1 mo · Greater Hyderabad Area

Received a full-time role as Program Manager; Among 3 to receive an offer out of 14 business school interns
Delivered spec document for Capacity Planning feature in Microsoft System Center - Data Protection Manager (DPM)
Storyboarded user workflows of Capacity Planning feature by creating mock UIs
Validated proposed solution with DPM’s largest customers – Deloitte and Microsoft IT

Capacity PlanningUser WorkflowsProject Management